Room was very clean on arrival, and we were so impressed with what looked to be an upgrade from a 1 bedroom to 2 bedroom room - kids were so pleased to have their own room and we honestly had the best sleep in those beds, very comfy! The room itself we could tell was nice and clean.

This is definately not a complaint, we could have just done with more toilet paper and washing powder/laundry liquid. Not a deal-breaker for us as we just brought some, but would have been good to have more stash in the room rather than having to buy or call down to reception for more.

Very nice suite in the top floor, beautiful views, nice decoration and a lot of space for 5 persons. Relatively quiet place on weekdays, just some noise from the traffic.

There was only very light breakfast available in the downstairs cafe. Not a problem if you are on holiday and have time, Rude Boy Deli and eatery is just one block away and has excellent breakfast options and you can also prepare own breakfast in the room. What I especially did not like was parking: You need to know that parking places are in the 2nd and 3rd floor of a very congested parking hall and can park only to the green marked places, then go down with rental car offices elevator and pay at the hotel. The hotel could also give some instructions about this, as there is no dedicated and marked parking area for the hotel (or there is, but it is reserved for long termi customers only).

Very spacious.

1. It appears staff in general was not that well-trained, eg despite I stated clearly my date and approximate time of arrival from the airport, on my asking about airport shuttle to the property, I was given unhelpful answers - eventually I cancelled the stay from the airport, and changed to another night when I didn’t need to travel from the airport to the hotel. 2. There isn’t a restroom at the hotel lobby - had to go to the one in the car park instead. 3. We were greeted by a cockroach when we just entered our room - a first in NZ. 4. Parking arrangements can be improved.

Room was very nice, large, all facilities as expected. Balcony overlooking Victoria Park. Walking distance to Auckland City - just!

Parking is advertised but difficult to locate. Got the right place by accident. Do not believe the breakfast included - it is in the chiller at reception!

The central location, staff efficiency and friendliness were all excellent. Plus the room was huge and well equiped with great views of the city and surrounds. Fantastic that such an above average property was pet friendly and you would never know as they charge plenty to deep clean after any pets. There was an issue with another room starting a noisy party, but the front hotel team shut it down quickly and professionally. Highly recommend. Check in is a small cafe :) great meeting place and dual role of hotel team and facilities.

Such a great property re views and room size, but both room and 9th floor lobby could do with some colour like artwork or posters

Location was great, the suite was beautiful and well-appointed, and we appreciated that we were able to store our luggage upon arrival since our room was not ready.

Communication with the hotel through Booking.com was terrible. Questions were not answered in a timely or helpful fashion, and I almost cancelled the reservation as a result, as it was the worst experience I have had in this regard with a hotel on this website in the 15 years that I've used the website. In the end, I'm glad I didn't, but only because the accommodation, itself, ended up being excellent. Also, while the day shift clerk was mostly helpful, the evening shift clerk was largely unhelpful. In addition, when I checked out, there was no record of my having paid for the room. It's a good thing I kept the receipt....

Love, love, love this hotel filled with apartment suites. Thank you to Shanice, Jes and Bipin who made our stay just perfect. We didn't want to leave!! Booked a two bedroom apartment suite for the last two nights of a long holiday to Australia and New Zealand. Loved the comfy corner apartment suite. Amazing views with floor to ceiling windows in the master, living room, kitchen and dining room which opened onto a huge ninth floor balcony with an outdoor dining room and a couple of extra chairs for lounging. Kitchen was fully stocked. Electric kettle for making tea. Nespresso machine for making coffee. Water dispenser in the full sized fridge. Even had a washer and dryer in the bathroom. So nice to sit outside with a breakfast buffet brought up from the downstairs cafe. They provided bags to be filled with generous servings of croissants, toast, yogurt, cheese, jams, peanut butter, fresh fruits, pastries, and sliced meats (for those interested). Fresh juices, milk, lattes, cappuccinos and hot chocolate were also available. The granola was so good mixed with the yogurt. The Lamington cake was soooo good. Butter cake sliced into squares is rolled into dessicated coconut. It is a popular treat in New Zealand and Australia. So addictive. Even the little birds flew up to enjoy any tasty crumbs that fell on the balcony floor. Location, location, location. Nice to be close to the heart of the city with a quiet location next to Victoria Park. 10-15 minute walk to the Central Business District, museums and the Sky Tower. Seemed to be an $8-10 Uber ride almost anywhere that we needed to go if it was raining. (Note: one mean Uber driver refused to take my dad due to his rollator-I think that was the only mean person we met on our trip to New Zealand.) Victoria Park was a walk and just across the street. Crossing lanes right next to the hotel at the corner. A nice way to unwind after a busy day exploring Auckland. Would highly recommend this hotel for families.

We didn't want to leave!!

Good view from the balcony to the sky tower, walking distance to CBD. Big supermarket nearby. Not all staff were kind. Guess it was a long day for that staff and he wasn‘t in his best mood when we had some issues to solve.

Generally in New Zealand, that there is a surcharge of 3% if you pay by an overseas credit or debit card. This is a ripp off as one doesn‘t have the choice to pay by cash because it‘s not accepted.

Very central stay, opposite a lovely park. Lovely views of park and city depending on your room selection. We stayed in one Bed Appartment with City Views. Very clean, all amenities, very large apartments. Nice cafes and restaurants located beside these apartments "The Coffee Shop" for breakfast in particular the best we had on our recent trip to both North and South Islands. Parking available on site for a fee, or if you have hired a car for collection in the downtown location, these Apartments are located right next door to most care rental companies, Avis car rentals etc...

Nothing, we were happy with everything!

Very spacious 3-bedroom suite, stylish furniture. Great view of Sky Tower from balcony and one of the bedrooms.

For this level of pricing, I still needed to pay 3% credit card surcharge which was very disappointing. Room cleaning is not daily unless requested and is done very late in the afternoon .