Toko City Hotel Matsumoto

Location: Excellently placed! It's a 2-3 minute walk from Matsumoto Station. The reception and the dining space is on the 10F. You can see the view of the city and the surrounding mountain ranges from up there! There is a convenient store at the ground floor, and a nearby grocery store in the next building (ALPICO). There's a lot of restaurants to choose from that are located around the station or on the same street as the hotel. Staff + Check-in/out: The staff were very friendly and helpful with all our questions! They told us about the breakfast meal times and the meal tickets that you can choose at check-in by the reception counter. There are also free sachets of facial cleanser, moisturizing lotion and a face mask. Room: It's on the smaller side, but it had its private toilet and bath area. The room was very clean and fresh pajamas were provided, along with the standard hotel amenities (toothbrush, razor, hair brush). For our 2-night stay, the hotel is doing something to align itself with the SDGs. They explained that they will not be offering full room cleaning daily, but will still drop off clean towels by our door. For 3+night stays, cleaning will be offered every other day. This was explained with a pamphlet in English at reception. Breakfast: It was our favourite part of our stay, aside from the location! They had a lot of different types of food to choose from! I especially liked that they served oyaki - a local Nagano specialty. It's similar to a pork bun, except that the filling is vegetables (nozawana, I think it was called). The meal ticket times were very helpful so it wasn't crowded and there was a seat for everyone.

Nothing much! Except that for us, the bed mattress felt too firm. But if you're someone who doesn't mind it, then you should be fine.

A most convenient one-night stopover for those headed to Kamikochi. We were headed for the mountains with our heavy backpacks. It is a no-frills room that is clean, neat, and has exactly what you require and throws in a great view with the mountain ranges. While the staff did not speak English, we were able to communicate well enough with a few words and they explained to us how to check out early in the morning to take the Alpico bus to Kamikochi. Location and price reigns supreme for this hotel, it is right beside the Matsumoto train station as well as the Alpico bus station at a very decent price.

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The staff were incredibly helpful and friendly, possibly the best I have had in Japan. The buffet breakfast was delicious, many different options with a beautiful view of the mountains, they even included the top 3 recommended dishes people should try in Matsumoto. Parking was only a 5 minute walk and always had spaces available, family mart also on the bottom floor of the hotel and train station right across the road so a great location.

The walls were extremely thin so we could hear peoples children screaming until late into the night. One family arrived at the hotel at 12am with about 7 people staying in different rooms, and stood in the hallway yelling to eachother while the children ran up and down the hallway screaming, even after entering the room they continued to yell and as the walls are so thin we had to ask them to be quiet, we also heard guests in the room to the other side doing karaoke at 1am. Perhaps it would be good if the reception reminds guests to keep their voices down when arriving late at night. While the room was quite clean, there was small piles of dust in the corners and perhaps under the bed, the entire 4 days I was sneezing due to the dust in the room.

location was perfect. right beside the matsumoto bus terminal. 2 hour bus ride from terminal to tokyo shinjuku station. hotel was modern and clean. laundry and dryer (not so powerful so we had to hang dry for a night in the bedroom) at level 4. big supermarket at the basement of the matsumoto bus terminal. will stay here again when we visit matsumoto. staff was very helpful too. they lent us a wheelchair and trolley for a full day and it made our travel plans so much more convenient.

The hotel is opposite to Matsumoto station. It’s easy to go to Kamikoji and other attractions: Matsumoto castle, etc. They provide the guideline - how to travel to Kamikoji. For the room, it’s so clean, not too small and has a hair dryer. The restroom has bath hub and the body shampoo, hair shampoo and conditioner of DHC. I really like them. Moreover, I love their breakfast although they are not various but they are good taste ❤️

Nothing, everything is good for me.

The location was perfect, right opposite the station and a short walk to Matsumoto Castle. Staff were friendly, helpful and spoke good English. The room was compact for 4 but absolutely fine for a couple of days. We loved it. It was warm and cozy (very comfy beds), the breakfast was delicious and the wifi was strong and stable. Views from the reception / restaurant floor were fab and the free tea, coffee and soft drinks were much appreciated.

Great location right next to bus and train station. Lovely front desk, kind and helpful. We showed up early before check in and they let us store our bags and then later put them in the room for us! Welcome drink between 10a and 10p, good coffee! Room was clean and comfortable. We had a room on ninth floor and it was quiet with a great view. Easy walk to the sights in Matsumoto, including the Castle, Nakamichi St, and Kaeru Machi. Also there’s a convenience store at the bottom for quick snacks and drinks!

Hotel was a stone's throw away from the matsumoto train and bus station which was very very convenient. We love that its also close to a lot of restaurants, so no problem eating out. Its a small and basic hotel, nothing fancy but it is very comfortable, clean, and staff are great. The lobby had a WONDERFUL view of the mountains, pity we only saw it on our last day because previous days were cloudy. The rooms are small but spacious enough for japan standards. Bathroom was also small but again this is standard for Japan.

absolutely nothing

Just across the JR station and bus stop. Super convenient to explore nearby areas and the top restaurant with view of the city and the mountain range is too good.

No major complaint, except the first room we had got was a bit smelly. But they changed our room with a better setting upon request

Buffet breakfast was very tasty. But the spread is not as wide as what you see on its website. Perfect location, stone's throw from Matsumoto station, convenience store downstairs, many eateries around

Hotel doesnt allow me to change my booking from 3 to 2N, based at the same price I booked originally