The location is nice and convenience. It's near Keisei-Ueno station so you can just take a Skyliner straight from Narita Airport and reach the hotel within minutes of walk. It's also easy to travel via Tokyo Metro because you can also walk to Ueno-Okachimachi or Ueno-Hirokoji from the hotel. Many restaurants and shops are around in the Ueno area. Compared to the price I paid this convenience was pretty worth it. The hotel has good wi-fi. I also got a room on the same floor with the vending machine so if you're thirsty or just need to get rid of the coins you can just walk down the hall and buy some drinks. It also has comfy lobby if you need to take a break before checking-in or need to chill after checking-out and leave for airport. The staff were helpful. The casual room for 1 person I booked is nice and comfortable to stay, but it is a bit smaller than my expectation. There's no much room to do anything except for laying down a luggage and unpacking your stuff, but if you're travelling alone with few personal belongings or you're just looking for a room with a bed and a bathroom to stay over the nights, I think it's acceptable compared to the price.

It fitted our entire family of 7 into one apartment albeit very small but had outdoor patio with hot tub. Price very reasonable. In a great area for restaurants, museums, Ueno Park and trains. Front reception very helpful

No longer has breakfast option

Great location, within walking distance to many train stations, cafes, restaurants, Ueno Park and Zoo. Our room on the 9th floor of the Annex (across the lane from the main building) had great street views, a super comfortable bed, everything we needed and was super clean. Sadly the restaurant and bar in the main building lobby, were closed. Hopefully it will reopen again soon, but it wasn't really a problem for us, as there are so many eating options in the area near the hotel.

Loved everything about this hotel!

Bigger than most Tokyo hotel. Bed is comfortable. Amenities are well provided. We left our luggage at station locker and spend a night here. Very good location.

Hotel is near all pubs, clubs and night spot. We stayed during Friday night so it was very rowdy. Alot of shouting at night, pple were lying on the road drunk and ambulances passed by very frequent the noise cancellation wasn't very well so we can hear everything. And we are staying at the 9th floor

Room was decently sized. Good value for money with Family Mart just at the ground floor. Nearest Tokyo Metro station/s very walkable. Surprisingly comfortable bed was a pleasant surprise. They prepared the extra pillows we requested. There's also restaurants nearby. Ameyoko shopping district is very closeby.

Room cleanliness is seriously bad. Even with everyday cleaning, nooks and crannies are terribly dusty. Seems like they only "clean" partially.

Hotel staffs were very friendly and proactively offer umbrella to us to use on a rainy day. They also changed the direction of the escalator when they see we have seniors with us.

Just the rooms are a bit small

We stayed the other building not the main one. It was nicer and renovated. The staff were so nice to resolve the issues that we had and made us feel comfortable. So close to JR and Subway Stations and convince store downstairs. So many restaurants around the hotel and stores.

Location was great. Nearby Tokyo metro station. 5 minute walk from Keisei Ueno, JR station and Ameyoko market. Convenience store located on the first floor. Wifi worked well in the room. We stayed King room with extra bed on the Annex building (opposite of main building). Room was clean and no bad smell. Easy check out just drop the key cards in the box on elevator.

Room quite small.

Very close to train stations. in the heart of Tokyo city, very convenient to get around. Clean room, cleaning services available.

Very small, shoebox size (as expected for Japan).

Spacious, well situated, nice bathroom, has a comfortable desk. Overall, quite satisfied.

The covers that were a bit too narrow :( There was a very very faint, but constantly on, music on the background. It supposed to be turned off, but a faint stream was still slipping through. Too faint to be a deal breaker, but still annoying, from time to time.