The location is just perfect for traversing around Arashiyama and other major tourist areas in Kyoto. The room was very clean equipped with a nice set of amenities. What made this hotel for me were all of the staff's kindness or basically their attitude. It's the best stay to do when you want to just lounge around Arashiyama. Thank you so much!

The description in booking.com wasn't really as accurate since when I got there there were no shuttles, breakfast and dinner choices and vending machines. Plus I need to pay another tax during checkin. But then again there are restaurants and convenience stores as well as a city bus stop nearby so all those problems are pretty much solved. Everything's good.

I’d say this hotel is underrated. We stayed here when we visited places around/near Arashiyama so I won’t say that the location is bad. You just have to plan your trip and map it out. Staff were great, I can speak a little japanese but they can converse well in english, too. Room was great and spacious - and the sunrise view from our balcony was beyond perfect. The building is classic and well-maintained. They have a shuttle going to Saga Arashiyama station, but I don’t mind the 10-15 mins. morning walk.

None

Staffs were so helpful and very polite. The room and toilet were very clean. Breakfast was exceptional as adviced and we enjoyed our time at the hotel very much. The hotel also provided shuttle bus which was very convenient.

The hotel is too far to walk from train station (with luggage).

Shuttle bus service is great, staff help you when needed, cleaning is great

Far from station if you have luggage but they have a free shuttle bus service which is amazing

Good communication from staff and were very helpful.

Room was to small for two.

Beds are comfortable. Good to have shuttle bus service to the station.

The air conditioning in the living room is too hot.

Excellent room with a living space, and clean.

We booked this hotel because it came up as having breakfast included and free parking. It was disappointing to find out neither were included. We were charged with a 4800 yen parking fee (for three nights) on the way out. I’m not sure if that’s a booking.com issue or not, in terms of information available up front. The motel book also says there’s a laundry service but when we tried to use this there was a lot of confusion so we gave up and found a coin laundry instead. We’re still glad we stayed there as everything else was great and the staff were polite - just things to be aware of if you choose to use this motel.

The staff is nice! It’s 20 min walk from Saga Arashyama. And it’s 10min from there to Arashyama (which Randen and Bamboo forest are) But it’s walkable from Saga Arashyama ~ Arashyama. And from JR station cost 800-600 yen by taxi to the hotel. Or bus goes through (93) nearby hotel right in front of Randen house. The shuttle bus in the morning is nice 👍

-You can’t eat breakfast if it not reserved the day before. -You must also reserve pick up shuttle if you’re going to use it. -The air conditioning does not work properly, and it gets really hot inside.

Didn’t try their breakfast.

Early check in has to pay 1100 JPY for each hour, on top of the accommodation charges, hotel service tax, they charge Kyoto travel tax, the fee no one mentioned before I book this hotel. Hotel is the place to provide hospitality to their guests, but we didn’t feel any from this hotel.