Nice location, and a big room. The staff at the reception was super friendly and professional, they addressed even the smallest request immediately. Big and comfortable shower. Tasty and reach breakfast.

Plastic spoons, empty mini-bar (with free water though), instant creamer, one piece of soap for three days, absence of hygienic bags, cockroach in the room - I would not expect this in the 4 star hotel. The cleaning lady showed up at 8 am despite our request to come after 11 (we did not have 'do not disturb' sign in our room. The bedding was changed only after our reminder when we spent 4 nights in the hotel. The hotel is good my because of the cleaning I would not give it 4 stars

The location was great, very close to the train station, the old town, and lots of restaurants. The room was clean, comfortable and quiet. The blackout shades were great. The staff was very helpful with restaurant suggestions. The hotel had umbrellas we could borrow for the rain and they had bottled water available whenever we needed it.

The rooms were very expensive and breakfast was expensive too (so we had breakfast at the train station instead). Very plain, boring, simple room. Also, their restaurant is closed on Sunday which is a slight inconvenience if you have to stay on a Sunday night.

Location and size of room were ok..the problem was the a/c, we stayed 6 nights in the hotel with a fan they provided me. Air condition did not work properly during our 6 nights in the hotel. We reported the malfunction of the air condition but the electrician and general.manager informed us that the air condition was working. This was not true.

Better air condition in every room

Hotel Savoy was very welcoming. Unfortunately we only stayed one night as we were in transit but the staff were lovely and friendly. Breakfast was very pleasant and it was very well situated for the railway station.

Only one night we didn’t find anything that we didn’t like except we had to keep the window shut as it opened to the street and it was Saturday night and fairly noisy. The air conditioning was very efficient though.

Location is excellent. Staff is always nice, polite and helpful. Room is decent enough. We booked 2 rooms for a family of 4, they gave us the connecting rooms which is very convenient. The young lady at Front Desk gave us a dinner discount voucher from a nearby restaurant when I asked for restaurants’ reference which turned out quite nice. Thank you.

Nope.

The location is excellent. It is just 2-3 minutes walk from the main station but it is not noisy. It is also in the town itself, with nice shopping & within walking distance to most of the attractions & old town. The staff is friendly and helpful. Specisl mention of the excellent service by the front desk staff, Charles . He is very patient and warm when he receives us and help us with the check in. He has also kindly upgraded us to a bigger room when he knows we are coming back to stay after 2 nights of stay at Zermatt. He really makes us feel very welcomed! Thanks heaps!

nothing

The location of the hotel is excellent, right in front of Bern Banhof and many shops surrounding. The room is nice and clean. The space is enough for 2 persons.

The only problem is only the limitation selection of breakfast, not so variety and keep same every day.

Most comfy beds we’ve slept in since being in Europe. Best sleep in a week! Front desk staff is very kind & helpful. Everything seems new.. Loved having the coffee/tea and water in the room.

We ended up with a tiny corner room.. hardly any space. had to put a suitcase on the desk to open it. Not all rooms are like this! Some are bigger. Poor lighting in the bathroom for makeup and the makeup mirror is too far from the light. Tub was backing up when showering… we didn’t say anything since we were only there 1 night.

The breakfast was very good, the staff were lovely and there at all times to help/answer queries. The hotel room was well thought out, very comfortable and spacious. The shower was great and will definitely miss it! The location was fantastic for using Bern as a base and travelling around the area and also great for walking around old town and enjoying the numerous restaurants.

Another mirror in the bedroom near the plug sockets would have helped me doing my hair etc but not essential

The room had everything you would expect in a fine hotel and incredibly clean. Actually felt the hotel interior was recently renovated. I did mention this to the management and I was told the renovation was 7 years ago. The breakfast was very complete and delicious. Great location for a 2 day walking tour of a very fine city.

Everything about our stay was perfect.