Great location very close to all action lots restaurants everywhere less than 10 min walk to beach even though we were kiddie corner to Coco Bongo it wasn't noisy at all slept fine beds were comfy nice rooms loved the roof top breakfast that was included it was awesome the staff was awesome vey friendly loved that they served fresh fruit with yogurt and granola for starters ❤️

I can't say i didn't like anything? We stayed 5 days wish we stayed longer it was our first time in Playa del Carmen we loved it so beautiful we can't wait to go back ! The staff here are amazing, so friendly and helpful. This is a great experience for our 1st time there. Thank you to all the amazing staff !

LOVED my room! This is a beautiful hotel that is close to the action without being in the middle of it. Nallely, at the front desk, was extremely helpful in answering any questions and always had a smile on her face. Her customer service skills were fantastic!

My only complaint is that the rooftop bar and dining area wasn't open. I stayed here two years ago and this was one of the many reasons I returned besides loving the beautiful hotel. Please consider opening up the bar and restaurant again even if it's limited hours. I will definitely be back!!

I appreciated the location of the place, as well as its interior design. The personal was also nice :)

What I would appreciate more: some way to open the door (not relying on the reception) & some other breakfast (the same 3 options available every day is pretty lame when you stay for a week). Finally, the earplugs they offer are for a good reason: room is noisy.

This hotel is one block away from 5th where all the people and shops are and it's right across the street from Scuba10 who I like to dive with. Nellie, manning the desk was a real pleasure. She took my bags up the elevator to my room and would not accept a tip! I really liked that there was someone inside who had to open the door to let you in. It felt very secure. The room was lovely with a balcony looking out at CocoBongo. Surprisingly, I only noticed a little loud music a couple of nights I was there. Loved having complete control over the AC which was not one of the noisy window types but rather came in from a central system. Important to me - I always had hot water for showers! A refrigerator and several glass cups was nice. Roof top little pool had a great view out to the ocean. Great place to stay!

The room I was in (203) could have used a bit more light. The free breakfast was a couple of buildings north and the elevator was broken. You had to climb five flights of stairs. Only had fruit, OJ, Mango, and coffee. Nothing worth climbing those stairs. Even the view was blocked by the building in front of it.

Extremely convenient and central location that is steps away from ADO Bus terminal for easy access to different towns and airport. One street behind is the famous 5th avenue where you can find the shops and areas where people hang out. Easy to access to many restaurants and cafes by walk. Hotel was new and well decorated. Rooms were wide with high ceilings, comfortable and clean. The view from terrace is amazing and great for a sunset or evening drink. Hotel staff was friendly and helpful to in and questions and requests. The area is a bit noisy due to Coco Bongo and other famous night clubs. Consider a different area if you are noise sensitive. We will definetely stay if we visit Playa del Carmen again. %100 recommended.

Very clean and spacious room at the center of PDC. 1 minute away of the pedestrian strip and around 10 minutes from the Maya arc and port to Cozumel. The staff is very polite and helpful. The pool at the rooftop is small but nice. You can ask at the reception for various excursion packages

The hotel is very close to the clubs/bars strip and especially Coco Bongo club, which for some people may be noisy.it was not very annoying for us, and the hotel provides earplugs. The breakfast is served in Kayak Sol, 3 minutes walk from Luna. The breakfast is nice but, it is not a buffet, there are limited options you can choose from. Although there is a small balkoni, there is nowhere to put your wet towels/swimwear to dry.

Lovely place, spacious and comfortable, beautiful finishes and lovely lighting in room too. Close to everything. Smart TV in room with Netflix and YT premium. Staff is really helpful and nice. Would definitely come back. View from private rooftop is nice, I like that you can have a meal, go in the pool or lay down. AC cools the room really quick. Check in and check out were incredibly quick and easy.

Did not get a balcony on my suite haha. Bit of noise at night, but it did not affect my sleep significantly at all. Matter of fact what did affect my sleep were some guests who opened their doors at 7 am for everyone to hear their kids yelling at the top of their lungs, but that's not the hotel's fault. Just know it isn't adults only.

Location was perfect middle of the centre, lots of bars, restaurants, beaches, souvenir shops around. Room was good enough, clean and comfortable.

Breakfast was really low quality and nearly nothing to eat except fruits. Also you should go to another hotel nearby for breakfast. The hotel didn’t offer daily regular room cleaning service. If you need you should ask the reception. We requested one time but they didn’t change the sheets and even towels.

This hotel is super clean and it has modern facilities. We really liked the bedroom, it was spotless, the beds were super clean. The shower was nice and roomy. The service was received from the front desk was also great and we were lucky enough to get parking right in front of the main door because after 7pm parking is free until 10AM the next morning so that was super convenient! There are many restaurants and bars in the same street so if you are feeling like going to Coco Bongo, it is right across the street. Which by the way, it can get loud in the room because of all the night life since the hotel it is right in the middle of it. However, this is not the hotel's fault so you must be aware of this before booking. For me it was not a problem as it was not crazy loud but you can definitely hear outdoor noises. I forgot some things at the hotel and they sent me a text message to my personal phone to let me know. I thought that was very nice of them and resembled the good customer service we received on site. :) Another thing, note that there is another hotel nearby called Sol. Be sure you drive to the correct one. They seem to be owned by the same company so if you get to the wrong one they will direct you to the right one.

The phone number listed in google sent us straight to voice mail so it was kind of hard to get a hold of them at the reception.

Everything was great except the noise at night. Nice breakfast on the rooftop, amazing hosts, and a great location. The room was lovely, with a huge comfy bed and had everything you needed. Very nice check-in and check-out system, too.

The noise at night is unbearable. The hotel provides ear plugs, but they are useless. It looks like this could be easily fixed by just properly sealing and aligning the balcony doors. There was almost no difference in sound with the doors open or closed, and you could even see a small space left between them at the bottom while locked. If you need a good night rest, this is not for you.