Spacious room, very clean. Pretty much soundproof. Huge beds and a nice sofa bed for the kid. Nice view towards the train trucks My kid enjoyed it watching the trains. The room was really well serviced. Plenty of towels and other toiletries (tooth brushes, razors, cotton pads, hair brushes, shampoo, body shampoo and conditioner). Bring body lotion. Slippers and pyjamas were also available. A small fridge( not cold enough though) with 3 bottles of water in. Kettle (green tea bags). Glasses and mugs provided. Overall a practical room with everything that you might need. The breakfast ok-ish. Not much to choose from unless you enjoy the japonese bfast. Omlette and sausages everytime and sometimes some baked potatoes with bacon or baked pasta with some sauce. Not much bread (western style). There was smth but it was sweet bread and some baguette slices. There were croissants too. Great location next to the train station with direct access to other shopping areas. If you are coming from Hakuba to Nagano and book accomodation here the bus will leave you directly and the hotel entrance. They could accomodate an extra night for us without switching the room or paying more. Quick checkin/out. Friendly staff. Always helpfull.

You need to make a booking if you want to use the laundry room. There is no microwave in the room or anywhere else in the hotel. If you like buying food from family mart/lawson make sure to have it heated there.

The location was fantastic, next to Nagano station. The staff spoke different languages and were extremely helpful. Our train time had to be changed and we arrived very early in Nagano so we were very pleased to be able to leave our luggage. The rooms were comfortable and warm which we very much appreciated. The best part was that although the breakfast buffet was not as big as other hotels we have stayed at in Japan, the quality of the Items were high and varied - we enjoyed the two breakfasts we had at this hotel - it was delicious!

We loved the location being attached to the railway station as this made our daily outings very easy and simplified arrival and departure when we had our large suitcases. We extended our stay by 1 extra night prior to arriving, the staff were quick to respond to this enquiry and made arrangements quickly once we had confirmed this is what we wanted. As we arrived early our bags needed storing during the day. This was arranged in a prompt manner. The room size was slightly larger than some others in Nagano, which made it more comfortable for our family of 3.

Absolutely FANTASTIC Hotel! Very friendly staff, great facilities, great breakfast, accessible parking, very advanced electronics all over, located in the heart of the city and conestted to (Shinkansen) Nagano train Station, walkable distance to everything you need, Zenko-ji Talpme is just 30 min walking distance. The hotel was a great focal point for our ski trip - 45 min. by car to Hakuba and 45 min. to Shiga Kogen. Make reservations! Be on time! Great reliable experience!

Needs doorman for sure and to fix this beautiful revolving door at North Entrance.

Many things to say here :) : French and English speakers (probably more European language coverages) at the reception desk, water dispenser to avoid excessive use of plastic bottles (clever and eco-friendly), free samples of cream, face lotions (of quality) and other body products, direct connexion with the Nagano station, no need to get out of the station. The staff at the front desk is great and particularly Yuta (chief front desk clerk) who did an amazing job : I had an issue with the next hotel booking due to a credit card change in between the moment of the booking reservation and the use of the booking. Yuta was of great help to handle the situation, I strongly doubt to have been successful if I had to manage the issue myself! He spent almost one hour to call the other hotel, and manage the communication (only in Japanese) with the different contact persons (other hotel manager, booking platform,…), thanks to him a solution was found and everything went back in order! Thank you again Yuta! Very efficient and nice support ! An attitude that I have never see elsewhere ! Great example to follow (especially for western hotels …).

Nothing! Keep developing eco-friendly aspects.

I arrived in Nagano late at night, and this hotel is conveniently right at the exit—a relief after a long journey. My initial impression of the hotel was quite positive; it's spacious, modern, with restaurants at the entrance. The staff was very friendly, and the check-in process was quick. The room was incredibly spacious and equipped with all the essentials, including a hairdryer, toothbrushes, and even disposable razors! Another thing my family enjoyed was the view from our room overlooking the train station; my husband found it relaxing to watch the trains arrive. There's a convenience store just across the street and a Don Quijote that we visited when everything else was closed for the night. All in all, it was a very good experience

Everything was perfect.

The hotel was easy to find great location nearest station brilliant greeting from hotel reception Our room was a good size clean tidy comfortable bed slept so well Good choice of food for breakfast mixture of Japanese/European friendly hosts Good range of restaurants at the hotel too although we didn’t use as our main purpose of visit was to be with friends However we did eat at another Hotel Metropolitan in Tokyo Teppanyaki which was truly a culinary delight they have one in Nagano hotel so next time we visit will definitely put that on our agenda

Nothing was perfect

Extremely convenient, located just next to the train station and has a fully sheltered walkway to the hotel. Staff are friendly and helpful, able to converse in English. Room is decently sized and has all the basic essentials. Bed is comfortable and blanket just of the right thickness.

Perhaps it was a quieter period, coupled with the dated look, the hotel gave off an intimidating atmosphere, might be due to the lighting as well. But once we got used to it, it was alright and pretty comfortable!

Unbeatable location, situated pretty much right above Nagano Station and Mi Do Ri shopping mall. Our deluxe twin room had a great view of the train tracks and the mountain ranges but even so, the room was pretty quiet. The staff were lovely and always ready to serve with a smile, checking in was quick and efficient. Daily breakfast had a wide variety of Japanese/ Western food to suit everyone, with a few local delicacies such as oyaki and soba to top it off. They even have a self pouring sake for those who are keen on a morning drink. The laundry system worked well as you had to reserve a timing for your washing, this ensured that you had a guaranteed slot at your preferred time without having to waste time guessing if there was a vacant machine.

The rooms are starting to show their age but they were kept clean nonetheless. Perhaps a little renovation is on the cards in the near future.

We only stayed for one night, but really liked the hotel and would stay here again on any future trip. Staff was efficient and helpful, and assisted us with our JR hotel membership. Facilities were clean, nicely maintained, and modern. Rooms were nice-sized for a business hotel. Location was so convenient, as we were traveling by train. Enjoyed the shopping corridor between the hotel and the station, which was a good place to buy take out snacks and omiyage, or to take a break and drink some sake. There was a small seating area where you could eat/drink the items you purchased from the vendors.