InnsCape on Castle Hotel

Good proximity to the conference and waterfront, and staff were very friendly and always willing to help. The restaurant had a wide range of options and great care was put into preparing meals. Having access to hot chocolate 24/7 was also a great bonus. Room was nicely set up and clean. Adequate towels were supplied and there was access to a microwave, kettle, and fridge in the room. There is a roof terrace which is lovely to watch the city life and the sunset.

WiFi was problematic (I, however, never lodged a complaint so perhaps it was something small). The hairdryer had to be booked out at reception and it was not in the best condition - it did, however, still function and forfilled its purpose. A small number of hangers were supplied.

Beautiful rustic hotel with nice roof top and very friendly + helpful staff. Availability of basic amenities in the room eg: microwave, kettle, etc so I can actually make my own coffee in the room. Close to many affordable food places, surrounded by beautiful historic buildings on long st. Management treat staff well (kept staff over Covid and only took 1.5 months off) and it reflects on the excellent service they provide

Location was slightly too far to walk home safely at night. The price reflects that short coming and the savings more than made up for the couple of cab trips I had to take. Hotel also booked me several cabs for my friends and my airport trip. Cab service is more expensive than Uber but more reliable and accessible at night

Easy excess to the CBD area and heritage sites and beaches mountain, gardens

Be aware of the night clubs in the area if you do have a issue with noise level of club entertainment

Great location and super affordable and friendly staff. Wifi was good, amazing Aircon

The cleaning on some of the days wasn’t the best they didn’t sweep the floors

Easy access around cbd, very affordable and friendly staff. No load shedding at allowed me to do my work.

Banging of doors after midnight, plumbing issues with basin which had a smell.

*The staff members were professional & approachable too, they helped me with my check-in & any other information that I needed. *The rooms were exactly how I remembered them to be tee first time I booked there, clean sheets are a bonus too. *It was a good location personally in terms of where I needed to be *The rooftop was a brilliant place to socialize & view the city life

*The bathroom door had a loose hinge that needed to be fixed.

The guy at the reception was very humble and friendly, when I reported about things that are short in my room he sorted the matter quickly and I was satisfied.

I did not like the way I always had to remind about the bathroom essentials that were always not refilled.

I liked the way the staff interacted with guests and the service we had. The customer service that we got from Siya and Charlie was excellent 👌. The room service staff were friendly. I will recommend it to family and friends 😊, and I would go again and again and again and again.

What I did not like are the channels on TV. I came with children and they didn't have something to watch.I feel like they are accommodating specific people. I wish they could change the view.

Staff were super friendly & welcoming, great conversations, helpful & approachable.

*Water took awhile to get hot *No provision of additional cutlery in rooms

The location is great very close to Long street. The staff are very helpful and friendly and can help you with tours and touristic information.The food at the restaurant of hotel is good. Nearby in a waking distance there are a lot of minimarkets where you can buy foods and water.

Breakfast is not included in the daily rate.