The hotel is charming and there's always staff around to help. It's great value for money. Yes it's vintage looking, but everything works, and the stay it's priced lower than the new shinier places. Having newer furniture wouldn't have changed our experience for the better, plus it's good for the planet!

No kettle + tea&coffee in the room was a bummer. They did allow us to have coffee downstairs in the morning without paying for breakfast, but I had to ask them for it, it would have been nicer if they offered that by default. Plus I would have preferred not to have to go downstairs and talk to reception before my first cup of coffee.

The welcome when I got to the hotel with my mother was so nice, and really set the tone for the entire stay. The cleaning staff and everyone you bumped into were all super friendly and helpful. The room was great and comfortable. Will return soon.

Nothing at all really. All was great. I just haven't received confirmation of my Chf 300 deposit being returned yet though. I'm sure it will come soon as well.

Room was small but had everything needed for a comfortable stay. When a fuse blew on a bedside lamp the staff fixed it very quickly. Breakfast was good. A peaceful location - I could see hawks circling nearby apartment blocks in the evening - but very near public transport - a tram stop almost outside the door, and the Eaux-Vives Leman Express station with direct trains into the main station and along both sides of Lake Geneva, and with easy links to Annecy etc, was just 5 minutes walk away. Easy walk down to the Jet d'Eau and the lakeside. Good value - many hotels in Geneva are much more expensive!

Maybe a few more TV channels, but one doesn't really come to Geneva to watch TV!

A beautiful and elegant hotel in an excellent location. Recently renovated, everything looks bright and new. Pristine clean rooms and amazing decorations. Hotel staff is amazing - attentive, customer-oriented and make you feel welcome! Highly recommended. Would definitely come back very soon!

Room sizes are small, but it keeps you out in beautiful Geneva!

We always stay there when we are in Geneva. Friendly staff 24hr service. Good wifi. Excellent location and as comfortable as you need to be. Very good value for Geneva. Very small parking space, otherwise a very close public carpark (beware low entrance).

The hotel is a bit tired and the light goes out in the lift as you go in which is a bit disconcerting! Rooms are a bit small.

veryclean, friendly staff. very comfortable beds

en-suite door was a very tight fit to the bed. and had the worse squeak when you used. quick made it difficult to use in the night withoit waking your partner up

Hotel Diplomate is clean and comfortable. We were upgraded to a better sized room for a couple. It is on the tram line so easy access to sights of interest. staff were friendly.

Good location, near by tram station and Migros, it was very convenient.

Air conditioner is not working, it was not suitable for summer

Location

The facilities in the room were a bit ruined , the shower was broken, it looks like there is no maintenance. I felt cheated because the charged me extra for the parking, it was very expensive, and it should be included. Breakfast was also very poor.

The staff and location was good. They upgraded me to a bigger room

Air condition. Although they put ventilators to the room, it was very hot. The air condition was not enough