Staff - Lynkon was amazing what superb customer service - helped us with our luggage - gave us instructions on where to park our car - recommendation for restaurants The location was superb. Hotel had a lot of character. Easy to get to Ayemonte in Spain by ferry took about 10 mins - reminder shops close 12-3 some restaurants open suggest go in the morning or afternoon The breakfast was good - Plenty of choice Beds were comfortable Lovely pool area - roof top pool and one lower level open air Lots of relaxing seating to chill and read Locket patio off room with some seating but you can hear everything from other apartments

The bathrooms- not PRIVATE open bath in middle of room, no privacy - toilet does not have a fully closed door and the shower door is totally see thru

Excellent location in main square, close to river and jetty for ferry across to Spain. Plenty of nice restaurants nearby, as well as a good supermarket. Very pleasant and attentive staff, including the excellent very smiley chef who cooked us personal omelettes at breakfast. Very good breakfast, with Espresso machine. Huge 6ft bed, large bathroom, good views over the square. Nice little swimming pool downstairs, roof terrace upstairs with great views. If you`re wanting to sunbathe/swim, make sure you take the "Noddy" train to the lovely San Antonio beach.

Generally the hotel was of a very high standard, with great staff in an excellent location. Just a few negative: The fridge in the room was below par - very small, very lightweight and barely worked. It could not keep even a small bottle of water nice and cold. No kettle. The breakfast room is nice but has insufficient tables if the weather is not suitable for people to sit outside.

The location and standard of finish and cleanliness were excellent. Our room was really lovely, the bed very comfortable and the bathroom had a spacious shower. We loved having the small balcony that caught the morning sun that we could sit out on and we really loved that we could also step out from our room onto a roof terrace with sun beds/umbrella, it was brilliant.The extra luxurious touches of a small bottle of port and chocolate were really appreciated along with the water and small fridge. All staff were friendly and helpful, especially those working in the restaurant at breakfast.

There wasn't anything we didn't like.

Really lovely and helpful staff, can't rate them too highly! Also excellent breakfast and very good overall facilities and services. Very pleasant location in centre of town and near harbour (we didn't go to the beach). Some lovely shops nearby, especially pottery and linen. Easily accessible from motorway.

No complaints about the hotel. But if you are looking for an authentic Portugese experience, this town, like many others on the coast, is very anglicised. Sadly the cafes and restuarants now give you chips, when once you would have varities of potatoes and/or rice, and meals are often plated like English meals.

Staff very helpful, nice atmosphere

Nothing really, everything was v good, had character and will return

Beautiful building in the centre of Vila Real Santo Antonio square. Very modern and clean with lots of great facilities. Breakfast was amazing! The breakfast chef was very friendly and attentive. Very clean and tidy, attentive and friendly service from all the staff.

Cleaning / hotel staff were quite noisy in the morning around the pool in the court yard, which put us off sitting on our balcony or sitting by the pool. No information about WiFi in the room, had to find it at reception. Reception area is merged with the bar area, not much room for checking in / out with the area getting crowded easily.

It was the second time we have stayed there, and like the first time, the hotel and staff are faultless. The rooms are of a good size, with enormous comfortable beds, cleaned daily with fresh towels, pool towels are also provided. The buffet breakfast is perfect, with an excellent selection of hot and cold food, fresh fruit, breads and pastries, coffee and fresh juice. There was a fruit and walnut bread that is to die for. There are two pools, one on the ground floor and a smaller one on the roof terrace, both clean and well maintained. The young staff are exceptional, friendly and very helpful. You can tell that they enjoy their work, nothing is too much trouble for them. We will certainly return.

Nothing, it is faultless.

The location facing the main plaza was fantastic, and only 2 blocks to the river walkway. We had one of their Supreme rooms, which was lovely, with access to a very large balcony with lounge chairs and a bistro set (only shared with one other room, each room had own patio sets). The walk-in shower was huge! Comfy bed, a room safe, and tiny cute fridge. The property has many varied places to sit, both indoors and out. Two pools we didn’t use because of weather. The hotel and restaurant staff were super friendly and helpful, and the included breakfast was great!

It was excellent overall! The only down side we thought was that the pizzas were a little pricey, though very tasty.

We were upgraded to a better room which was spacious and very comfortable. The location is on the main square with lots of restaurants.

When we arrived at about 4pm our room was not ready and we had to wait a further 30 minutes. We had just travelled 4 hours in the car and this was simply not acceptable. The house keeping the next day was not done in the morning and we had to ask to ensure it was done whilst we had lunch. We were asked when we wanted to breakfast yet when we came down there were no free tables and none set up outside, this was the same on the second day and even more chaotic, just not enough staff or bad management. The breakfast was excellent but the orange juice was awful why not have FRESH juice.

There was a long delay in check-in, and we were taken to a room quite different from what we have seen in the pictures. We complained, and the staff was very apologetic, offered a drink, and as it was my birthday, gave us a free upgrade to an exceptional junior suite. All the staff was outstanding,and Vanessa was particularly kind, friendly, and helpful. Breakfast was great with eggs, bacon, and homemade cakes. The beds were big and super comfy.

The pool could get an upgrade. Organization skills could be improved to avoid delays on check in.