Everything in this hotel was outstanding! The room, location, parking, facilities and staff were great. There is indoor and outdoor playground. Overall very very clean and fulfill your needs and even more! The air condition was cold so it is wise to set the temperature at 26*C. The price is a little high and I hope they review the prices so I can book in this hotel whenever I come to Alkhobar.

The only issue we faced was the drainage of the shower was full of hair and awful. However, they immediately cleaned it thoroughly and was fine. The breakfast was expensive so we didn’t take it.

Day shift (Girls) are so cooperative and helpful as well as respectful, in fact, they are letting all outside deliveries to be handeled by the bell boy with no issue.

However, the evening/night shift boys shift are so rude and arrogant and have a bad customer service, regardless of your length of stay they are very lazy+ saying random rules that are not there in day shift !!! except for one man sounds like (Jeddawi voice) he was fine and cooperative. Breakfast dinning area is very basic and the food not tasty as well. Seriously, Somerset management the night shift is a very bad impression to your hotel no matter what are the rules, there are (Proffissional) ways to do it, specially for those who are used to 5 stars hotels and wanted to try your 5 points (4 stars) hotel!!

We were a family of four and stayed at this hotel for less than 24 hrs but it was a pleasant stay overall. Excellent location, very clean hotel, wonderful aroma everywhere in the hotel, spacious lobby & rooms, good beds, pillows, duvets and seating facilities. Excellent parking, fast elevators. We booked a 2 bedroom executive suite which had lots of space to relax. A large living room, a dining area and a kitchenette with a wonderful refrigerator, microwave, oven, washing machine, a dish washer, a kettle and toaster. Bedrooms furnished in a modern manner with good quality stuff. Bathrooms had good fitting. Good towels.

Toiletries and kitchenware were deficient and not accordingly for four ppl and we had to ask for it. Breakfast was not included even though the price I paid was quite high for one day and otherwise was expensive per head .

What an absolute gem this place is. I ended up extending my stay for an extra few weeks due to work, and found my stay to be comfortable, convenient and most of all - enjoyable. The staff are absolutely first-rate - very helpful and polite. Special thanks goes out to the reservation manager Mr Hasan who helped extend my stay. The housekeeping staff were phenomenal too, they were rapid and thorough and the amenities in the apartment, such as the microwave, dishwasher and clothes washer were new machines and were perfect.

A couple of very minor niggles with the AC unit and fridge/freezer bleeping/cooling issues but Mr Rizwan and Mr Mohammed Afros were so swift and professional in helping to resolve the issues.

Great room - everything is thought out down to the small details. Very clean. Quiet and comfy bedroom. Great view on upper floors. Staff is friendly and very responsive. Convenient underground parking.

Wi-Fi could be better. Also there is a risk of being disturbed by a noisy neigbours in an adjacent room, since there is a locked door between adjacent rooms which is not soundproof.

We were really pleased with our stay as it is a very nice hotel, modern and with all the facilities needed. It is ideally situated for visiting the many activities of AlKhobar. The staff are very good, especially the Reception staff who were very friendly and helpful. I was greeted by the General Manager who was very pleasant and welcoming. Definitely will return and will recommend this establishment.

The burger from room service.However the Arabic and Indian food were very good.

Amazing staff, great location, clean facility

The AC control in the bedroom was not working

everything except the AC.

Unfortunately, At this new hotel which almost a three months ago opend I was expecting a wonderful stay but due of the AC problem specially at this time of year which is mostly hot and humid. Most of the time the room was hot and humid. Also, poor communication between the reception and the engineer which was by whatsapp group which leads to wating of 1 hour then i left the room with no sloutuion then coming back and wating for another hour. Half of the time of my stay was struggling with this matter. Most of the time as a family we were staying at the living room due of a better air conditioning. To be fair, later at midnight the reception called me to replace my room but I didnt like the assigned room since it was a smoke room.

very spacious and clean

breakfast could be better. the variety is good but the food is not hot

everything was perfect

I didn’t know that there was a balcony , but when i chick out they told me that i have to ask them next time when i come that i want the room with balcony