It was very clean and the amenities were excellent; the rooms and pool area were beautiful and the water feature was magnificent

I thought 2 coffee machines in the breakfast dining area was far from adequate when you are paying alot of money for a 5 star hotel you shouldn't have to queue for a table or for a coffee

Beautiful hotel now and even more so back in its day! Staff were friendly, helpful and well presented. There is a gift shop selling all types of chocolate treats and savoury breads and danishes. Prices where surprisingly very reasonable. The room was spacious Tower Wing King enough for 2 adults and a child. The bed was very comfortable with the room facing the pool. The hotel also gave us a kids sofabed on request. Amenities were enough for our 4 day stay, complete with a coffee machine and plenty of teas to choose from . We travelled during Easter, my daughter was given a goodie bag at check-in & had an Easter quest to do and given a prize upon completion. There was also a nice chocolate bunny waiting for her in our room. My daughter loved the pool, splash area, the bubs club (looks small from outside but once inside it's huge) and lastly the baking class with the chef cooking some delicious treats for us. Our staycation included breakfast and we found the continental selection was perfectly laid out with lots of hot/cold drinks to choose from. There was also a separate kids area (bakery class room) where children can grab their chosen food and naughty treats. The Spa was very relaxing and professional. The gym (mixed) was great and ample equipment for all to use. We had a good time enjoying the jacuzzi, sauna & steam rooms. This area is separate male and female only areas. We will definitely stay again for our next trip back to Singapore, great location and easy access to local shopping centres, walk or $6 taxi.

The only small things we noticed were that in places it looked a little rundown. The sofabed in our Tower Wing Deluxe looked slightly sun damaged and a bit tatty. The room is in an odd shape and some furniture could be placed differently. The room decoration looks old. Pillows are extra large but really soft, even with two each it only felt like one. The jacuzzi was worn in places with fibreglass coming off. But these are my findings and won't affect your stay one bit.

Lovely, spacious room with a great outlook. The pool is lovely, both to swim in and to sit beside for dinner. We loved the Waterfall Italian restaurant. The staff were knowledgeable and very helpful and the service, meals and wines were all top class. We also enjoyed the on site gardens. The buffet breakfast is fabulous, though pricey.

Nothing - everything was great. Potential guests do need to be aware though that it is a self-contained resort some distance from the main city and there is no public transport handy.

We first stayed here nearly 30 years ago and it's still our favourite hotel in Singapore. It probably has the biggest rooms in Singapore and it definitely has the biggest pool. Rooms in the garden wing are really big, with a full size sofa and they have big balconies, which is almost unique in Singapore. The location is great: just off the end of Orchard Road so you can walk to all the big shopping malls. Breakfast is expensive but fantastic. There are Asian, Japanese, noodle, Indian and Western sections. If you don't want to pay for the breakfast there is a lovely coffee shop/bakery in the lobby. The hotel is very child-friendly, mainly because of the big pool but there are family rooms and a separate section in the restaurant for families. The gym is big and professionally-equipped. The staff are wonderful and always go the extra mile to help.

The wi fi is a bit patchy and sometimes drops out.

The swimming pool area is great. Can get food and drinks to your lounger. Stayed in valkey wing room qhich was nice and housekeeping where great each day. Good breakfast provided.

Whilst in the valley lounge for afternoon tea, canapés or drinks, especially if you sat outside, you were often ignored by staff. Numerous times, I had to go and find someone to order a drink. For the price I paid the service in this area was poor. We stayed for 9 nights. I think they expect people to stay for only a couple of nights as the canapés and afternoon tea were repeated within 3 days, which we found really poor.

Have been coming here since I was six years old and it has always been one of my favourite hotels in the world! I love the design and the lush, tropical feel. Now I have kids of my own, the "Buds" kids club and "Splash" waterpark were incredible. One of the best features of the hotel for families.

The only aspect that wasn't 100% was The Line restaurant for breakfast. The waiting time was unbelievable. It didn't feel like it was up to the standard of the Shangri-La. On the weekend we used the Rose Verandah and that was significantly better. We wished we could have had breakfast there every morning.

We had booked a city view room but got upgraded to a pool view room. It was beautiful and comfortable even with 2 adults and two children. The breakfast was well worth the extra cost with such a great selection. Splash was included for the kids, it was so much fun. There is a free shuttle which leaves hourly in the afternoon, convenient for getting to the shops or Orchard MRT station. A tropical oasis and such a refreshing holiday. Thank you so much Shangri-La. We are already thinking forward to our next trip.

We would have loved to stay longer and never got to experience Buds with the kids.

The room was very good but spoiled with the large writing bureau in the bay window, which would have been better with sofa or couple of chairs. We booked a Horizon club room, this allowed access to the club lounge which we used to relax in and it was good value for money, for breakfast we used the main restaurant on day one which was good and offered everything you could ever need, on the other days we used the club lounge for a more relaxing start to the day. We also spent a day at the pool, and this was really great, it certainly was a haven in the city. The MRT transport station is about a 20 min walk, and very easy and cheap to use. Please note Singapore is almost a cashless city, even the 7-Elevens only take card payment.

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The hotel was beautiful and our room was spacious and very comfortable. At the time of check in, we were treated exceptionally well. The lady who helped us, even treated us to pastries and tea! The staff in the front lobby was generally friendly.

The service at the restaurants, cafe and buffet was awful! The staff barely smiled, did not greet us and were somewhat rude. When we went to the buffet for breakfast at 10:30 we were told to hurry up and grab what we wanted since they were closing, although it was supposed to be open until 11. We barely got any food as they started picking things up as we were approaching the counters. When we asked the staff where the juice was, they would simply point at the area, but when we got there, there was nothing left. This is not the type of service expected at a 5 star resort! The food options were limited, especially for vegetarians. Also, there were no casual dining options. Since there was nothing walking distance from the hotel, we had to take Grab to go to other restaurants.

it is one of the oldest Shangri la in the world and the building itself is beautiful cause it is immersed in a park with a gorgeous garden. Rooms have balconies, plants and flowers are everywhere, there is a super nice pool, an aqua park for the kids and a cool indoor playground. it’s an amazing hotel. Christmas decorations were superb!

The buffet breakfast is amazing with millions of choices (western and Asian), but not a lot of fresh fruits or fresh squeezed juices. this could be surely improved as well as the service at the table. Staff was not really available and we had to clean up the table by ourself, get clean cutlery and water. air conditioning is too strong if you decide to eat indoor bring a jumper. please note the breakfast quality of food is amazing and these are minor comments.