Matsui Bekkan Hanakanzashi

the location is great - walking distance to a lot of good places to eat and shop the onsen is fantastic - you have to try it the staff are super helpful and friendly I got a massage in the room which was really great - make sure you bring cash as the person doesn't work for the hotel (she was fantastic though. Again, i recommend).

it would be great if they offered a laundry service. The closest laundrette is an approximate 25 minute walk away (which we didnt want to navigate in the pouring rain - it might be ok in summer time though). Very small criticism - this place was great

Luxurious feeling, extremely comfortable futons (duvet was like a cloud), lovely baths, delicious traditional breakfast, lots of little comforts (packs for onsen, matcha on arrival, gift upon leaving), good location for shopping, food and transport

Wish it was a bit clearer to us we needed to book the traditional meal in the room early, it had booked out when we arrived :(

Beautiful ryokan, cared for in every detail with onsen available and located in an area full of shops and restaurants. The staff was very friendly and helpful. The room was spotless and the futons were very comfortable. At the check-in they offered us as a welcome sweets and matcha tea, at check-out they left us a little thought. In the room possibility to wear yukata. Exceptional typical breakfast. I would highly recommend this hotel for what felt like a more traditional experience.

nothing, evething was excelent.

The staff are absolutely amazing, the breakfast is out of the world and very interesting experience. Room was big, location is very convenient. Everything for a good stay.

When comparing to some other hotels, onsen/sento baths could have been better. Just a bath and no restroom to sit a relax a bit. No cold bath, no sauna. Just good to come wash and go. Expected a bit more from such a hotel.

The location is decent, downtown Kyoto and fairly accessible. Japanese breakfast included is great, as is the onsen, which includes both a jet and bubble tub. Clean and staff very hospitable (it was raining and someone shook, dried, and folded our umbrellas for us). A little take-home bag is provided to guests in their rooms.

I enjoyed the whole ryokan-style experience and can't think of any significant detractions.

This was an exceptional ryokan experience and the staff went above and beyond to make us feel welcomed, including little touches such as the welcome matcha and good luck cranes. The facilities were sparkling clean too and the location is right in the heart of downtown Kyoto. We highly recommend this stay; it will elevate your Kyoto experience!

It's uniquely different from any typical hotel. It has a boutique feel that captures the traditional style of living. The staff were very friendly and accommodating. You even get a special introductory welcome when you first check-in, which was a nice fun touch. The location of the hotel is pretty on point, since it's in a prime area for shopping and eating.

If you are in Kyoto, we can’t recommend this hotel highly enough. The rooms are gorgeous and spacious, the breakfasts are a wonderful surprise, and the baths are an experience. The hotel staff couldn’t have been nicer and we loved the farewell banner!

Nothing - this was the perfect hotel for us in an amazing city.

The staff were all very warm and welcoming. They helped my family find a wheelchair and taxi for me when I needed to go to the hospital with a high fever and shortness of breath. The welcoming with tea and cookies and goodbye gifts of beautiful chopsticks were wonderful!! A very nice location also in a charming and quiet part of Kyoto!!

We loved everything!!

Genuine Ryokan experience, top treatment from start to finish. Entry tea, presentation of the room, instructions on the Onsen, full explanation on how to have breakfast (much needed for westerners like us!) and farewell gift at checkout.

Nothing. Perhaps there's nicer Onsen out there but the hotel is downtown so nothing more could be reasonably asked.