The staff were absolutely amazing! Everybody was very accommodating and helpful. We were checking out very early in the morning, and the manager went above and beyond for us. I believe his name is daniel. The night before, we were made a breakfast pack for our trip. This included three different fruits, a granola, yogurt and fruit cup, 2 freshly made sandwiches as well as a fruit juice. We were very impressed and must say some of the reviews are a little harsh. The balconies overlook beautiful views, and the bathrooms included a shower and full bath tub. What a treat, we ended off each of our stays off with a lovely hot bath.

We struggled with our Netflix, eventually logged in, but didn't work. Then, we were unable to log out. However, no biggie. Just used our laptops.

The staff was very friendly and welcoming, Elizebie the manager was great. The breakfast was delicious and always served with a big smile by Thabisa and the chef. The room was cleaned daily to satisfaction. The location was convenient as it was a 5 mins drive to the restaurants, shopping centre and the beaches. It was great that the property had a generator as load shedding didn't affect us much. Also happy that the room had great wifi and tv media box that allowed us to stream anything on youtube, netflix & showmax. Overall, we enjoyed our stay in this peaceful and quiet accomodation.

We booked a sea facing room on the 1st floor however the room that was allocated was on the ground floor with not much of a view, instead the little sight of the sea was filled by a tree! Advice to anyone booking, avoid rooms 1 & 2 if you're looking for a view.

Location.We loved the tranquility.with greenery and beautiful views. Hard to believe we were in the bustling Plettenberg in holiday season.Opposite a 24hour service station and a few food places. Staff helpful and attentive. Madri was an absolute Gem. Promptly helped with sending something we had forgotten. Breakfast was good ,with fresh sweet fruit and enough options for all dietary requirements. Good WiFi. A buzzing generator & thoughtful Led lights meant we hardly felt the loadshedding hampering most of South African stays.

Nothing that affected my stay.

Amazing views from the little balcony, rooms spacious and well decorated The breakfast was great and buffet style so quick with lots of choices

Room 8 that we were in is staying in is starting to look a little tired and in need of a bit of a refurbishment and the magnifying mirror in the bathroom was missing.

The rooms were comfy, nice bath that filled and stayed filled, comfy beds. Good breakfast. Nice pool. Good location.

Bit far from parking to room bit had help of porter so not a real problem for us. If mobility not great would ask for a downstairs room as steep steps.

Everything!!…the room was comfortable, clean and large, the breakfast was wholesome and lovely and the views were outstanding. The staff, especially Phindi were friendly, helpful and very attentive. I would sincerely recommend this hotel to anyone who wishes to visit Plettenberg Bay. Loved it.

What can I say, there is nothing not to like.

The rooms were very clean and the property was well cared for. The included breakfast offered many choices. We had deep tissue massages at the spa. These were some of the best that we’ve ever had. Wish we had stayed more than one night.

The staff at the restaurant were very friendly..Also the beds are big and comfortable..

No microwave in the room. The breakfast buffet needs a little improvement to give us options

I liked that the GM was kind and thoughtful. He was very polite and went the extra mile to welcome us. Thank you Petrus

The bathroom is very dark at night , can do with more lights. The shower rose pressure is way to hard, was a painful shower. The bathroom is very dark - management needs to address this. There is a draft of coldness coming through front door at night, we used a towel to ensure that the place was well insulated perhaps a door insulator will work. The hairdryer did not work for more than 2min kept overheating? We left early , they could not prepare us a snack for the road , said the shops are closed however there is a 24 hour shop open just opposite the hotel. We were billed full price + breakfast would of been nice if they could do day snacks as it suggested on the bookings.com website where this is marketed.

everything but most notable the value for money

for older people I would choose rooms next time for easy access