The service was beyond excellent. When we arrived we were shown to a beautiful room which, unfortunately, had no view. I commented on this to a staff member and was almost immediately met by one of the owners, Jan, who offered to move us to another room. This room was just as amazing as the previous room, but with a beautiful view of the pool and patio area. The rooms are very modern, clean and spacious. The bed was very comfortable. The hotel also offers a restaurant and bar and my wife and I enjoyed a wonderful dinner and drinks while sitting in the beautiful patio area. The hotel is also within walking distance of many of the Merida attractions. I almost forgot to mention that Jan offered us so many great suggestions on what to see and where to eat. We took his advice and came away with a wonderful Merida experience. I cannot express in words how happy we were with our stay here and would highly recommend this hotel to everyone.

We came to Merida for a concert, and can’t wait to come back! We loved the service! We loved the food! There was no need to figure out where to go to eat as the food at the hotel was amazing! We felt like we were at home! Very comfortable king sized bed & large spacious room and bathroom, with perfect little touches! Loved the retro espresso coffee maker in our room! It was terrific coffee and the little touch of the chocolate biscuits were nice. There is a small fridge in the room( which made it nice for her some leftovers & drinks that we brought.) also, there was a small safe. We loved the ambiance of the whole place! It was a beautiful stay!

Nothing-Everything was pretty much perfect!

This place is wonderful! There’s something about small boutique hotels that just can’t be beat. Jan (sp?), Rita, Mario, Chef Maria, the cleaning staff, EVERYONE here is super friendly, helpful, professional, and made me and my cousin feel at home like we were with family! The space is small, beautiful, and quiet. A perfect location to get everywhere. No matter where we went it seemed like everything was a 15-20 minute walk. The room was quite spacious and the shower was large. The water pressure could’ve been stronger, but we did have hot water! There is a safe in the room for locking up valuables as well. The wi-fi was fast and reliable as well. The restaurant is fantastic!! On the day that we were checking out we had to catch a bus at 7:30AM. Mario handled arranging our taxi to pick us up around 6:45 to take us to the ADO station. He made us sandwiches and snacks to take with us the next morning. We were expecting to just leave the next morning and drop the key behind the counter since it would be so early and the staff is not usually there that early. To my surprise, Rita appeared around 6:30AM to greet us, and offer us coffee and ensure we got safely into our taxi. We thought that was so sweet! I will stay here any time I am in Merida.

There was nothing to not like!

We loved this hotel and stayed longer than we originally planned. The owners have a very good attentions to details, everything is modern and renovated, clean and taken care after. It’s not only beautiful but also well located in a quiet area 10-15 minutes walking to the city center. We received tips tailored to our taste for the rest of our vacation and I can tell you those were great! We loved the food in the restaurant, and even took a cooking class with them that we enjoyed a lot. Would always stay here again!

Everything was perfect

Mario, Rita, and Rodrigo went out of their way to make this a wonderful stay. They arranged a delightful tour of Uxmál and helped me navigate Mérida. The location is great, rooms are very comfortable, restaurant and bar are convenient. I would have taken a cooking class if I’d had more time. They even helped me with COVID testing before my flight home.

I have only nice things to say about Mérida Santiago Hotel.

The owners and staff are very friendly, and gave us a warm welcome. They recommended many things to visit in and around Mérida. We also did the mezcal y tequila tasting, which was given by their great chef Jamil. The breakfast is excellent, the rooms are comfortable, and we loved all (colorful) details in the restaurant, pool area and rooms. We would definitely recommend this hotel!

Nothing.

Everything was wonderful ! Lot of comfort in the room, great swimming pool, beautiful place and absolutely delicious food at the restaurant. We had a wonderful stay at Merida Santiago boutique hotel, we enjoyed everything in the least detail, the room is so comfy, we slept like babies, the bathroom is so big, the decoration is of very good taste. We can but recommend it. Our daughter just did not want to leave, and so didn't we 😁 The staff is truly a pearl, so kind and thoughtul. Again, huge thanks to all of them 🙏

Great location, a block from Santiago square and about 6 blocks from the main city center. Very clean, my room was big and comfy and well appointed. It’s very safe. The food and drinks at this hotel were WONDERFUL. The entire staff and owners are friendly and knowledgeable about the area and the city. They’ll connect you with a fabulous driver (Ruben) if you need a ride anywhere. There’s a hammock in the room and I used it every day. I went to some local places recommended by the owners (Dzalbay Cantina and Alcon). They offer cooking classes and you walk over to the Santiago market and get the food while learning a ton. Highly recommend if you have even slight interest in food/cooking. Would definitely stay here again.

exceptionally friendly staff, parking right in front, pet friendly, large room with spa bath and fridge, good air conditioning and hot water

very uncomfortable bed, long walk to downtown and restaurants

Besides being such a stunning, clean, modern and pleasing space, the most wonderful thing is the the fantastic atmosphere created y the owners and their staff. They couldn’t do enough for us. There is no price for service like this/ it makes or breaks one’s impressions. We did a cooking class which was fabulous. The breakfasts are also incredible.