The location was just perfect, just on the side the is the most famous tower, which has an elevator to go up and see the great views, 100% accessible. Also the rest of the city centre is really close. The room was perfect, windows well isolated and with proper blinds, the mattress really confortable, all very clean, and everything you needed in the private bathroom, including hair dryer. There were stairs to my room but they have rooms with no stairs, and there is an elevator that can also be used to go to the floor where they serve their great generous breakfast included in every booking, the lady serving you the food is really nice! At the main entrance, there is also a totally accesible gate at the left when looking at the building.

I only missed a socket near the bed to charge my phone at night. Maybe that can be easily solved with a plug extension?

This is an excellent 3 star hotel. The decor and architecture of the public spaces is wonderful creating lovely areas to sit in. The staff were all friendly and helpful. Location is absolutely in the centre. The bathroom reflects this and the age of the hotel. The room was much larger than many, if a little dated. Key thing was the bed was comfortable. The breakfast (included in the room price) was generous.

The bathroom products in tear open sachets, didn't tear easily. Personally not keen on over bath showers

Hotel Santos is an older, family-run hotel with a quirky layout - parts of the town's old medieval wall runs through the centre of the building. The location is great, easy walking distance to sites in town. The room was clean and comfortable, if a bit dated - but that added character. The staff were extremely helpful, pointing us in the direction of restaurants and places to buy wine.

There wasn't anything to not like - no complaints. We found a parking spot directly outside the hotel, but with only on-street parking, that might sometimes be an issue.

Beautiful hotel. Built against a city wall. It has character.

The hotel offers "parking". This means you have the opportunity to park on the street in the middle of a busy city. Check in was difficult because we do not speak Portuguese. We tried to pay at check-in and the receptionist (man in 60s) said "no". We assumed this meant the hotel had decided to accept payment through booking.com. In the morning, there was no receptionist. Later, we received a message from booking.com that we had failed to pay. We called the hotel to arrange payment and they hung up on us (twice!). It all worked out, but was it was not as smooth as it could have been.

Management and staff are very welcoming, accommodating and friendly. Cleanliness is fantastic. Breakfast is very good. Location is great

The hotel building is a bit dated with much-needed up grading particularly when it comes to the electrical system for one short circuit in a single room rendered the entire floor we were in without electricity in the bathroom during the night. Privacy is also another issue. The bedroom walls are very thin. One can easily hear neighboring phone conversations, for example.

I enjoyed warm hospitality, room was spacious and super clean, and the location is just perfect (in the heart of Guarda historical center)

The lack of options during breakfast. Personally I like to drink fresh and real orange juice and eating scrambled eggs, but none of these options were available. You are just given a few things to eat, and there is no big variety

Kind staff, very central location

Would have liked non-instant coffee or a kettle in the room. But these are small things. The staff are hard working locals.providing a clean and safe experience. Room is roomy, interior of hotel has nice places to sit which can be important during winter or spring storms. I would have liked better curtains to shut out the lights at night.

This family run hotel seemed rather "quirky" at first but architecturally it was a master piece. To convert a building into this splendid hotel was obviously quite a feat. The quality and the quantity of the breakfast was vast and served by the lady owner, who just wanted you to have more and more.

Room was rather small and the double bed was small. There were no tea/coffee making facilities in the room.

A quirky hotel with split level communal areas that intertwine a ruined stone building. Great location in the historic town. Our room was very basic and slightly jaded, but that seemed to add to the overall ambiance. Despite being on the first floor we had a superb view of the sunrise across the surrounding countryside. We found it easy to park for free in the street just below the hotel.

Hard to believe that this gem is located down a narrow alley. When you enter, you feel the historic connection of the past. The front desk staff were very helpful. The breakfast was one of the best so far on our trip through Portugal.

The peeling paint on the walls should be taken care of.