Very good Breakfast with exceptional polite helpful staff which greeted us each morning and made our stay very pleasant. Very good reception staff. Very good room cleaning staff. We were given a larger room which was very much appreciated as we stayed for 11 nights. Great position, nice street and only a few minutes walk to a main train station, large supermarket and lots of shops. A comfortable very pleasant walk along the bayside were most of the tourist attractions are. Cruise terminal a comfortable walk away.

I've stayed at several Route-Inns at this point and whilst none of the hotels were identical to another, there's a certain consistency you can expect and I like having my expectations met especially in regards to breakfast. If you've ever had a Route-Inn you've had this one (I believe I've had a Hanachaya breakfast at a different Route-Inn location actually.) The variety is pretty good and most of the items themselves are good with a couple of standouts. The location was fantastic. There was so much to do within about a 15 minute walk including China Town and Nippon Maru (Which is basically next to Landmark Tower). Once I'd checked in, the only public transport I used over a couple of days was a quick train to Yokohama Station for dinner and the metro station is very close to the hotel too. The lobby was quite nice and there was a lot of good seating if you end up waiting to check-in or something.

The breakfast space itself was a little bit cramped for my liking. I found myself waiting a bit too long for the elevators with the lobby on the 2nd floor, breakfast on the 1st and the public bath on the top floor meant that the elevators were constantly in use and sometimes even so full that they refused to start until people stepped out.

I liked it that i was given a room at the end of the corridor, far away from the lift, so it was nice and quiet. The onsen facilities was great, a lot of shampoo/conditioner variety, skincare toiletries, etc

There was only 1 pillow, wish I was given another one as I was in a double bed. Even though I put a "do not disturb" sign, I was still disturbed by a call to the room asking me if i wanted towels... the reason I put a sign is so I could sleep in late and not be disturbed... but my sleep was still disturbed by an unnecssary phone call... the housekeeper could just leave the towels at my door without disturbing me

it’s in the heart of Kannai where there are good eats, very close to Yokohama, and bus and train stations are right around the corner. Onsen and great breakfast that is not repeated in our two day stay. plus they have washer for a nominal price. And a coffee lounge on first level.

The timing of coffee lounge is opened at an unreasonable hours. I believe a 1:30 pm coffee is a great time for a coffee pick me up. The time is currently starts at 3 pm. A lobby sign in English would be helpful on the first level to make it easier for Americans.

The cleaning of the room was perfect. I was able to spend my time comfortably. Location was good. Staff was polite.

When I arrived at the hotel, Chinese tourists were checking in. The staff explained things to Chinese tourists in Japanese and English, and the process took a long time. Staff can save time by explaining in your native language using a translation function on your iPhones. Also, I think the check-in process will take less time.

Breakfast and public bath was so cool! Room condition and location is also great. Everything is perfect for Yokohama stay! Thanks a lot.

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Great price-value ratio, good breakfast and location, helpful staff!

The rooms should be more bigger, there were little space for the luggages.

Great price-value ratio, good location and breakfast, helpful staff!

The rooms should be bigger, there were little space for the luggages.

Clean and comfortable. Japanese style large public bath is a great plus. Free coffee at the entrance. Buffet style breakfast is good.

I took some time looking for the entrance, though I reached the hotel at midnight.

Up from subway can be walk around 1- minute / breakfast many manu choice to pick up its.

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