Mr. Mohammed at check in was extremely professional and courteous and welcoming, to everyone that was checking in, myself included. A good ambassador for the hotel. Great service levels and attentiveness from most of the staff

1. The hotel needs to pay more attention to detail in the room with respect to the cleanliness. 2. A new set of irons and ironing boards I believe is in order the current ones are mostly broken and/or obsolete. 3. The service and support staff uniforms are old and need uplifting. 4. The electric kettle in the room was old and slightly soiled.

First of all, the gentleman in the counter Mr. Abdullaziz when i arrived from a long journey he was so kind and helpful mashallah & tried his best to finish the chick in within minutes may god bless him, also Mr. Abdulrahman was so kind & helpful. the hotel cleanliness the smell of my blanket all was amazing. the hotel stuff were so hospitable.

the plug in the wall is an old plz change it. the parking is a bet busy at night be careful, but thanks to the parking area that next to Panda has helped alot.

1- Staff: nice welcome , smiley, supportive and cooperative. 2- Location: I quite area and opposite to a big mosque and Alfanar mall that includes Panda Hypermarket. 3- Facility: car park with security.

1- Non-smoking room choice is not guaranteed due to poor cleaning quality. I had to visit 3 rooms at check-in time in the “non-smoking” floor to test the rooms smells. Luckily , the third room has no smoking smell like the first two rooms. The funny thing that all of these rooms classified as non-smoking already have ashtray in . 2- Poor WiFi facility: although it is free of charge but it is very very slow and gets disconnected frequently. 3- Front Desk Service: Although the staff is cooperating but having only 1 person is not enough. I had to wait long time at check-in and a long time at the check-out due to 1 Person only provide front desk services.

Location was excellent. Parking was easily available. Staff was professional and courteous. Room was clean and well kept. Excellent for short duration stay.

There was no refrigerator in the room. The staff said that refrigerators were only on the first and second floors, which apparently were quite old. Did not understand the logic though!

It was OK of a visit, we had better experiences before so we had high expectations for this time but we were put down. We liked the room service we asked for a baby bed and the room was cleaned every day and the location is perfect

The check in process took almost an hour, the fridge wasn't available in our room, the mattress wasn't comfortable enough from one side of the bed

Overall it is a good hotel from location wise as well as their facilities.Staff is cooperative and helping. Would love to stay again in my next trip.

Iternet(wifi)service is very poor. They need to improve it.

overall good stay. Very clean room and clean facility overall. Looks relatively old from outside but the room was quite decent. Check-in process was great with the front desk staff Abdul Aziz. He was very polite and helpful. I arrived a few hours before the check-in time but Abdul Aziz made an effort to check if there was a room available and after a short time not only allowed early check-in but also upgraded the room which was great. Breakfast was quite decent as well.

Wifi was a bit slow occasionally

Supervisor room for small extra was really nice. Kind service on reception. Nice, modern, clean room and super quiet.

Poor coffee machine on breakfast (instant coffee only). This kind of hotel should make coffee from beans.

The staff and the cook in the restaurant are great, food offered is good in taste and good variety of food and even the staff at the reception are very professional, polite and friendly

Nothing was there that I disliked

Overall experience was very good, we were very comfortable with our stay. The place very near to everything in alkhobar which is the best thing about this property. It has a indoor pool which my kids loved

pool has a scheduling for men and women to use.