Everything about our stay was amazing. The vibe was very cozy, relaxing and intimate in a traditional Japanese way, which was exactly what we were looking for. The big room with the small garden, confortable bed and huge hot bath, was particularly enjoyable after a day spent exploring Kyoto. The food was truly delicious from beginning to end. The breakfast and dinner were 2 of the best meals in our entire 4 weeks stay in Japan. Highly recommend to try both meat and fish options. They were also very accommodating for one of us who is vegetarian and were able to provide a delicious experience as well. If you are into deserts and sweets, you have to try their amazing ice cream and Japanese sweets which were served at the lounge and during tea time. Very nice late night snack as well. More than anything else, the service was the highlight of our stay. We had a small issue with our room at the beginning of our stay and the staff members went above and beyond not to let it impact our stay. They were all very kind and made our stay at the gosho memorable

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I liked everything about the hotel. This is must visit in Kyoto. Full Kyoto / Japanese experience: dinner / breakfast experience with private chef, authentic tea ceremony and introduction to Kyoto culture. Top design, beautiful rooms and incredible atmosphere. Access to the lounge and complimentary drinks. We booked room with outside bath in the garden and it was top notch. The hotel even provided us with complimentary jacuzzi access given the bad weather, however we also enjoyed the bath outside during the rain. I cannot describe in words how good this experience was. You will not regret booking this. The quality of the service was incredible.

Hotel Nazuna Kyoto Gosho is not just a place to stay, but a luxury cultural experience. This was one stop on our honeymoon and it was a highlight. While the hotel is perfection the staff are the best part. Natsuha made us a traditional Kyoto meal and we had a lovely conversation. We highly recommend having the dinner and in room messages. Natsuha wrote us a sweet card and gave us some gifts to celebrate our honeymoon and we were so touched by this gesture. We couldn't recommend this hotel more.

The dinner was amazing, but we forgot to ask ahead of time for the breakfast. I'm sad we didn't get to experience the breakfast before we left.

We had the pleasure of staying at Hotel Nazuna during our visit to Kyoto, and it truly felt like a home away from home. From the moment we arrived, the staff went above and beyond to make us feel welcome. Their warmth and attentiveness made our stay incredibly comfortable. The room was immaculate and thoughtfully arranged, providing all the comforts we needed after long days of exploring the city. The attention to detail in the decor added a touch of elegance, making it a cozy retreat. We were also impressed by the hotel's peaceful ambiance, which offered a perfect escape from the hustle and bustle of the city. The traditional Japanese touches throughout the hotel added to the overall experience, making it feel authentically Kyoto. Thank you to the wonderful team at Hotel Nazuna for making our stay so memorable. We will definitely return on our next visit to Kyoto!

Nothing

Our stay at Nazuna Kyoto Gosho was such a great experience. This hotel has its meditative and calming atmosphere that is worth every cent of the price. The room is so interesting, authentic yet well designed and has many great small features such as a great scent, nice lighting and a minibar full of nice drinks. The bathroom was exceptional and had this great bath that I enjoyed relaxing in. I felt like in a movie there. And yet this is not the best part!!! The food - oh my! Both the dinner and breakfast is prepared for you individually at the table and the staff spoke such good English (very rare in Japan!) that you can enjoy their company and have a nice talk. The food was out of this world - it was so good and interesting. It really felt like this hotel has thought about every little detail so much that the stay is a whole experience!

The only thing that troubled me during the stay was that the window in our room was too loud for me to have a good sleep during the night. But I have a light sleep, so maybe others wouldn't notice that.

The atmosphere was amazing, just what we were hoping for. Very relaxed and comfortable, nice big bath in the room. Both dinner and breakfast were delicious. They were also a great opportunity to try some new local foods and talk to the staff preparing the meals. Everyone was extremely friendly, from the the woman who checked us in, to Kai who cooked dinner and talked with us for 2 hours, and the woman who made us breakfast and talked with us the next morning (sorry I don’t remember everyone’s name!). Location was close to the subway, but also felt removed from the bustle of the city. One of the highlights of our trip!

I wish we stayed longer!

One of the most luxurious hotels we've ever stayed at. The staff was so warm, gracious, and accommodating, and made us feel really at home. I loved the welcome drinks, the complimentary bar and late night snacks, and the layout of our room. It was an absolutely beautiful place- I just wish we could've spent more than one night (which was all that was available during the week of our stay). We also forgot some times at check-out and the staff had it all wrapped up and waiting for us to retrieve the next day! Truly splendid service

It was very expensive- perhaps we would've felt it was better-value if we could've stayed an extra night or two, since we unfortunately felt quite rushed checking out. But of course it is not the hotel's fault they're so popular!

The outside soaking tub was great but it needed more lights at night, and the roof of the tub needed a glass or plastic plane to prevent particles from the tree above falling into the water in the tub. The anniversary cake I ordered and delivered was very delicious and very well made. The food served at dinner and breakfast was vwery good and well thought through.

I paid for a unit that was smaller than I envisioned or saw on the website. The portable TV was not good, too small and hated having to bring to living room or bedroom each time.

What an incredible experience! We stayed one night at Nazuna Kyoto Gosho and everything from the service to the comfort and delicious food were beyond our expectations. We booked a private bath session and it was the most relaxing experience. The hotel staff are all very kind and helpful, the bed was super comfortable and room was so serene with a garden view and relaxing bath. The breakfast was one of the most enjoyable meals we've had this whole trip. I would highly recommend staying here, we absolutely loved it!

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This was by far our favorite stay over our 3 week honeymoon in Japan. The staff and hospitality is remarkable and the property is gorgeous. From the moment we arrived, we were greeted with 3 different types of teas as well as champagne in the beautiful lounge area. Every area of Nazuna was gorgeous - it has the traditional zen Japanese feel mixed with a modern design touch. You can tell so much thought went into designing every inch of the property. Our room was even more beautiful than we imagined. The semi outdoor bath was so relaxing and looked out into our private garden. We had everything we could’ve possibly needed provided to us and the room was so beautiful and relaxing that we even stayed in one night because we wanted to spend more time there. On top of that, the staff made our honeymoon so special and memorable. They even made us a handmade card, a private dinner and s’mores on halloween night. The location was great as well - in a quiet area but a 5 minute walk to the subway and a short walk to the main city center. I cannot express enough how wonderful our stay was here from start to finish. We can’t wait to visit again next time we are in Japan and cannot thank Nazuna enough for making our stay so wonderful!

Absolutely nothing! Sad we had to leave.