We loved the food in both dining and Club Level rooms. The staff were friendly and helpful. The bed and pillows were comfortable. The location was accessible to everything we wanted to do.

Our shower had a massive leak so every time we took a shower, the bathroom flooded, and we had to use extra towels to make it safe on the tile. Then after dinner we had to ask for new towels for the next day. We also did not appreciate the hard sell of a time share or membership in their specific property. It was a hard no from both of us.

The location was great. The staff was excellent. They we very accommodating, friendly, and helpful. I would highly recommend and will stay here again.

The food was just ok. We actually ate at many local spots because of the lack luster food in the all inclusive deal. The bed was horrible my back is still hurting from the discomfort of the bed.

We have stayed at this property many times. It is very well kept and the grounds are beautiful. The pools are beautiful and the water warm. It is a half mile walk to the malecon and lots of excellent restaurants and shopping. The room was pleasant and large. Bedding was luxurious and I especially liked the two kinds of pillows, one firm the other soft. The shower in room 1522 was a bit erratic getting very hot without warning. Could be hazardous, especially for kids. The best thing about the hotel this time and in the past are the people who work there. The bellman are very helpful, the wait staff always accommodating. Everyone seems to be happy to work there. A very special thank you to Lulu Becerra at the concierge desk. She is one of the most helpful, patient, caring and kind people I have ever had the pleasure to meet. I had a medical emergency during our stay. Lulu stayed with me until an ambulance took me to the hospital. And when she was done her shift she came to the hospital to see how I was doing. The Sheraton has an angel working for them. I also want to thank Dr Cesia Santana, the house Dr. She was excellent, very professional and caring.

The food this year was not as good as in the past. Some dishes were very good others not so much. We didn’t care for the meats. The few meat dishes we had were fatty and had a lot of gristle. Fish however was good.

I love that the staff was super friendly and helpful! The bartenders know how to make any drinks you can ask for, that was really impressive! I love that our room was clean, and the service was beyond my expectations. I also love that they serve "Mexican" food and not American breakfast like other resorts in Nuevo Vallarta does. I would definitely come back just because the staff was genuinely friendly, the service impeccable and the location is great! If you get a bartender with the name Alexis at Embarcado, he is really fun and knows how to make the best espresso martini!

Great hotel. Great facilities.

Internet wifi is terrible, the mattress is extremely soft as a result you sink in the bed which is rather uncomfortable, staff look & treat you differently according to the colour of your wristband, ie- all inclusive get special attention/ treatment. Not very friendly for solo male travellers. At arrival I was seduced to a 50% discount on AI and other bunch of free stuff where it turns up to be a sales propaganda to buy 10y hotel memberships. Not cool at all when you travel to relax. Very uncomfortable situation.

This was our first time staying at the Sheraton in Puerto Vallarta. We booked three rooms for our family during the Christmas holidays, and we were very happy with our choice of property. We loved the beautiful grounds, the friendly staff, and the proximity to Old Town and the Malecon, Our rooms were very clean and nice and the beds were comfortable. Our room included the buffet breakfast, which we enjoyed in the main restaurant overlooking the ocean. We'll definitely return.

The hallways can be noisy due to the design of the building.

The location is very good. The view from the rooms are excellent. The Breakfast is excellent. The food is excellent. The staff to assist you are courteous.

They need to provide more time with the swimming pool at least until 9 pm and to add lights . The Beach need to be worked to make it suitable to swim and enjoyable. The need a Bar Restaurant & lounge attractive for young visitors. The pre-arranged shows in the night should be at no cost to the guesses of the resort. Eventually, they will expend enough to cover the cost of the event.

Staff was very friendly and helpful. I visited the concierge several times to help with a rental car, booking a massage, tips on destinations, etc. Always great service. Hotel was clean and updated.

Air conditioning in my room was not working properly for the first two nights but it was repaired and functioning the rest of my stay.

Wonderful staff. Excellent pools and pool animation. Comfortable lounge chair. Great cocktails. Manucured flowers and trees. Lots of restaurants nearby.

Food menu is sometimes repeated over different places and the quality is not as good as we expected. The best is the large restaurant la Vilata. The animation in the evening were not as good as other places. The beach is not practical for swimming and the sand is coarse. Other hotels have better beaches.

Staff was a highlight-- Cecilia at the buffet. Javier, Asuncion and Marco were amazing, as well as the hostess with braces. I loved Mexican fiesta and mariachis. The buffet was far better than the specialty restaurants, in my opinion. ALL of the staff were amazing. Spa staff of Elizabeth and Betty were wonderful as well.

We were on the first floor, which I loved, but we could hear bar patrons from down the hall all night. Not a huge deal.