We've visited a considerable amount of 5th Ave hotels and this is the one that we have returned almost every week. The front desk staff Oswaldo really friendly (In a natural way) and efficient. Facilities are clean, rooms with a lot of space and you have everything you may need really close to the property that is a few steps from the beach. Really nice competitive rate considering the location. Will come back soon. 😊

No complaint during this stay. Waiting for the elevator to work 😁. Unfortunately we haven't used the complementary breakfast nor the pool so can't comment on those services yet. Next time will.

The location was excellent. It was so close to the beach and to the 5th Avenue. The place was easy to find, the rooms were really large and so was the bed. The bathroom as well, very large. The staff was friendly and really welcoming. The rooms had Smart TV and the WiFi was alsilo excellent. We could even watch Netflix.

The breakfast was not served at the property, and you had to go to a different hotel to get it. That was not the main issue, it was the breakfast itself. Very basic (2 toasts with scrambled eggs and coffee), everything else was charged extra. The staff serving breakfast was all over the place, but also, not many tables available. We got there everyday between 7am and 8am and it was the busiest, at some point there were people waiting to get breakfast (exactly only 6 tables available to sit). The shower in the room was sort of broken as the water leaked over the nossle, but not that big of a deal. We thought the other guests were a bit noisy, screaming and listening to music at late hours.

The staff is kind hearted and efficient. The thing I love mostly was that you don't hear the neighbours and that the ac works perfectly. It's hard to find a hotel that actually chills the room with this weather. Oswaldo, Matias and a clerk (young lady) were really great. We didn't see the cleaning staff but no complaints there. We normally go to different hotels per week but will return to this one. 😊

Probably the TV setup. We were unable to connect our devices or to watch Netflix with the TV. No biggie. Also we didn't request assistance for that matter.

easy to get to, center of everything! very nice room - King comfort. big room, next to the pool. very close to the beach, great people at the front, very very clean. AC worked very well!

elevator was broken, and the kitchen was down…so we had to go to another property down the road to get the free breakfast. but it was a good breakfast. 4 flights of stairs with a broken elevator was hard. there is a club nearby and loud music until 3am - louder on Saturday and Sunday. if you are wanting to rest and just do tours during the day, that gets old really fast.

We enjoyed our stay and we stayed 7 times total with our adult kids. The pool was green with algae. We did not know the first 2 stays that breakfast was included. The towels are all really worn and should all be replaced. Soap should be supplied. When you check in it takes a really long time. I had to use the bathroom really bad on our 4th visit. I asked for the room key while my husband checked in and the desk guy could not find us. Then he said there was a bathroom on the 2nd or 3rd floor. So I went up stairs and did not find it. When I came back down he finally gave me a key to our room. So frustrating. Other that that we really enjoyed our stay. The staff was kind. When a customer walks in to the lobby a WARM HELLO WOULD BE REALLY NICE.

The location was excellent and we upgraded our room to the 5th floor with views and these rooms are much, much better . The staff was very nice, helpful, 10 out of 10.

The noise from the clubs, it´s not that bad if you book on the side opposite to the street, but you are still going to hear the music. I used ear plugs and zero problems, just bring a pair.

Me and my girlfriend really enjoy staying here almost every week. The staff is exceptional. Oswaldo (front desk) again went above and beyond. The night clerk also was very friendly and provided us with additional items, unfortunately we didn't see him again to be able to tip him for his great assistance. Thank you all.

No complaints.

Everyone at the Illusion hotel went out of their way to make are stay one of the best visits in Playa Del Carmen. This was our second time staying at Illusions and will definitely be back.

Only issue I see was the elevator was not working, but for my wife and I, this was not a problem at all

Good location, room is spacious, staff really friendly specially Osbaldo he is awesome. The only thing I did not like is breakfast, it is not at the hotel you don't get any options is super small. Other then that great location.

Breakfast

Staff, very very friendly and helpful!

Elevator was in bad shape (very noisy), they promised a fridge but the room didn't have it (but the staff worked hard to resolve the issue!).