A wonderful hotel. 3 different pools, excellent food, and very friendly staff. It is by the ocean and has its own access to the beach. The hotel is pretty spacious.

We absolutely loved this hotel and we have high standards. it’s a large site so never feels too busy , grounds and inside are fantastic and always presented so nicely, staff outstanding with the cleaning team working so hard every day to make the rooms like new , one of the best breakfasts we’ve had in our any hotel. a special hotel and we will be back soon we hope. thank you

The only slight issue could be people reserving sun beds early in the morning and then not using them until much later or not at all. This is more about the guests than the hotel.

I liked the hotel staff, layout, location and facilities.

I didn't like having to pay €25 to use the safe in my room and I didn't like being refused a late check out despite offering to pay.

Superb attitude shared by all staff who were dedicated to giving a sophisticated and professional service, from front desk to pool staff, table service to room service, all involved made the hotel a fabulous welcoming and enjoyable place to relax. Thank you to all staff. Additionally, the interior decor and garden design was impeccable and well thought out. The spa was an added bonus, with complimentary access to steam room and jacuzzi for whole family to enjoy together. The meals were brilliant, and the consideration of the vegan diet was reliable and offered a varied choice.

I was disappointed in one thing- the lack of car parking. We had travelled the island for a couple of weeks before arriving and had a hire car with us. The hotel had over 400 rooms but I only counted 38 parking spaces. This is far from sufficient and really impacted our stay as once we had a space, we did not want to leave as the parking was such a nightmare. The hotel is next to the beach so the shared parking areas are rammed. I was told to try to park on the main road or in another car park 15 minutes walk away. This was also busy. This car park was expensive too and the hotel had no arrangement for a discount with them. Sadly the lack of parking is a major issue with the hotel, which is a great shame.

The hotel is secluded but a short walking distance to dunes, beach, shopping and hospitality outlets. The hotel grounds are beautiful and well kept, a true oasis. Swimming pools are pleasant places to spend time with plentiful sun loungers and waiter service. Dinner and breakfast buffets are bounteous and of good quality; dinners in the specialty restaurants were particularly well presented and good value. Rooms are quiet and comfortable, beds good and bathrooms spacious. Staff are unfailingly polite and attentive, they are well-managed, efficient and energetic. Live musical entertainment every night, middle-of-the-road but professional.

Bathroom towels are thin and the toiletries provided are not very classy. Sun loungers are plentiful but not as comfortable as one would like, they need upgrading. The daily charge of €5 to use the room safe is unusual and unwelcome.

Beautiful hotel with magnificent gardens. Everything kept immaculate in a perfect location right by the beach and near shops, restaurants and cafes.

If you're searching for the perfect holiday spot, this resort is the ideal choice. As soon as you arrive, you'll find yourself in a beautiful, spacious place that feels like an oasis. The gardens are big and filled with tall palm trees and peaceful paths, perfect for relaxing. The resort offers everything you need for a great stay. There’s a spa, several pools, and a gym with lots of equipment. There are also many restaurants with different types of food that are sure to impress you. What makes this resort truly special is the amazing staff. They are always ready to help and go beyond what is expected to make sure your stay is wonderful. I want to mention Zuzana at the reception especially. She is always friendly and eager to help, making every interaction enjoyable. I highly recommend this resort for anyone looking to have a memorable holiday. The service here is exceptional, and whether you're here to relax or explore, this resort guarantees a perfect holiday.

Stunning gardens, immaculate throughout. Great location next to beach and restaurants. Rooms were spacious and really well equipped.

We stayed with our 4 year old son who absolutely loved the pool but we were definitely the minority with children. They were very strict around the pools with no inflatables and keeping sun beds in certain positions etc and it was very quiet. The entertainment in the evening was also very aimed towards older adults with classical style music etc. we ended up going out of the hotel in the evenings as it wasn’t suitable for children. Had we been there as a couple it would have been perfect but it should not advertised as a family hotel and would only recommend to adults only. A shame as the hotel and everything about it was beautiful.

Excellent location, nice pools and surrounding. Direct access to the beach and Maspalomas Dunes. Sea view (a bit obstructed by the hotel in front but it wasn't a big issue). Close to the promenade. Hotel was spotless clean, service very friendly, breakfast fantastic:) Nothing more to add. I would definitely visit that place again. Oh! and the hotel is not as big as the other hotels around which is a huge plus! You've got everything you need without a massive amount of guests. We visited other, larger hotels in Maspalomas and we wouldn't trade!

Not a big deal but charging guests for a safe that's already in the room is bizzare. I've never seen that in my life. What's the reason for that charge? Luckily you can opt out.

Everything was Perfect.I felt myself Like at home.