* Central to the highway and busy downtown area * Supermarket for groceries opposite * Good Towels * Luxurious Towels and Bedding * Quiet Rooftop pool and lounging area, clean and loungers available, toilets and a shower. Towels provided * Good A/C * Quiet and safe location * Our balcony overlooked the jungle and had a tree with lovely local birds to have breakfast with! * Ample storage * Security controlled parking * Powerful waterfall shower * I would stay here again

* Kitchen equipped for self catering, but lacking many basic amenities - dishcloth/towel, kettle, bottle opener, washing up liquid, scissors * Door to hallway not soundproofed and some noisy neighbours trailing the corridors * Apartment blocks, mainly privately owned, so many residential/long term let's, not a holiday vibe * Penthouse Apartment with Private pool, lovely luxury but didn't get sun til the afternoon, and required regular moving around the small area to stay in sunlight * Signage not clear for the buildings being the correct destination or that the parking is connected- it is.

The condominiums were very nice and comfortable.

We had to change rooms in the middle of our stay and had to pay extra for going over on the electricity “allowance”.

Great location. 10-15 minute walk to Tulum centre with lots of bars and restaurants on route. Right next to a big supermarket which was handy. Modern apartment and beautifully designed. Pleasant staff. Coffee machine was great, which we used a lot and other good kitchen amenities.

The apartment was mostly clean but not 100%, we did find clumps of hair in the sink and floor. We stayed for 9 nights and cleaner only came the day before we checked out. We wasn’t made aware that you had to request cleaning service, this is information that should be provided on arrival. Cleaner did not show up on day we requested. We booked an apartment with a private pool but the pictures are not accurate with furniture given. We only had one sun lounger which isn’t ideal if there are two of you. You have to pay to use the gym which is quite steep (200 pesos/£10 per day, per person), this adds up if two of you want to use the gym everyday. It becomes very expensive.

Definitely Tuk Tulum is a comfortable place for a longer stay. The room was clean, big enough and comfortable. There are some bars and restaurants not far from the hotel. The supermarket is on the other side of the street, so it was very easy to do grocery shopping. The buildings and whole the area are well maintained and it's a really nice place to stay. We rented bikes from the nearby bike rental (it's quite convenient way to move around Tulum and surroundings).

Bathroom accessories could be refilled more frequently or should be added some spare accessories for a longer stay. The same thing about taking the trash from the kitchen.

Soft bed, nice view from apartment, private pool, friendly staff and quick service when in need, big grocery store on the other side of the street, close to restaurants about 1 kilometer, jogging distance to beaches about 3-4 kilometers. All in all, I had a nice stay and would love to come back!

trucks making a lot of noice when delivering stuff to the big grocery store on the other side of the street early in the morning from about sunrise at 07.00. No need for alarm clock. And the automatic cleaning of private pool makes some noice in the apartment daytime. But listening to music in my noice cancelling headphones it didn't bother too much. Also, beware of stray dogs if you walk or jogging on the road to the Gran Cenote. Best to go there in car.

I spent weeks researching where to stay and I would 1000% book Tok Tulum again and highly recommend! The location of Tuk Tulum is fantastic - you can walk into town in 15 minutes and cycle to the beach in 25! There is a giant supermarket next door which is so handy especially when having to carry water - also some fab bars/restaurants directly opposite! The apartment itself exceeded our expectations, there's always the fear that the photos have been overly-edited but the apartment looked exactly as shown in the photos - it was equipped with everything you could possibly need and more, the beds were super comfy, the decor was gorgeous and the pool was lovely and clean! The concierge whatsapp group was fantastic, I received tonnes of information in advance of checking in and it was super helpful to know we'd be assisted instantly.

It really can't be helped but the powercut that took place across 2 days was quite frustrating - it would have been helpful if we'd been given some prior warning as the concierge/locals were aware in advance. The building work was slightly annoying (apartment quite soundproofed though) but I appreciate that EVERYWHERE in Tulum has building work! I would also say that if you want to rent bikes I would rent from iBike just over the road (cheaper, better and far more comfortable) as the bikes at tuk have horribly uncomfortable seats and only back pedal breaks!

The apartment with private pool was absolutely stunning, great sized rooms, well equipped kitchen, balcony and pool both great with nice jungle views. Everything was decorated well and very clean, the bed was very comfortable too. We also had access to the rooftop pool area which was well maintained and enjoyed some evening sunshine up there. Great location for the supermarket which we used a lot and easy access to town for food/ activities.

Stayed for 4 nights but no room cleaning so we did have to take rubbish out a couple of times and would have welcomed a brush in the room to sweep the floor.

It was really a nice comfortable room and I have no regrets, the staff were friendly and accommodating. The location is pretty good, with a grocery store right next to it and on the same road that leads to the beach. It's not too far from the tulum ruins, so nice and easy to ride the bike there, which I recommend, walking would have felt very far in the heat.

The place is still being built, so there is some construction going on, and small things that they could improve for the rooms and access... It was weird that our room looked out on a pool (located on the otherside of our balcony), but that is was not accessible unless you pay to go to the spa (250 pesos per hour). Booking.com says two pools, but you can only use one if them. The spa is nice, but be aware that the jacuzzi is not hot. They only rent bikes for 24 hours and charge 250 pesos, every where else is 150 - 200 pesos.

a) private pool was very nice b) spacious apartment - loved the space c) good location for reaching both city center and beach area d) supermarket is just a couple of steps away e) condo area is great and well established

a) list of inventory did not match the things available in the apartment b) smell in the bathroom was constantly bad c) be aware that gym is not included - i missed it myself d) dishwasher was leaking e) apartment does not have kitchen towels, simple salt and pepper or sugar. Be aware you need to take care of everything

The room was very big and nicely designed. The staff was very friendly.

The location is not this great - yes, there is a shop right next to it, but it’s quite far from the restaurants or beach. Everything seemed to be still in construction when we were there. The facilities were available but they were extra paid (gym). Also small things like shampoo and body wash and kitchen accessories were missing. Also, the roof swimming pool has a view over the supermarket.