Very clean and staff were very helpful. Rooms were perfect for what we needed

Lack of evening meal facilities although lovely restaurant next door meant this was not a massive issue

The overall stay was great. The breakfasts were amazing, the services as cleaning on top. The bedroom was comfortable and the beds were amazing with TV for shared device to connect to Netflix, Spotify, etc.. Location of the hotel is one of the best locations possible bus stops in 100 metres from the hotel (bus to the rest of the city, bus from/to the airport) and with great location for most of the guide trips that I took (5 minutes by walk).

I would appreciate some basic cutlery in the rooms. As my stay was with breakfast only, I was buying some food in nearby shop (1 minute from hotel), however when I returned, I realized there are no forks, knives, spoons. Which meant additional expenses to buy some one-time use cutlery in the shop. The rooms had cups for coffee/tea and wine glasses.

Really nice hotel, so glad we chose this hotel brand! We had a great room on the 9th floor overlooking the city and fjord. Clean, comfortable and good hot showers! Breakfast was excellent with lots of choice and we loved the lounge for free tea, coffee and sparkling water and a game of shuffleboard during downtime! They have a locked basement area to store luggage after check out and they allowed us to hang out in the lounge while we waited for a late ferry which was very kind! The attached Ego restaurant is reasonable value and quality for Tromso and offers 10% off for hotel guests.

Rooms could be a little bit hot, and beds very soft

Thon Polar is in an excellent location. Very close to all the shops, restaurants, bus stops ect.. The staff is very friendly and full of information and offered me the biggest room they could that did not change my booking. The shuffle board in the hotel lobby was a nice plus to our visit. The beds are extremely comfortable and the room was lager than I thought it would be. Be carful with the turning off the electricity card on the wall as it turns off the fridge too. The breakfast is top notch! Everything you could want is there plus some. I love the fresh baked breads.

There were two pillars in the middle of our room, one next to the bed that made getting off the bed on that side a little difficult. The shower is very small. and the key card turns off the refrigerator.

Our room was small, with a large window which lookout onto a roof area, and further back the walls other buildings, so natural lighting flowed into the room. A small fridge, electric kettle for tea making. Bathroom was compact, though with a comfortable layout. Quarter circle curved style shower recess, excellent flow of hot water and a sensible shower rose with good coverage. Bright well-lit bathroom, ample supply of thick towels. Our stay should have been two nights however in our previous destination our Hurtigruten vessel did not pick up passengers due to bad weather, so one night only in Hotel Polar. At night our room 258 had noises coming from the floor area above, as if someone was doing light maintenance, disturbing, on and off as it was after midnight and between 3and 4 am. Breakfast as with all Thon hotels we used was excellent.

The location of the hotel was perfect, everything was 5 minutes away. The bed was very comfortable and the blanket was light and warm. The breakfast was beyond imagination, everything was made from quality food and there was a lot of variety of food so everyone could find something to eat.

The only thing we didn't like was the heating. Only a small electric radiator was in the room that would turn off automatically during the night so the room cooled down for the morning.

The breakfast was excellent - fresh, tasty food (though some of the cooked foods weren't as warm as they could've been, but they were still good) with lots of options, and there was always plenty of everything no matter what time we had breakfast. Good coffee too. The room was comfortable - we booked the one with a separate sitting area which was definitely needed. Everything was clean, tidy and comfortable. Good shower with strong water pressure. The staff were also very friendly and helpful, going out of their way to help us (we needed an ice pack for a wrist injury after a slip on some black ice and they were very helpful and considerate). Also super easy to order taxis, and the location was good - only a 5-10 min walk max from the meeting points for the various excursions we did and was right by the main street. Check in and out was super easy and straight forward.

There needs to be more storage space in the rooms - given that we had all of our winter gear, there was limited space to put anything, and little shelf space especially in the bathroom. Our room faced the internal courtyard so was quiet enough (an option we were given at check in) but a street-facing room may have been a little noisier. It's not exactly cheap, but that seems indicative of everything in Norway rather than specifically this hotel. Also the Chromecast was a little temperamental, but that's a pretty small issue.

Staff were excellent - friendly and helpful. Enjoyed the breakfast - great choice and variety. Bed and linen were very comfortable. Location was very good.

Window was sealed so no option for fresh air. Noise during the night was very disturbing - it sounded like deliveries were being made or furniture was being moved around. I would consider staying in this hotel again for the reasons above but definitely not in the same room again!

This is the place to stay! We stayed in 2 hotels during our visit in tromso and this was our favorite. The breakfast is phenomenal! Lots of choices, bacon, eggs, omelets, breads, crepes, smoothies, yogurt, fruit... just great. Staff was friendly and helpful and left us a fruit tray for our honeymoon. Rooms are like the others we've seen here, smaller but enough room for us. Heated floors in the bathroom were nice. There's a fridge and everything is right there in town! Perfect location. They also have a restaurant connected that's convenient and good food.

all the staff was really kind, room was comfortable, good shower, nice lounge and good gym. The location is very good, right in the city center, near the main street, close to the tour meeting points. The breakfast was surprisingly good, with local food and options for all tastes. The photos and description are realistic.

we booked a room for 2 single beds. Although the room had the 2 single beds, the room was designed for a double bed: we could no simply rearrange the beds apart because of the fixed bedside tables.