Great location and very clean rooms, but the highlight was the exceptional service - they really went above and beyond to make our stay enjoyable.

Love the location. Close to everything we needed. Rooms are always clean and bog enough for our stay. Reception is lovely and open, very friendly staff. Bathrooms are spacious with good water pressure in the shower. It's a nice touch to have toiletries provided. And USB charges in most wall sockets.

Only gripe we have is the air con unit in each room we stay. It's very loud regardless of what setting or mode you have it on. It was quite muggy when we stayed and wanted to have some cool air on is while we slept but the unit was too loud for that to happen.

Good location for accessing the ferries to the islands in the Hauraki Gulf. Plenty of cafés about and places to eat in the evening. A self-service laundromat virtually next door. Lovely and quiet (our room was at the back of the hotel on the first floor) and a very comfortable bed.

The pillows for the bed were too plump and I got a kink in my neck. The hotel supplied 4 pillows (2 per side) but they were all equally plump - it would have been nice to have had a choice (1 plump and 1 not so much). The room was rather dark because their was another building close to it (but there were no windows in the other building that looked into our room)

I liked the room so nice and the view omg, to die for in the studio executive suit. Find it annoying that I had to go through two doors to get into my suit, the bed was good loved everything, having utensils and plates were so good.

The parking I think it’s weird to have parking like 10 Minutes away and not have your own parking but obviously not a biggie. Also I lost a wallet in my room after housekeeping being in there and when I went to tell staff they said they didn’t find anything but I clearly left it there so that’s a bit odd to me. The TV was hard to figure out had to ask a friend who’s been there before and controlling it was hard from bed had to press down hard

Everything was great! The staff was very help-full and informative from check-in to check-out. Our room was large & super-clean with a fantastic shower and super-comfy bed & bedding. The blackout blinds were terrific and the selection of tea and coffee in the room was great. The fresh milk given to us at check-in was a great touch. We had dinner in the restaurant in the evening and were very satisfied with the service, drinks, food and the price! This was a total hit and a much needed break before our very long journey back to the uk. We were totally rested in the morning.

It's so petty, but possibly a couple of more sachets of proper coffee in the room would've made it even better. We had plenty of choice of everything else, various teas, hot chocolate and de-caff coffee, but only 2 proper normal coffees. I am a coffee drinker and I am sure if I had asked they would've send more coffee to us, I just didn't want to trouble the reception with such a small request.

The room was very modern and nicely laid out. The bed was extremely comfortable! It was a good distance from the marina, where we caught multiple ferries. The staff were very nice and held our bags for us once we checked out.

The bin in the bathroom hadn’t been emptied from the people before us (luckily just a little bit of rubbish). The bathroom is so big and beautiful so I question why the decision was made to put the towel racks above the toilet!? It seems so unhygienic to dry your towels over the toilet- we put ours on the back of the door. Some more information about the local area would have been appreciated as we found trying to find out about the public transport system very challenging (we did stay on the long weekend so I think this added to the challenge).

I had a fantastic stay at this hotel! The room was very spacious, which made my stay extremely comfortable. I also appreciated the amenities provided – the room had a microwave, refrigerator, and coffee maker, which were very convenient. The bathroom was large, featuring a spacious shower cabin, which added to the overall comfort. Another huge advantage was the location. The hotel is very close to the city center, yet the area is quiet, making it a perfect place to relax after a long day. Overall, I highly recommend this hotel for its comfort, great amenities, and excellent location!

Imagine is not a hotel in the traditional sense. It basically offers a complete bedroom bathroom package, a lobby to check in and elevators to get to the room. It must be said that the location is excellent and for anybody visiting there are ample restaurants et cetera to use nearby, being close to the upscale ferry terminal area. The strength of this property is location and cost, also the facilities it doesn't provide (provided by a traditional hotel) can easily be obtained locally if needed. The quality of the bedroom whilst minimalistic is totally sufficient helped by the fact it is spacious. The same can be said for the bathroom with excellent shower et cetera - in addition the Wi-Fi was really good.

It is what it is, a good bedroom well located at a very reasonable price.

The room decor was just right, and the bed was very comfy to sleep in. All of the facilities provided were spot on - just enough for our needs and convenience. The studio was spotlessly clean, and I liked that dishwashing liquid and a fresh tea-towel was provided. The location is ideal, and the cafè over the road was not only very handy but good! We appreciated the extra supply of milk in the fridge (not as frugal as most hotels 😋). Every member of the staff was courteous, friendly and most helpful. Nothing was too much trouble, and they were all charming. Congratulations to your team!

Not applicable.

The hotel staff were very friendly. The room was very clean and well-maintained. The bathroom and toilet were excellent.

I only realized after entering the room that it had no windows. Of course, it was equipped with air conditioning, but for those who rely heavily on fresh air, this might not be ideal. Parking was quite inconvenient—the designated parking was at a Wilson parking lot across the street behind the building, costing NZD 30 per day. However, the hotel does not have reserved spaces for guests. I wouldn’t recommend staying here if you’re driving. During my stay, there was a concert one day, and the Wilson parking lot was completely full, leaving us unable to park our car.