I found the quality of the rooms, the facilities available both inside the room and in the building, to be excellent. All the staff were incredibly kind and friendly. I had a wonderful view of the city and docklands (towards Haneda airport). This building has multiple restaurants, a supermarket, spa, ATM etc. And is location opposite the entrance the metro. I think the area of Shinagawa is also perfectly located for those who want to live in a more residential area but get to the main hubspots within 30 minutes. It's a short walk to many local restaurants and bars, you won't be disappointed! Checking in and out was easy, and the rooms were cleaned daily unless you request otherwise. Thank you so much to all the staff at the hotel! I can't believe how good the price was for this hotel.

Nothing! :)

It’s was soooo good. Very close to the train station even it’s not on yamamote line but still convenient!! The room is big enough for solo traveler like me, actually it’s bigger than I thought and bigger than normal Japanese hotel room. There is not bathtub in the bath room but I don’t care cause normally I don’t use it. There is Family mart on the first floor. The luggage room was amazing you can use it by yourself there are plenty of place to keep your luggages!! And the reception was self check in however hotel manager are there to help you if you don’t understand the process.

Convenient location as the hotel is steps away from the JR station, and only 1 train stop away from Shinagawa Station. Plenty of excellent dining options and shopping locations close to the hotel. Hotel room itself was very clean, functional, and comfortable to stay in. Enjoyed the hot bath facility in the same building complex as well as the discounted price for hotel guests. Would definitely stay here again for my next trip back to Tokyo. Exceptional value for the price of the hotel.

Room is not too large, so can get uncomfortable if too much luggage. The shower faucet was a little awkward as you have to keep pushing the lever to make the water run continuously. Somewhat inconvenient that you had to go to the lobby each time to get a towel replacement.

It was great for each of us to have our own space at the end of our trip. The room was a perfect size and the bathroom was nice. The amenities of air, tv and fridge were nice pluses. Although further than the areas we wanted to visit, the location was in a nice area and near the trains.

The location was nice but turned out to be a little far from the areas we wanted to visit. I was unfamiliar with using the magnetic signs for the room door for service. I felt bad they cleaned my room when it didn't need it and it wasn't really ready for it!!

I stayed at Ours Inn Hankyu for three nights. It was more than enough for a solo traveler. It’s directly across from Oimachi Station, literally a 2-minute walk! It’s part of this mall structure, so there’s grocery stores & restaurants & information booths under it. Laundry unit was gender-separated & functional. I used the spa on my last night there, highly recommend! Also, they successfully delivered my luggage to my next hotel so just ask reception. Every single employee (from reception to housekeeping) was amazing!

I booked a twin room and it was such a pleasant stay. Check-in and check-out was seamless, the staff were very friendly and answered my questions, housekeeping was fantastic they always kept the room clean and refreshed, and the location is so convenient. Just 2 min walk away from JR Oimachi station, which is well-connected to a lot of other parts of Tokyo. My family and I had a great stay. I would come back again on my next trip in Tokyo! :)

Bed pillows were quite stiff and flat.

Very convenient location, just one station from Shingawa and around 30 minutes away from Shinjuku and Shibuya. There are also number of restaurants and convenient stores nearby so its quite easy to grab some food even if you are arriving late or leaving early. The room is neat and tidy, with necessary amenities such as television, kettle, fridge and hair dryer in place, though a little bit small. Bedding is comfortable as well. Check-in/out is through self-service machine, it take a very short time and is easy to use. There are also number of friendly staff standby at the lobby to offer you assistance. Self-service luggage locker is available at the lobby for free.

Not enough electricity plug in the room, and there is no USB charging port as well. What a pity that there is not bath tub in the room, you can only visiting the public bath if you fancy a hot water bath after a day of walk. Soundproofing for the door is not so good, you may hear someone talking on the corridor.

The hotel is right in front of the station, and there's a mall next to it and other shops on the lower floors. It's self check-in and checkout with many machines so you don't even need to queue, and in case you need help there is always somebody to assist you. The room was spacious enough for one person, and the view from the higher floors was nice. For a discounted price during check-in you can have a coupon for the onsen, and it's definitely worth it.

There could be some more signs in English. I am fluent in Japanese, but my reading is elementary level, I misunderstood the opening hours of the onsen and ended up using the last coupon for a 15min entry only before checkout.

The room maybe small and minimalistic, but it was very clean. It had an air purifier/humidifier. The location is right across from the JR Oimachi Station, which is one station away from Shinagawa, which provides access to the Shinkansen (bullet train) and the trains to Haneda Airport. The hotel is located in the building with plenty of restaurants and shops, with Hankyu department store's gourmet food store with amazing bento/deli selections.

The room is tiny, and the price seemed to have gone up. It was still one of the most affordable options in the area. TV didn't have many channel options. I wish it had movie channels.

It's adjacent to the mall and train station so it's very accessible. It's very close to a strip where food shops were, there's a grocery beneath the hotel to grab your necessities, there's a Family mart, Starbucks, McDonald's just a few feet away. Train station is just a few meters away as well.

It didn't seem like they change the beddings unless it's really necessary, when we ask for the room to ne cleaned, we noticed that the blankets were the same. The bed was a little bit uncomfortable and a little dirty but the room itself was clean.