We had the most incredible time. Our kids were absolutely thrilled with the playground and the soothing thermal pools. The atmosphere felt so safe and immaculately clean, which made it even more enjoyable for our family. While the BBQ at the top of the park needed a bit of attention, we were grateful for the alternative options scattered throughout the park. I've already been gushing about our experience to friends and family, urging them to visit. We're already planning our next trip back because it left such a lasting impression on us. Can't wait to create more beautiful memories there!

Cabins were comfortable, however if you were to fill every bed it would get crowded fast. Shower pressure was really good! Didn’t have to wait in line for the bathroom facilities. Hot pools and pool were excellent!

The cabins don’t have water which we knew at booking but would have been very convenient. In the showers there were no shower curtains, and with the excellent water pressure I found my things to get wet. So best to have a little fry bag if they don’t adjust this. Also a little lamp in the cabins would be a great touch!

The beds were comfortable and nice clean sheets and comfortable pillows. The little thermal pools were great for a relax, and the larger pool also great for the kids. The cabins were nice and in the larger one, kitchen well appointed with nice toaster.

Not the fault of the venue but a siren went off at 1.30am in the morning of some nearby building and went on for nearly an hour, and instructions were to evacuate the building from the nearest exit. No one took much notice as there didn't seem to be any fire.

We had a wonderful and comfortable stay, highly recommend! The perfect location, close to everything we wanted to do in Rotorua. Even though it was near a main road it was very quiet and peaceful. The staff were very accommodating and communicative throughout, so check in and check out was very easy. We stayed in a lovely cabin with a kitchenette and fridge which was perfect for our needs. The shared bathroom facilities were clean and well lit.

Only drawback was the short walk to the bathroom facilities, which was a bit inconvenient during the night. Other than this, nothing could have been improved and we had a great stay.

We loved the privacy and homely feel to the rooms and the welcoming environment of the whole camp. My youngest especially loved the pools and miss teen loved the hot spa pools. I loved the fact it was in very close proximity to everything I had planned for us and what wasn’t close, was easily navigated to. Overall, we were happy with the accommodations except for one thing.

Unfortunately it felt like the floors hadn’t been mopped and the bathroom was damp and had what appeared to be mildew in places. The heater clicked off once it hit its desired temp, but didn’t click back on like I believe was specified. So it got very cold in the early hours of the morning. All of the above, I can deal with for a night. The thing that would have me second guessing a rebook, was the fact the beds were hard as rocks. Miss teen and I didn’t get much sleep and what little sleep I did get was very light and broken.

The dorm was nice and big with cooking facilities We got lucky and only had 1 other dorm roomie for 2 of the nights and had it all to ourselves for the last 2 nights The free hot pools were fantastic and lovely they had 3 pretty big hot pools and 1 huge family sized hot pool and also a big very deep swimming pool all very nice. The toilets were nice and clean and the showers were lovely great temperature and amazing water pressure. Would definitely stay again

It's a little bit out of town a 30 minute walk from the main town but there is a bus that takes you directly to the centre every 30 minutes. The dorms were a little more expensive than I usually pay for a dorm room The beds did give you a little backache have definitely had better but had much much worse Other than that the place was perfect

The ‘hut’ / basic lodge was comfortable with suitability for 5 people but spacious for only 2 of us. It was easy to find, central to where we wanted to go - the Māori village - and the hot pools were a bonus. The kitchens had lots of room, also showers were hot and good strength, and even games room with play park and giant chess set! The facilities were open til 10 which was handy. (The lake was a ten minute drive away. ) A friendly staff member welcomed us! Great place to stay at a good price.

Water main work meant water was off one day we were there but was obviously essential.

Great communication as i was arriving a little later. Someone else was in my room (unknowen) so it was quickly rectified and i was moved. Awesome ladies in the office. Showers were AMAZING but need a curtain or small shelf so belongings don't get wet. Bed was a little hard but a duvet under you and boy it was a great nights sleep... i was anxious of a light sleep with noise, new bed, and someone else in the room but it was all perfect!

Showers need a curtain or wee shelf.. or both as the pressure is sooo good but it sprays so your belongings are wet on the floor

The pool, spas and games room were the highlight for my family. We had a big group of us stay there for our Dads 70th celebration and unfortunately when we arrived in rotorua it was raining pretty much our whole stay so some activities we had planned didnt go ahead. Having the pool, spas and games room made it worthwhile and the kids really enjoyed their stay there. The staff were very friendly and helped with all our questions. The location was great and not too far away from all the restaurants, activities, supermarkets and storefronts. The laundry room was also a bonus as we could wash and dry our clothes for a small amount of money. the communal toilets and showers were always clean. We didnt notice the time and were in the spa pool after 10pm and the security team there were very friendly while waiting for me to get all my kids together to leave. The room we booked at the time was the only one available for our family of 6, there was a ample space for us to move freely in our room with a tv my kids could watch movies on while we rested and got ready for bed. The room had a mini fridge, coffee & tea facilities and cutlery/cookware we could use in the communal kitchen area. On our final day we made use of their bbq and ate in the communal eating hall/area. We had other family members stay in other rooms so it wasn't far to walk from room to room to visit

They included 1gb of free wifi data (per day) for every room but when checking in, we were told that the wifi didnt reach our room even though our room was very close to the reception area. Luckily we purchased extra data with our vodafone plan and was able to hotspot to the tv from our phones.

I have stayed here many times previously since I was 10 years old I’m now 42. The grounds look amazing, lovely planting and facilities have definitely improved. Hot pools are well maintained.

Our shared shower block (female shower) sink hole was blocked with leaves and debris so showering was not that pleasant. Tray kept filling with water and floating debris from the drain. The cabins were tidy but require vacuuming under the beds. This had obviously not been done for sometime in our cabin.