Really easy to find, car park just in front of the location, staff super helpful throughout our stay, kindly recommending activities for the days, and overall super welcoming and kind :) Supermarket just next to the hotel which is really handy. The centre/castle is around 40 minutes walk away, which was perfect to discover the city and remained a reasonable distance.

Nothing, perfect stay.

I am quite particular with cleanliness but this stay inside the cafe was extremely clean. From the cups to the plates and bathroom in the room, everything was sparkling clean and neatly prepared. There was also a microwave, an oven and a huge fridge (relatively to what most hotels would offer) inside the room. It is simple space but yet served our needs very well. The host spoke very good English and was extremely friendly and kind. The staff of the cafe too was very friendly and warm, they waited outside the cafe for our arrival and sent us off after our stay. There is also a huge supermarket just in front of the cafe, very convenient. My family drove to the place by car. There was free parking just outside the cafe.

Though we only had a short 1-night stay at Castana before embarking on a hike in Kamikochi, our experience was so pleasant we wanted to share. We had left in the morning from Nikko to arrive at Castana in time to check in, unfortunately, our train was delayed and we ended up arriving very late. Kaneda was very accommodating & even sent a driver to wait & pick us up at the train station. The driver was also extremely friendly & immediately put us in a better mood after a long day of traveling!

The most pleasant stay during the whole trip. The room is BIG and clean. The boss and staff are very friendly and willing to help~ Breakfast is yammy. The coffee and tea are great! The accommodation provides pick-up to Matsumoto station, which made our journey very convenient. Next time I come to this city, this accommodation will be my first choice.

They are great! Nothing to dislike

Awsome apartment with the most friendly staff we have ever met! the apartment was big and clean, very comfortable and big bathroom. It was in a great location to explore the area. we like that the coffee shop was really next to us, and we could enjoy fresh coffee and juice every morning 😊 There are no stairs outside and inside the apartment, so it was very accessible with big luggage. Definitely would like to come again!

It was clean, modern and comfortable. It was close to shops and restaurants. We also enjoyed the freshly brewed coffee(free of charge) served in the morning!

This is a small and friendly hotel with a lovely chilled out vibe. The staff were all very helpful and welcoming. The power shower was amazing and the breakfast delicious. We slept really well as it’s very peaceful. The supermarket is just opposite and we had the option to cook in our room. We also parked our car here. We wish we could stay longer 🥰

Nothing!

We really love this cosy place, once we stepped out of our room we were greeted with nice coffee aroma. it was relaxing to sit by the large window overlooking the mountains and snowfall. Great hospitality and really felt welcomed by the hosts. Room was warm and clean. Simple but spacious. Shower was good, hot water was consistent. Everything was perfect!

None

The owner and staff were fantastic, extremely helpful and nothing was too much trouble. Their coffee was the best we had in Japan, & the view of the mountains from their cafe was lovely.

Having 3 beds in a twin room was unusual, took up space & consequently the beds were too small and narrow for an adult to sleep on, and were uncomfortable.

This was an amazing stay! Our room was very very clean spacious and so much attention and detail was put into making us feel welcome . the room was very warm, the complimentary snacks were delicious. we ordered the breakfast they offered every morning. Their coffee was very good . the host speaks excellent English. Our host was also attentive to our every need . the shower is spacious . The whole place is very modern and has a good vibe to it. It was also a 10 minute drive to Matsumoto Castle , centrally located , we will be returning to this gem in the future!