Bed is too firm, not enough towels, no instructions for plunge pool jet

I liked the whole apartment and how nice the finished were. Out of all the wonderful amenities (hot tubs, sauna, pools, outdoor kitchen/lounge), my favorite was the nature pool outside in the backyard garden area.

Facility was beautiful. Room was very comfortable and clean. Staff was very friendly and attentive when required. Common area pools and terrace were great. Terrace especially was beautiful and as faced (mostly) south you could see both sunrise and sunset from the Terrace. Also family really loved the personal plunge pool and our room was super private though not all of them are.

Bathroom was not really separate from the room excepting a screen. There were frosted glass doors (and had a fan) but basically were still part of the larger room. See through glass between the toilet and shower. Lights were all on two switches so bathroom lights and fan and entrance lights all being on same circuit meant you basically had to keep half 1/3 of the lights on at all times. Little info provided on tuluum and surrounding area suggest making a welcome packet with at least recommended restaurants by area. Some areas (mostly the exercise room) still under construction. Need to improve trash system

Property had everything needed and the location was in a good spot in Tulum. Easy access to main roads, taxi, collectivo, restaurants and the beach.

There isn’t much regular cleaning for extended stay unless you ask and they only replaced the towels not the linens. I wish they had extra blankets or pillows and a kettle but other wise was ok. Front entrance was hard to access when it rained as the drive is really muddy and had large puddles. Was a challenge to walk to the main road after the rain.

I loved how everything is perfectly looked after in bit the apartment and the building. As a frequent traveller (47 countries and counting) I do have pretty high standards when it comes to choosing where I stay with my friends or family. There’s everything you need to cook in the apartment. The 4 pools are always empty because there is always one available, when you need to have them clean you just tell the reception, the staff was absolutely on top of every little detail. It’s close to everything you need walking distance (banks, downtown, supermarket, nice restaurants, cute cafés, easy parking outside). Liz our host was absolutely amazing. She answered all of our questions and made sure our stay was the most comfortable ever. She’s so responsive and super helpful. Thank you so much Liz for everything we will be back mainly because of you!! ❤️

Notting!

We called it our sanctuary from the noise of an overdeveloping Tulum. While the room is not large (b106) it had good wifi and a/c, a very comfortable king-sized bed, pleasant personal patio looking on to a narrow pool surrounded by lots of green, a small refrigerator and coffee maker

Like most places in tulum, no water available save for a couple of small bottles on arrival which is too bad given the total lack of recycling in the city and the incredible amount of plastics generated by 1000s of tourists daily. So we bought a large multi gallon returnable bottle that lasted the week. The glass wall separating the toilet and shower can be unsettling

room and all facilities were brand new, everything clean and modern. pools with warm water in a lot of places of the hotel, you can get rest and privacy in a lot of places. price amazing for what it offers, and specially for the most expensive place in mexico - tulum.

it was not possible to hang clothes/towels outside the room, and the room did not offer a place to dry the clothes, so it was impossible to manage beach wear. the room was modern but not very well thought - specially the bathroom since it is side by side with the toilet room with a transparent glass divinding them. so if you are using the toilet you are 100% exposed to who's waring the bath.

Excellent staff. Every person we encountered was extremely helpful and friendly and we asked for and received help often. Wonderful convenient location. Beautiful units and facilities. Our unit was very clean, with the exception of the patio cushions which receive a lot of wear from the rain.

As already disclosed, parts of the development are still under construction. The noise was not noticable at all during our stay, however, the current view may be of a construction zone from some windows. This also impacts privacy when the curtains are drawn. This was not enough of a drawback to prevent us from staying again.

Unit was comfortable and beautiful. AC worked really well too. Everything seemed brand new and the bath towels were super soft and fluffy. We were surprised to find that Netflix was available without having to log into our personal account.

Small details that were overlooked can really improve the experience. Upstairs bathroom was missing hand towels and there were no bath mats for the floor in the bathrooms, which made getting out of the shower dangerous due to the tiled floors. An in unit washer and dryer would have been nice but not really a big deal. There was no good way to get in and out of the pool. You literally had to climb in and the pool walls are at least 36” or a meter tall. I don’t know how someone older or physically challenged will be able to get in. It’s a tad outside the popular section of downtown - about 3 to 5 blocks but we didn’t mind the walk so it wasn’t a problem for us. Also the road in front of the building is not paved so drive slow.

I loved the hospitality of Jesus and his partner Tamari (probably spelt it wrong). They were always there for me when I needed anything. I rented the penthouse apartment and I had the most relaxing time. I highly recommend it for solo travels plus for families and couples.

The location to the beach was a bit far, quick with the taxi but not possible to walk (50min) very hard in the heat.