Old school, professional service; extremely comfortable bed and good size bedrooms; located in a very calm neighborhood; good breakfast.

We stayed twice at Bristol - both at the beginning and at the end of our trip - and I can point out four negative points: unbearable cigarette smell in the bedroom at bedtime, despite sleeping on non-smoking floors (4th & 5th); hairs in the bidé left by the previous guest and teeth brushing spit spots on the bathroom mirror; poor internet connection in the bedrooms (we'd sometimes use our own data instead).

Recently, I had the privilege of staying at the Bristol Hotel in Amman, Jordan, and I must say that the experience was truly outstanding. Right from the moment I entered the hotel, the front desk staff welcomed me with exceptional warmth and friendliness, setting the tone for a truly remarkable stay. They embodied the essence of excellent customer service. Not only were they efficient and professional, but they also went the extra mile to ensure every aspect of my stay was comfortable and enjoyable. Their genuine smiles and eagerness to help with any request or question created a welcoming atmosphere that instantly made me feel at ease. It was clear that they took great pride in their roles. One aspect that really impressed me was the personalized attention I received during my stay. The front desk staff remembered my name and preferences, making me feel like a valued guest rather than just another visitor. This level of attention extended beyond the front desk, as I encountered the same exceptional level of service from all the other staff members throughout the hotel. The housekeeping team consistently maintained a high level of cleanliness and paid meticulous attention to detail in my room. Andalusia restaurant staff were equally remarkable, offering impeccable service during breakfast. Their friendly and accommodating attitude towards dietary preferences made dining at the restaurant a truly delightful experience. Moreover, the Bristol Hotel's dedication to ensuring guest satisfaction was evident in the small yet meaningful gestures. A personalized handwritten note in my room upon arrival and the fruit plate.

Nothing really. I really enjoyed my stay there. I will be back.

Staff are great! Very friendly and helpful throughout my stay. Helped me with my requests that I had for them, booked taxis etc for me. All very polite. Can’t fault their service. Lovely hotel, clean and tidy. Was a great stay and when I come back to Amman I’ll book again!

Phone wasn’t working to call down to reception or room service. Had to call the hotel direct but reception picked up the phone and put me straight through to room service so problem solved easily.

Great place. Communication prior to arrival was fast. Arranging airport pickup was perfect. Lobby is very nice. Staff were excellent. Room was very nice. Breakfast was more than adequate (I do dislike having to ask for coffee, they are never around when you need them). Arranged tours through hotel and except for one small hiccup everything was good. Check out smooth.

The timing of getting our bill for our tours was way to long. Checked in 3 hours after tour ended and was told no additional charges. Checked in the next day and was told no additional charges. Then the night before we check out they call at 9PM saying there are additional charges. This was not good. Worked it all out but come on, really.

Breakfast was excellent and massage was very good and professional

Response time in bringing the meals to room

The reception team was very friendly and accommodating . I got a room upgrade and the room was big and comfortable. Location is perfect. The overall atmosphere is good.

Cegirates smell was very strong in the bathroom although my room was a non smoking 🚭 one. I think it was an issue in the ventilation .

Very friendly staff at front desk. Cleanliness (place even smells clean). Room size. Complimentary hot beverages and fruits. Good, well kept facilities. A grocery store sits next door and there are a few good restaurants within a walking distance. Location off Zahran Street is quite convenient. Very responsive staff, including guest relations and over email.

Nothing really.

Room was very comfortable and spacious. All amenities were available at hand. Staff very accommodating. Everyone was very friendly and helpful.

The only thing that I personally would have liked would be that the pool was heated a bit as it was like an ice bath.

Fair business hotel in a good location. Very comfortable spacious rooms, clean and quiet, good bed. Nice restaurants & coffee bars on walking distance

The information says there are 6 restaurants, but 5 of them were closed. The swimming pool is located on the breakfast terrace. That is not very inviting to use. The staff does not meet the 5* service level.

Staff, always ready to help with your needs. Any request was immediately dealt with.

Air conditioning was faulty. Room was hotter than we would have liked. addressed issue with reception, the admitted there was an issue with the air conditioning and in the mean time open a window.