Iberostar Heritage Grand Mencey

Very nice and beautiful 5 star hotel, definitely worth its price. We were staying in better double rooms, next to each other, which was nice as we were there with another friends couple. Clean, spacious and beautiful rooms, attentive staff, very nice and wide breakfast choice, everyday you could find something new, possibility both to order from menu and to choose anything from the buffet. Very nice surroundings, few bars to spend time, nice pool, complimentary smoothies during the day. Very good location.

Some of furniture is already out of date, or will need replacement soon. It was strange and a bit funny for us, that beds were on wheels and once you sit on it rolls If you can, I would recommend to choose room with pool view, not with city view, because its just in the other building, so not worth it. During the check in we were asking about the breakfast, but nobody properly explained to us that its not only the buffet, but also separate menu, so we had to fugure it out by outselfs in the middle of our stay, that we have a much wider range of choise.

The beautiful architecture, it’s ambience and the lovely gardens and surrounds. The location is fantastic with the town a short walk away and the amazing park opposite .

I didn’t like that you had to pay for Padel, the extra spa costs and that there were often no seats in the sun around the pool. I didn’t like that people put towels on lounges to reserve them yet they weren’t there. Also some people left the pool and left their towels on the lounges so you could not tell if they were being used or not. We also didn’t like that we were not given any information about the restaurants we left to find out for ourselves There was no incentive for us to eat there and the restaurant seemed to hardly have anyone in it every time we walked past.

Beds and room were great. Breakfast fantastic. Good gluten free options Pool and gym excellent Great location and very friendly staff

Pool needs to offer a drinks service Milk and coffee in rooms should be replenished every day Spinning bike in gym is poor quality and should be replaced before someone gets injured Use of indoor pool should be included in hotel proce

Everything is how you see on pictures - fabulous, spotless, 5* experience all the way. Starting from the location just across the fabulous Garcia Sanabria park Rooms are clean, comfortable and very well maintained. Perfect yard with the bar, restaurant, swimming pool, gym and spa, very pleasant to stay around, relaxed, easy going and very professional personnel l maintaining very high hotel standards. Every single request was full filled with ease, no matter what it was. Food selection during breakfast is excellent and the dinner in Mencey restaurant is superb! I can easily say that, if you go for a half board, you won’t regret it - there is no way to have a meal matching the fabulous quality of Mencey restaurant anywhere in the city. Snacks and cocktails at the pool bar are also great. There are occasional fresh juice circling around at no charge. During the breakfast also, very convenient. Hotel was so kind to make us lunch packages due to early check out.

The whole plastic free concept is a fabulous idea, and also the fact there are water machines on each floor. Better instructions to find and use water machines from the start would be great. Sauna was a bit colder than supposed. Perhaps spa should be included without a 20 EUR charge, but the spa advance booking is a good idea.

Location, design, incredible terrace, personnel in restaurant and at breakfast extremly professional

Several things aren’t up to a 5*: items need urgent renovation (carpet in corridors, bathtub, balustrades), some breakfast products are of lower quality (terrible coffee, industrial pastries). Lady at check-in and check-out wanted to charge 30€ more for dinner for no reason and wasn’t obliging.

Breakfast was very good - pool was also very good- the staff was very helpful and friendly.

I upgraded my room on arrival and expected more from the room. The shower was very small for a 5 star hotel.

The breakfast was amazing. Such a big choice even for the most demanding foodie person with special dairy/ gluten free or vegan options. The hotel is beautiful and located in beautiful surroundings. Facilities especially gym was super modern and well equipped + free fitness classes. Spa was booked out, so we missed it. The pool was big and clean although didn't have chance to get a free bed. I would recommend hotel to everyone. Would come back there! We loved it! And the personnel super attentive.

Not enough beds at the pool. Breakfast sometimes gets chaotic and service is not fast enough to set up the table. Im guessing this was due to "rush hour".

Everything was great! Nice room, facilities and staffs.

Everything was great. The only complain is that the Cafeteria and pool opens at 10am, which I find I bit late.

Wonderful location of the hotel , nice and spacious room with garden and pool view. Good reception service, cleaning of the room also .

The old and smelling carpet on the hotel corridor . I would recommend to be changed, it doesn't fit with a 5 star hotel. Also, the food in the restaurant don't meet our expectation .Breakfest with could omelette and the wellington steak not in the menu , but recommended by a waiter, was done with the same meet served one day before. Changing the buffe dinner to a "a la carte dinner" gave us the opportunity to ask for a refund and they accepted . Lucky we discovered the Bombay Babu indian restaurant just across the street which was fabulous. The car parking is 10 Euro a day and 20 Euro one spa entry which is not written nowhere with not child permission to entry. Overall I can't give 5 star to this hotel they need to improve .

An excellent and spacious room (Junior Suite Room 119) A very good breakfast buffet Helpful and cheerful staff in all areas Excellent location - we had to walk through a lovely park to reach the town centre or the sea

We were booked for dinner, bed and breakfast, but wished we had not gone for "dinner". It was an unchanging "a la carte" menu, and few dishes met our tastes. There was no printed wine list and they were expnsively priced. All this contrasted with excellent meals we had in the town which were based on "raciones" rather than full meals. There were no English language TV channels.