Holiday Inn Express Hotel & Suites Charlotte, an IHG Hotel

Breakfast was wonderful, plenty of food, plenty of time and nice dining area. The entire hotel seemed clean and nicely decorated. The front desk took great care of us when checking in. Our room was secluded so it was quiet any time we needed sleep. Others may not like the smell, but all of the bedding was fragrant with the smell of bleach which to me means clean! Thank you for all your attention to details.

Our keys quit working 3 times and since we were at the far end of one of the hallways, we had to walk back to the lobby when we had just come from there in order to get keys working; on the last morning, the desk clerk advised us to not put key card next to any other card or anything magnetic. I had been carrying my debit/credit card in my pocket with my key card...Mention that to people upon checking in please. Parking was not great...most hotels parking is around the building with several doors, here parking only in front and one side so you can only park and enter at the front lobby...That's all.

everything was clean and perfect

the night time staff was not the friendliest and she told us the wrong room two times and even wrote it wrong on the key cards. after the second time of going back to a floor to check to see if it was the right room we asked to see a manager which none was on shift. she almost seemed like she was under the influence of drugs or alcohol.

The beds were comfortable and the room was nice and cool. We received full housekeeping service.

The heating cooling system in the room needs to have an option to either be on constantly or not. When it comes on randomly it is so loud it is difficult to sleep.

Close to the fair grounds, clean, and the king was a nice size room

The jacuzzi is filled in with cement, so that was no longer an option. The old florescent lights were a trip, but it was fine.

My job is 2 minutes away and I stayed there due to an impending snow storm. Every thing was great.

Key card didn't work the first time. Had to walk all the way back to the front desk with all my things.

We always stay here when we visit our grandmother in Michigan. The rooms are nice, staff is friendly and free breakfast is always good.

The breakfast was wonderful! Especially for a Sat/Sun visit. The location was quiet and pretty.

The door to the staircase was a bit loud pending on where your room was located.

Clean room and comfortable beds, good coffee, and breakfast. Very accommodating staff.

Bad phone connection, couldn't communicate with the front desk.

The staff was very friendly and helpful during my stay. They explained their facilities & services in depth & answered any questions that were asked.

The freshener that was used had an odd smell. Usually the rooms are fresh smelling. The new freshener might be reevaluated.

Loved the room and the staff. Was so happy to see full breakfasts again every morning.

The excercise room could have been open. And the pool too.