Lift service. Too many ppl - long wait

Very well located, clean and comfortable. The rooms are completely soundproof so you can get a great night’s sleep. The rooftop pool is excellent, and the sky bridge and sky garden are great for watching the sunset from. Despite the rooms being on the smaller side, there are good amenities and storage options within them.

The rooms are small but this was fine for us for a couple of nights.

Comfortable with infrastructure like hot shower. 24hours front desk and kind staff. Good wifi. Swimming pool and view.

Can’t open windows. A bit small bed. Don’t have Netflix though TV controller has “Netflix ” button.

Spacious and clean beddings & toilets. Toiletries and pantries provided were good. Beds and pillows were comfortable. Accessible location

Building location was not accurate on Google maps. Grab drivers had trouble finding the location for pickup. Swimming pool had no proper enforcement. Saw a group of family wearing their normal clothing instead of proper swimwear and jumping into the water which I felt was super unhygienic. The security over there saw and did not care at all. Has 5 lifts but waiting time is very long. Always have a long queue to access the lifts. Counter checking in also took very long.

Very near and walking distance to Pavilion Mall , TRX Mall , Fahrenheit etc

Must Improve on the lift . There are 5 lifts but every time we have to queue for lift to go up at nite. Also waiting time for lift to go down also very slow . No Netflix and cannot access to YouTube

The staff were very friendly and helpful. Very clean. Walking distance from Bukit Bintang & Pavilion. Parking rate discount for Hotel Guest.

Just the timing of the stay, the pool is closed for renovation.

The Infinity Pool had awesome views. The view from my balcony of the TRX was wonderful. I liked the efficient check out process with the security collecting the Room Cards,

This is constructive feedback with a view to make Sleeping Lion processes better. The Concierge Ticket system was a bit confusing when I first arrived. When walking in the front door, I saw the sign to "take a ticket" but could not see the ticket machine. It was not clearly visible and tucked away next to the cafe (which to a new arrival, could appear to be one for the Cafe). I did not see this until my 3rd visit to the lobby the next day. Maybe better instructions with arrows as to where to find the ticket machine (if not at the front door). I understand having the ticket machine in the middle of the lobby makes it equidistant for guests coming from the lifts and front door. If anything, the parking machines were more prominent, and I went there thinking it was for the concierge tickets.

1 year old hotel, so relatively new, room on the smaller side but nicely designed n comfy, aircon cold, bathroom n shower small but adequate n water pressure great, staffs are nice n full of smiles, great location for exploring bukit bintang (you can walk to literally every mall in bukit bintang, and lots n lots of choices to eat n hangout), nice infinity pool on 37th floor with amazing view of KL city lights at night, small gym and a small cafe at the lobby PS : if you stay there I REALLY recommend you to try a cafe called Grumpy Bagels (walkable, just google it for the exact location), the cafe is located in a renovated old house n their bagels are amazing!!

There's almost always traffic jam in bukit bintang during peak hours,, especially the street in front of pavilion, lot 10, fahrenheit malls, there's always traffic jam there no matter what time And as many guests had put in their reviews, being a hotel with 37 floors taking the elevator always took quite a while

the location is perfect being next to trx and pavilion. the room is nice and has nice views. however the staff who checks our bags in were a bit rude to my foreigner friend. my friend accidentally took a piece of paper because the staff handed it to him but apparently he was trying to hand it to his coworker and he says “sebok lah dia ni” assuming i didn’t know what they were saying. Please work on your attitudes staff of sleeping lion. Also the lighting in the room is pretty dark. Overall the hotel is nice and i’m happy i chose it.

however the staff who checks our bags in were a bit rude to my foreigner friend. my friend accidentally took a piece of paper because the staff handed it to him but apparently he was trying to hand it to his coworker and he says “sebok lah dia ni” assuming i didn’t know what they were saying. Please work on your attitudes staff of sleeping lion. Also the lighting in the room is pretty dark.

This is my fourth stay at Sleeping Lion Suites and it truly feels like my second home. Mr. Glenn at the front desk, ever helpful and attentive, went above and beyond by checking real-time traffic updates for me as I rushed to visit a critically ill relative at the hospital. His assistance was invaluable. A special mention also goes to the friendly Nepalese security guard (always standing in front of YBYC Cafe/Coffee House) who greeted me with a warm, familiar smile each time, remembering me from previous visits. I’ll definitely return on my next trip to KL—highly recommend for the exceptional service.

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