Comfortable, clean rooms with PJs (gowns) that even fit my tall frame. Friendly and helpful staff. Nice location really close to the macaques and Arashiyama’s main road. Not exactly on the river, but a very short block away. Great to have coffee available around the clock, as well as a fridge and microwave in the room. I miss my dogs; it was nice to see some others in the lobby! (And this was the cleanest dog-friendly hotel I’ve ever stayed in.)

Tiny bathroom. LONG, sweaty walk from the JR station and no taxi would pick us up with suitcases. (Thankfully the hotel called taxis for us on the return trip — so helpful!) Not many dinner options in Arashiyama, which I wish I’d known, but that’s not the hotel’s fault. Next time I’ll plan ahead better with meals.

Spacious room, lovely staff and tasty breakfast. The accommodation was very clean and there were lots of little extra's like soap, hairbands etc.

The room lacks a bit in storage room and a place to put your clothes. It's really spacious and there's definitely room for a closet and maybe an extra cabinet for books etc. This would make it more homely as well.

Location was excellent close to all the attractions, reasonable walking distance from JR Train station. The room was spacious easily accommodating 4 adults. The staff were very helpful with information for local buses and arranged for taxis and assisted with the taxi drivers by translating where we needed to be taken to.

Racks or something to put our suitcases on, instead of leaving them on the floor.

We were very satisfied here. The hotel has an excellent location. You can visit many interesting places by foot. I was accommodated at the place with a friend in a wheelchair and the staff was very accommodating to us. I would especially like to thank Mr. Yamada, who personally helped us to solve the wheelchair defect. Overall I highly recommend this hotel.

I was travelling with a bicycle. I highly recommend this hotel as it allowed me to take my bike into my room. The room was spacious and accommodated all my gear. There was a small sample of breads and pastries available for guests in lieu of a breakfast.

The door to the balcony was unable to open.

The room was comfy tho the layout makes it seem bit smaller. The bed and shower were comfortable! I enjoyed the peace and quiet. Its near to the subway but bit further from the JR line. The staff were very helpful and gave a small gift when i left! The little personal touches really add to the charms of this place!

it was bit far from the town area but its still manageable!

We enjoyed the location - 20 minute train ride from centre of Kyoto, walking distance to the Bamboo Forest and surrounds. We best liked that we had the town to ourselves before and after day-trippers.

The location was fantastic and the staff were very friendly and helpful. The hotel and room was pet friendly, with snacks for our dog and a concrete floor so you didn't have to worry about any "accidents."

It is fairly clean, comfortable, amenities are good

Wifi is only at the room, it would be nice if it can reach the reception/coffee station area as well

The staff were very helpful and courteous. The room was comfortable and had a kitchenette, which was helpful because the local restaurants closed early and we had to eat in the room with our convenient store purchases.

It met all our needs.