The hotel's reception staff were outstanding; Paul is a Esplanade's secret hospitality weapon and Zak Brown helped me through a tricky situation with my wife at home who suffers from Vascular Dementia. Thank you both.

The hotel is not the Ritz and arguably not de luxe but they make up for it witth attentive and responsive staff and of couirse a price which is very, very competitive.

From the minute we entered the property Sarah and her team was very attentive nothing too much trouble. The hotel allows dogs. I was let down by Three Sisters Cottage at the last minute and was panicking where I was going to go at such short notice. Sarah stepped in to help us out with 2 disabled pensioners and a dog. We also had our takeout which Sarah stepped in yet again with Warmed plates and cuttlery. I can not praise this hotel enough

Nothing

The staff were fantastic, so friendly and helpful. The breakfast was great and the rooms were nice.

Unfortunately they were still refurbishing the hotel so there were bits of work still been done and the staff apologised for any dust which was understandable but there wasn’t much anyway. The room was hot and the lift wasn’t working. Would still go back.

Lovely comfortable room. Bed extremely comfortable Staff go the extra mile. Nothing too much trouble. Locality good. Lovely young man carried my case. Bar lady extremely helpful and friendly. As is the reception staff.

Stairs could have been vacuumed. Bathroom floor could have been swept. Bits all over it. No tidying of bedroom or bathroom since check in and check out..

Friendlies of the reception staff when arrived changed our room as lift was out of order so needed a ground floor room, the room was recently refurbished so was immaculate new bed ,carpet and lovely walk in shower

When going in bathroom the door was a bit tight to enter and exit had to go in the shower then open the door to exit

The room was lovely, the food excellant, special mention to the staff who were friendly, polite and went above and beyond to make our stay so comfortable and enjoyable from the receptionist Sarah to the chef, barman Sarah's son, waiter, maintenance and management !!

Nothing to dislike

Staff was very friendly helped with my luggage as the lifts were out of order, as I was checking out the lady said I'm still welcome to use the facilities if I need to make a bottle or anything for my son. Rooms was nice and big and clean would definitely recommend and be stopping again in the future.

Perfect location clean rooms sea view and a nice large shower staff were friendly and helpful

Check in could have gone a bit smoother as there was a breakdown in communication between night staff and management

If there was something wrong in the room it would be sorted really quick. The breakfast was lovely and hot nothing wrong with breakfast. Also the staff were fab. Polite and very friendly.

Good location and great value for money. Staff were very helpful and friendly, able to accommodate additional requests. The bed was extremely comfortable with good pillows!

Our bathroom could have been a little bigger but still good value for money.