Fantastic location. Ignore the poor website photos. In a nice part of town with loads of restaurants, cafes, shops and supermarkets. Central to everything incl. airport bus about 5-6 mins walk. Staff are lovely and professional, I only met the afternoon shift team, who are very welcoming. Hotel is modern, in a safe area and has great views. The rooms are a decent size with all the usual amenities and has the quietest aircon I have ever experienced in a hotel. A real find as I walked past other hotels and none can match this one for it’s good points.

The slamming hotel room doors which shake the whole room, you think this is nit picky, but trust me, this is a real issue this hotel needs to address as it is very disruptive at all hours and the hotel’s open plan makes it worse as you hear it from all floors. They sell a nice scented room freshener, they need to use it in their rooms and hallways and clean the carpet as there is an odd odor like cold frying fat? The towels need replacing, the mattress topper is very soft and uncomfortable. These things get annoying when you stay for 3+ nights. This would be a fabulous hotel if these issues were fixed.

This was a great find. The hotel is a short two minute walk from the Guggenheim Museum. This was the first time ever that I had ridden in a car elevator so that was an adventure. I'm glad we were driving a small car. It was also the first time I ever used my cell phone as the room key. The dining room looked wonderful but we were exhausted from our three hour visit to the museum so, we had very good bar snacks and a drink in the lounge for dinner. The staff were friendly and helpful. Big breakfast buffet. We really enjoyed our time at this hotel. Two photos below: The Guggenheim from the hotel and the hotel from the Guggenheim

Great location first stop from airport Near some good places to eat Quiet River view Nice room and staff Kettle in room Chrome cast on tv Good shower Great place to eat nearby called Lucky Baster and nice cafe called Arbiol with outside tables down the road that made the best breakfast sandwich toasties as well as English tea.

The only thing was that I was charged in £ when we checked in so the price was higher than Booking.com price, however the next morning when I spoke to them they refunded it and charged it again in Euros so I got the correct price, with no protest. Just watch out for that if you pay the hotel.

Excellent hotel in an excellent location, a modern hotel but with a very comfortable ambiance and beautifully furnished. The service from staff was excellent everyone so helpful and polite. The views from the bar terrace and dinning room where fabulous, we booked dinner at the hotel which we throughly enjoyed the food was delicious, and the breakfast was probably one of the best we have had and we have stayed at quite a few hotel’s recently, for the choice, quality and presentation of our food I would give 10/10 and the service from the staff could not have better. Our room although was not very large, it was clean and well furnished and the bed was so comfortable plus we had amazing views of the river and bridge. Plenty of shops restaurants and bars are within easy walking distance and also great transport links if you wish to go further into the city or the old town. We had not booked the hotel parking which unfortunately was full, however, easily found lots of parking areas and car parks nearby. I would definitely rebook this hotel when we return to Bilbao as it is also ideally located for catching the ferry to UK, just 23 minutes drive, however, next time I would ensure I booked a longer stay.

Absolutely nothing everything was great just wished we had stay more than one night

Amazing hotel in the heart of Bilbao with high standards and service.We were welcomed by a touching surprise in our room from the hotel's manager due to our wedding anniversary. Amazing 5 star breakfast with an amazing view. The hotel crew was also super welcoming and have a great eye to detail.Private parking in the garage (paid). It was a car elevator, which is a blessing to have, in a city like BilbaoThe location was superb, right next to the Guggenheim and the river promenade, not so far away from the old town (20 min walking distance or tramway if you prefer, next to the hotel too)

A really lovely hotel in a wonderful location. Staff were very lovely and top class. Extremely accommodating - we had to book an extra night at the last minute and we were given a great rate and an instant booking. We were also given a complimentary upgrade upon check-in. Lovely breakfast each morning and the Hotel has what must be the most impressive location in Bilbao with a beautiful terrace overlooking the river and with a view to the Guggenheim (which is only a five minute walk). Parking was fantastic - accessed by a lift. The Receptionists were really wonderful and made a fantastic first impression which lasted throughout the stay. Thank you for such a wonderful stay.

super location very close to the guggenheim museum

room for wheelchair driver: door doesnt stay open when you enter. beds are very light, which means when a wheelchair person leans against it to get into the bed it moves easily. should be blocked from sliding. bathroom big enough but a simple mini stool in the shower is nothing a wheelchair person can use. absolutely inappropriate. we had our own shower chair; so things worked out.

The moment we walked in we felt like home, because everybody treated us well and did their best to make our stay pleasant. The rooms are nice and with cosy design and functionallity. The restaurant was runned so well by staff. Customer service in top. Always prepared to help you. Breakfast was super. The hotel is very central to the airport stop, the Guggenheim, the free Bilbao arts museum (recommended), tram stops, eating and shopping etc. We stayed for three days, and spent half a day to go see the historic Unesco site Biskaya Bridge-ferry from 1893; only Basque Unesco monument and a symbol of the industrial revolution. A great occasion to visit the beach and outer port area. We were recommended by hotel to buy the Barik Card, which makes public transportation even cheaper - a real bargain. The urban renewal of Bilbao is quite remarkable.

Nothing.

Having stayed in literally hundreds of hotels around the world, I can honestly say this hotel was absolutely perfect. We could find no faults - which is rare! Our room had a river view and the hotel is only a 5 minute walk from the Guggenheim. Parking is 5 levels below the hotel and is accessible by car lift, which was a first for me. In the restaurant, Patricia and Alicia were excellent hosts, both speaking perfect English as did the Front Desk staff who provided information on local restaurants.

Everything was perfect - as it should be but rarely is.

Great location with beautiful views on the river next to the Guggenheim Bilbao. The breakfast is very good and served in the sun on the terrace overlooking the river -- an amazing experience. The hotel staff and breakfast staff were helpful and easy going.

The wait staff for the bar were challenging. They were impatient with our passable but some somewhat slow Spanish and it was difficult to get drinks and tapas. After a mediocre experience we found other places to hang out in.