location was excellent room size balcony size tv all telly good

I was full board but didn’t arrive until late at night. there was no food waiting for me. The ambassador gives you a bag with sandwiches etc for a late check in. The soap and shower gel were via dispenser, but the hand wash and shower gel dispenser were either empty or not working these need to be checked daily by the cleaner. I only had my room cleaned every other day by my choice I wasn’t left any milk so only got two little milk in 4 days and roof top pool was out of use on the 13th for 3 days when you book they don’t tell you that !! to recap - Shower Gel - Hand wash - food on arrival - Milk in the room -Roof top pool I know the hotel will say you have to tell them !! but should I need Too !!!!

Location and rooms great

Air con did not get cold and not many sun loungers so I imagine in the summer there would be a struggle to get one

Beautiful room 😄 beautiful facilities ! Pool is amazing and drinks are reasonably priced ! If you are doing Benidorm a luxury hotel is a must and this ticked all our boxes

Breakfast could be better , didn’t feel it reflected the rest of the hotel. Wasn’t awful just not on par with hotel and facilities

Location is great, close to nightlife and beach. Rooms are spacious and clean with a really large balcony

The food could be improved. Roof top pool/bar area is great but only small so struggled to get sunbeds

stunning property

the rooms were fantastic location second to none

The breakfast was fantastic, lots of choice! You didn't have to queue up and there was plenty of tables available to sit at. The room was fantastic, and the view from the balcony was good aswell. You cannot hear any noise inside once your door is closed which given where it is is very good! Rooftop pool was amazing, not a huge area but not everyone goes up there.

The only thing i'd pick on would be if when using the shower you had the power on the quickest the water left the shower area and went into the main room - few towels down sorted this but again it wasn't an issue as we sorted it.

Massive room, comfortable extra large bed, great having coffee machine and kettle in room, coffee capsules replaced everyday. Even had slippers and dressing gown provided. Staff very friendly and helpful, hotel smells amazing.

Not the hotels fault, but we asked for a low floor which just happened to be above the bar below, so the music kept us awake until 3am. We should of asked to be moved but only there for 3 nights. It was great to see English bacon for breakfast but what a disappointment, it wasn't cooked and looked awful.

The choices for breakfast were great, plenty of food for all tastes. The staff were helpfull at all times. the small fridge in the room was good for keeping milk and water cold.

I believe I had a hoodie taken from my room, I'd hung it up on the hook the night I had arrived, but it was only when I went to pack on my last day that I noticed it had gone missing. I had informed the staff on the desk as I was checking out. I was concerned about the noise from the surrounding pubs and bar's, but the doors leading onto the balcony were good sound proofing wise, not normallly a fan of staying in that part of Benidorm.

Hotel location is central to the new town bars and beach. The hotel is spotless, so clean from the rooms to the pool, the cleaning staff work tremendously hard. Our room was cleaned daily with fresh towels each day. Breakfast was fantastic so much choice, the restaurant was spacious an food aplenty. Checking in and checking out was simple, the reception staff are really friend, the hotel felt very safe, evening time there is a security guard on the main hotel doors and you give him your door number as you return.

the standard was fabulous the room size & beds & balcony staff were friendly & helpful the bars & pool area & roof top terrace

nothing at all