The family pool is really nice if you have children in your group, it is shallow throughout - and the area that has sand is great for small kids. Front desk staff and tour booking staff were attentive and friendly. Night time snorkel with the Manta Rays is an incredible experience - do NOT skip it.

Resort was under construction when we attended (but we knew that before booking). The poolside restaurant was therefore not open. Resort is off to a good start getting things going again, some growing pains with menu's etc. Need more staff for poolside service of food and drinks - too slow. Laundry service was limited to machines that were working on only a few floors (self serve). The on-site paddleboard/snorkel/beach kit vendor needs a bit of work to get them up to standards for a resort at this price point.

The recently renovated room was spacious and very clean! The staff in all areas were friendly and helpful. Location of the hotel was excellent!

Buffet breakfast was a disappointment, hot items often cold, not much variety, fresh fruit limited and sometimes not very ripe. Once the Manta Rey viewing area renovation is completed and view bar back in operation, the resort will be overall great!

Awesome staff and grounds

Renovations were a nuisance but tolerable

The most important reason that people book here is because you can watch the manta from the resort itself! So am I! There were viewing spots ready at nighttime so guests could watch manta without getting into the tours. For someone who isn't a good swimmer, it is definitely for me. The restaurant surprised me a little with its amazing food. Had a local shrimp and the spiced tuna and they are delicious! During the day, there are plenty of resort facilities, a huge pool, and water activities. The surroundings are perfect for a walk, beautifully by the beach. The receptionist gave me a shell necklace as a welcome, which added to the experience.

It might be a little drive to the Kona downtown since sometimes in the day there might be a little traffic, but It is not too much of a factor if you plan yourself enough time

The room was very spacious and had a large balcony. The pools were large and there is an over 21 pool away from the (loud) kids. Food at the restaurant for dinner was delicious, but the breakfast buffet quality was a bit disappointing.

Both hot tubs are connected to the all ages pool - aka a very loud area. Wish one of them was closer to the adult pool. A bit run down from rain - buckets and sand bags everywhere without signs - could have easily tripped.

The location with ocean view was incredible. But it was very far from other places. Pool area very nice, well maintained. Incredible ocean effects while there, but beaches were closed. No snorkeling. Be prepared.

Lack of food options was very disappointing(well away from town without a car). Closed spa was a major disappointment. Kona Resort & Spa?

The location, the property itself, the cleanliness and the pool!

There was some construction going on, it never bothered my sleep or relaxation even at the pool. However the pool bar was closed and was moved into the main cafe. Everyone was still very nice and helpful nonetheless!

Staff was terrific. Michael at check-in, Bruce at pool & towels, Marie at the restaurant. Michael worked with us after our booking at another place fell through. Bruce suggested a manta ray night snorkel that exceeded our expectations. (Eka Canoe Adventures) Marie was great when we ate at the restaurant counter or did take-away. We understand that the store is independent but the clerk (Delvin?) was good and a very hard worker.

Another on-property restaurant would be nice. We recognize that staff is stretched but would like another option.

We are familiar with the property as we have stayed a few other times. We returned because of the location, amenities and natural beauty. The pool areas are outstanding, although the furniture and umbrellas require an update. It was a plus to have the stand up paddle board daily as well as snorkel equipment available for rent right on site. The manta rays are a once in a lifetime experience so to see them nightly cannot be beat. We find it a peaceful and spacious property. Lots to do right where you are. Rooms require updating but were well appointed and beds were comfy. appreciate the built in shower clothesline and outdoor furniture. Friendly staff!

We were informed at check in of the renovation beginning. One of the pools was closed, as well as the pool bar and spa and the restaurant. (The cafe is still open and we were able to order the pool bar items in there and take with us-but for a surcharge). This information was not on the website so we were disappointed. That being said the staff was lovely and we were treated well including a late checkout to offset our late night flight home. Would also be nice to have parking included with the rate.

I booked this resort through Hawaiian airlines as a package deal, but for some wierd reason it came up in my booking.com account which meant I had 2 bookings and had to cancel one, the resort was very accommodating and helpful to sort it out. This resort is awesome, a little old and dated in parts but everything you need for a great stay, the pool is massive with heaps of space for everyone, even has a slide. Staff are fantastic and extremely helpful, the rooms was large and had a great bed.

The extra charges are off putting, $25 to park your own car, $30 for breakfast is okay but you can't get much for that, the dinning choices were a bit limited and drinks expensive but you are in one of the most beautiful places on the big island of Hawaii.