A brand new 5 stars hotel with perfect location and very nice helpful staff. Room was big with amazing city view from the 7th floor. Thanks a lot and I really liked your welcome & hospitality. Special thanks to Artiqa, reception and restaurant staff.

Excellent revamped hotel Staff very professional Bilqis at breakfast as well as the other lady was very hospitable we had to depart at 2am on saturday 30th december 2023 - the hotel provided a takeaway breakfast and the concierge was very very helpful in getting a taxi for us - I must thank the fort desk that was on duty at 2am on the 30th december

nothing

Top rated hotels which I have been stayed. The staff are very helpfull and kindfull, cleaning is good, breakfast tasty with a variety off food, very comfortable hotel, you can smell a nice air spray everywhere. Room is big with modern furnature.

Nothing🙂Overall design and beauty of smell as well comfortable and big room. Location is nearby every place you came to visit.

Excellent location and friendly staff.

A higher floor room not available due to maintenance. Room service poor, as our meal was poor quality or delivered not as advertised or requested.. For example nasi Goreng ordered but nasi Lemak delivered.

Love everything about this hotel. Staff, food, room all were good. Will stay here again when I'm back in Kuala Lumpur

Room was not soundproof. Can hear people walking, talking, baby crying. And there's renovation going on during our stay.

The exceptionally beautiful hotel property my expectations in every aspect. Upon arrival, I was mesmerized by the immaculate floor design and cleanliness. The well-lit atmosphere created a welcoming ambiance, unlike other places with poor lighting. It truly set the tone for a memorable and comfortable stay. Staff The hotel staff were outstandingly super friendly and supportive throughout my stay. From the moment I checked in, they greeted me with warm smiles and genuine enthusiasm. They went above and beyond to accommodate any requests I had and were always eager to assist with any questions or concerns. Their genuine kindness and helpfulness made me feel truly valued as a guest, and I couldn’t have asked for a better experience. Their exceptional level of service truly made my stay memorable, and I would highly recommend this hotel to anyone looking for a welcoming and hospitable atmosphere. Great location. Across the way from the hotel is a large street food market/ restaurants some with live band depending on the day of the week.

In my opinion, there was nothing I didn’t like about the property. The only issue we encountered was related to the address when requesting transportation. Due to another hotel with the name Hotel Royal, it’s important to be detailed and provide the full name “Hotel Royal Signature” along with the exact address to avoid confusion. Many services would go to the other hotel instead. This is just a recommendation and not a reflection on the property itself.

If you're reading this, you should book this hotel! Staff was accomodating the moment we arrived, the friendly fellow Sabahan porter was truly a help and made it feel like home. My kids were happy wt the playground in the breakfast area, we were also happy we get to enjoy our breakfast wt them right in front of us. The playground at Level 4 was truly worth the pay & stay. Room was well equipped, well lit wt drinking water filters from the sink, kettle also provided. It was so convenient for family stay wt kids & toddlers. Location is really in the heart of Bukit Bintang. Please book your stay here.

None, really.

The rooms are spotless, and the staff is attentive. It's bad timing, though, because the hotel is under renovation, and there are only two elevators running. But this is understandable. The hotel is in the downtown center, which makes it very convenient to shop around.

The following items turn me off: 1) The Housekeeping staff is good at cleaning the rooms, but they don't seem to be cleaning the hallways. 2) My family, friends, and I occupied rooms on the 5th, 9th, and 13th floors. We noticed that the hallways going to our rooms have a pungent smell. The smell comes from the body odor of the Housekeeping staff who cleans the rooms. We have to get out of the rooms whenever our rooms are being cleaned because we cannot stand the body odor of the cleaning staff. I suggest that the hotels must be strict in implementing each employee's hygiene because you are in the service industry.

It is a wonderful place to stay in Kuala Lumpur. The rooms are spacious and well equipped. The lobby is big and nicely decorated. Located in the bustling street of Bukit Bentag where the malls and restaurants are within walking distance. The reception staff are friendly and helpful. Breakfast has a good variety of options.

I had one encounter that I did not like from one of the staff who was helping bring my luggage down from my room during checkout. He kept asking about the taxi fare I booked through the hotel and gave me a phone number of one of his friends who has a taxi asking me to call him next time and do not book through the hotel. He also kept saying that I should not tell the reception about his request. I thought that was unprofessional and unethical. I hope the hotel management educates such individuals of respecting people privacy and not engaging in such behaviour.

The air conditioning of the room is exceptional. There is a centrally controlled system to provide fresh air to the room so that there is no droughts blowing to you. If you really need extra cooling, you have a self controlled unit too. We left quite valuable jewellery on the desk and went to swimming without realising it was the same time as the room cleaning. The room was cleaned and the earrings were left at the same spot. This reflects the excellent service of staff at the hotel. The room was very clean with all items needed (iron, toothpastes, hairdryer etc) and came with complimentary refreshments like tea coffee and soft drinks. The pool was wonderful and not very busy. Breakfast was great with lots of options. View of Petronas towers was the highlight. Location is a street over from Jalan Alor.

Pool opening hours could be longer in the evening.