Spa zone was excellent. Everything worked properly, clean to a shine, very comfortable. Breakfast was good, a little bit basic for such hotel, but everything was fresh and tasty. Christmas decoration of hotel proved nice mood of guests.

Complete absence of welcome. Our single rooms were booked in midfloor several months ago, the girl by name Tatyana told us that they would be on the second floor, and there was no other option. Only mentioning negative review in Booking helped to reveal the options, and they were really with nice view to the city. However, in the room even single banana or apple did not wait for me. Taking in an account that everyday price was around 300$ per nose, it could be possible to get some tiny present.

I would give the staff 10/10 , however , the place itself felt too under pressure with no air flow, if the windows just opened a little bit more wouldve been better, air conditioner would not cool down at all even with it being on the lowest setting, the towels were clean and everything however there was the tiniest bit of smell which i hated but its okay because overall it was a great experience.

I didnt like the air conditioner, did not cool down at all! I didnt like how there was not enough tissues or water, and that the towels had a smell to them

I stayed with a friend at Sheraton, the hotel facility is great and the check in was very smooth Lara at the reception gave us a nice room, we enjoyed the pool as well Hamza at the pool was very helpful and he helped us with recommendations as well he took care of us while we are at the pool 👍… i highly recommend the hotel

Unfortunately we wanted to do late check out and the reception for one hour did not pick up the phone to make sure whether we were can do late check out or not

Our stay was wonderful from start to finish. Yehya and Rakkan made us feel right at home from the moment we checked in and made sure all our requests were immediately met. The room was incredibly spacious and fit 3 people very comfortably. The food quality was excellent. All staff we came into contact with with friendly, attentive and knowledgable. The hotel is beautiful, clean, welcoming and has a lovely relaxing atmosphere. The location is excellent too.

My only comment would be that the heating wasn't working properly and the room was quite cold. Our trip was in February so the weather outside was chilly. In fairness we did not complain about this and if we had I am sure it would have been seen to by a member of staff.

Best breakfast I've had in Amman - super selection and cooked to perfection. The pastry chef is great. The staff are super friendly and relaxed, and go above and beyond to welcome guests and provide a great service. The outdoor pool is big, with a great view, and an indoor pool for when the weather is cooler.

Smoking everywhere in the outdoor pool area. There is no escape from the smell. Guests drop rubbish on the floor, including cigarett butts, and dirty tissues which work their way to the pool.

The staff are very helpfull at the reception, and the room service when you ask for anything. The breakfast is very good. The pool and inside pool are big and nice.

The vallet system, for the hotel guests i beleive it should be free. Having to pay 3 4 times a day to see the vallet guy parks the car couple of meter away from us. The room was missing hand soap and towels when we did the check in, in 2 rooms and we had to call room service who seemed to wait for tip for it (in the 2 rooms), but in the following days everthing was great.

The staff were amazing , they were professional ,helpful kind worm and very friendly! They went out of their way to please us ! Excellent service definitely would recommend people to stay at this hotel! Food was delicious! Room was amazing as they upgraded us to a diplomatic suite we had booked a junior suite it was fabulous! Thank you so much to all the staff 🙏🏻 Also they have an excellent gym !

Nothing 😅

The attractive view, despite the elevated location more than I expected, added a distinctive character, and the collaboration and excellent hospitality of the staff is wonderful. Everyone is in their appropriate place, which clearly reflects the organized work mechanism that creates a calm, tidy, and organized atmosphere. Thank you, it was a pleasant stay.

The hotel is very nice , clean , very pleasant and helpful staff all the way through . Special thanks to Murad at the breakfast buffet for being a very pleasant and helpful . It was always a nice morning to meet him . Really an outstanding team who deserves 10 out of 10 .

Upon check in the staff remembered my stay, which was quite a while ago, which is a good reflection of their CRM system. They gave me a free upgrade and placed a fruit basket in the room.

Restaurants were limited with a limited menu and found them closed when we desired to have a meal there with guests.