Absolutely stunning property. The views are incredible. The staff were all wonderful esp Rafeal, the bellman who was exceptional. Loved the spa infinity pool.. Amazing.!! Alpine Meadow view was even better in our opinion than the lake! Waking up to cow bells was very special. The special treat they left in the room for my husband’s birthday celebration was very much appreciated. Breakfast was great! Spices dinner was very good but request months ago for window table for birthday dinner was sadly not able to be fulfilled. This was the only negative aspect of our stay. Expensive but worth every cent..

Having to leave.

The hotel and facilities are excellent, the staff provide superb service from start to finish.

The restaurants are overpriced for what you get, an average steak, fries and a salad for one person plus a couple of beers 200GBP. The bar in the lobby was the worst, a whiskey and two margaritas 200GBP, that was an expensive evening for one person!

Incredible location, staff, service, kids activities such as the kids club… everything exceeded our expectations.

I wish there were better food options for kids that were healthier

every thing from the car parking to the entertainment is available some times the price is high but it worth every penny highly recommended

Hotel is fantastic; the views are glorious, the spa is extremely relaxing and well curated. The room was much bigger than expected with was a nice surprise. It was my 2y old's bday and we found a surprise little gift in the room with a card for him and his little brother which was incredibly sweet. Even the arrival treats were given having kids in mind (macaroons and dates for the adults, candy for the kids).

The only disappointment is that we were charged extra for requesting a baby cot. When paying well over 1k Euro per night, you would expect a baby cot to be free (we have travelled to over 12 countries with our kids and this was the first time that we ever got charged!)

**An Experience Beyond Perfection – Thanks to Ranec Slof"** Our stay at the Bürgenstock Swiss Hotel was nothing short of extraordinary, and it was all thanks to the unparalleled service and hospitality of Ranec Slof. From the moment we arrived, Ranec went above and beyond to make sure every detail of our stay was flawless. His warmth, professionalism, and genuine care for our comfort made us feel like royalty. Ranec’s attention to detail was impeccable. Whether it was recommending the perfect spots to enjoy the breathtaking views, arranging personalized experiences, or ensuring every request was met with grace and efficiency, Ranec truly took hospitality to the next level. His ability to anticipate our needs before we even realized them was remarkable and made our stay unforgettable. Bürgenstock Swiss Hotel is already world-class, but with team members like Ranec, they elevate the meaning of luxury and guest care. We left with hearts full of gratitude and memories that will last a lifetime, and we cannot wait to return to this sanctuary of elegance – especially to experience the exceptional service of Ranec Slof once again. Thank you, Ranec, for making our stay magical!

The restaurant and the spa.

The room and the view were fantastic, great restaurant and food is amazing, very beautiful SPA and infinity pool.

When I tried to explain the phone issue in clear English, the staff didn't understand. On the first day, I couldn't contact reception because another room's concierge button was connected to my room, so they kept calling me. Additionally, there were automated calls to my room at 11 PM and 1:30 AM, which was quite annoying. They only clean once a day, and there is no turn-down service. Lastly, I had an appointment for a haircut, which turned out to be the worst haircut ever—very unprofessional, and they clearly have no idea about barbering.

The Place ,the landscape and the contact with nature . The hotel offers exceptional comfort ,everything was spotlessly clean, the attention to detail made all the difference, the ambiance was cozy and relaxing and the view from the room was simply breathtaking . One more thing , the SPA is WONDERFUL.

The fact that they open the pool to people who are not in the hotel . In my opinion they need to maintain exclusivity for guests.

The room view was stunning- got a complimentary upgrade too! Had a fantastic game of indoor tennis which is free for your first hour! The staff were super helpful, super friendly and went over and above! The best place to stay as a family over Christmas! The complimentary access to the amazing Alpine spa and the ferry to the city centre is also amazing value for money!

Wish we had more space for our suitcases in the room- could only have 1 out at a time as the wardroab cupboard had limited space for large winter coats! Also would've loved to be able to steam our movies from our phone/ devices to the room TV, as we have done in previous hotels!