This is a wonderful property with exceptional staff. Wonderful amenities with sell of tickets to the castle and to Kamikochi, with free rides to the train station, although it is a very short walk. Our only complaint was that they do not have central air and we were very uncomfortable 🥵They gave us fans and with the window cracked at night, it became a little more bearable. I’m sure in the middle of winter the rooms are very comfortable as they do have heating. Not sure if they have central air that at some point in the year they switch to cooling, but this is 3rd week of April and during the day can get quite warm in Matsumoto.

Beautiful decor, large rooms for Asia, great staff!

It's a beautiful, elegant hotel, with services that totally match the category. My room was large and comfortable, the hotel staff was kind, welcoming and professional, the breakfast exceptional. 7 minutes walking from the train station, a Family mart less then 5 minutes from the hotel and a lot of restaurants within 10 to 20 minutes walking from the hotel, plus the hotel itself has 2 restaurants, if I am not wrong. They include for their guest a visit to a nearby famous onsen (around 20 minutes with a shuttle).

We were very impressed with this hotel. The location near the railway station, restaurants, tourist attractions and the Art Museum was fantastic. The service, the staff, the rooms were excellent. The availability of the shuttle bus to take us to and from the railway station to the hotel with our luggage was invaluable, especially in the rain. This hotel is incredible value for money.

We only spent two nights in Buena Vista hotel, but we can recommend the hotel to others. It is a clean central place to stay when you enjoy the fabulous city of Matsumoto. The hotel reception can help you buy tickets for the castle, and you shouldn’t cheat yourself from experiencing that gorgeous site when you are there. The employees are exceptional service minded and positive towards you.

The breakfast was a bit underwhelming. The hotel have placed a smoking area right next to the elevators.

We loved this hotel. It is spacious and has parking for guests in the basement (with a charge). All the hotel staff we interacted with were very friendly. The breakfast was fabulous: plentiful, varied, and well-presented. The breakfast area is very nice. A nice walking distance from the main sites. An additional bonus is that the hotel offers free entry to an onsen at another hotel in the chain, and that onsen is beautiful!

The small executive room came with the unexpected benefit of access to the executive lounge for complimentary drinks and nibbles at cocktail hour. Our rooms (perhaps all rooms) also included an optional entirely free excursion to a very luxurious onsen hotel in the hills just outside town. Strongly recommended.

Some fresh fruit would be a nice addition to the otherwise very extensive breakfast buffet.

Good size rooms, good facilities, friendly staff, buffet breakfast

Dinner buffet was a little confusing, they serve a main meal and give you access to the buffet, but with the language barrier we didn’t quite understand why they were asking us about a main meal, given buffets are generally just self serve. Was good value for money though and good food.

Stayed in a twin room the first night. Was refurbished, modern and large. Stayed in an executive room on the 2nd night and it wasn't as good as the twin, but decent. Hotel is quiet and away from the main road. Friendly staff. Breakfast more geared toward Japanese clientele. Some self service laundry facilities available. Would stay here again.

Nothing. Everything was fine.

My room was clean and comfortable. Enjoyed the lovely deep bath and shower water pressure was amazing. Bed was really comfortable and slept really well, especially with the dark curtains. Everything I needed. Breakfast was excellent and there was heaps of variety to suit all tastes and needs. I opted for Japanese style breakfast and was extremely happy. lobby was very opulent and grand.

nothing

When we arrived our luggage was already in our room, we were given a brief introduction to the city, where to go, what to see, etc. When we left the personnel was helpful shipping our luggage to the next destination, they brought out the hotel bus/cab just to drive us to the station without any extra cost.

nothing - was just great