I recently stayed at this hotel and had an absolutely wonderful experience! The staff were incredibly friendly and accommodating, always willing to go the extra mile to ensure my comfort. The room was spacious, clean, and beautifully decorated with all the amenities I needed. The hotel's location was also fantastic, with easy access to all the local attractions and amenities. I particularly enjoyed the delicious breakfasts served each morning - a great start to the day! Overall, I would highly recommend this hotel to anyone looking for a comfortable, affordable, and memorable stay - I can't wait to come back

I couldn't find any faults during my stay, everything was just perfect.

The hotel was an easy walk from the station- when you walk down the short hill to the lake side it’s worth crossing the road and walking along the lake. The gardens are gorgeous. The staff on reception, Gian and a lovely young woman whose name I didn’t get, were superb - welcoming & knowledgeable about Locarno. I was early, and Gian phoned me when my room was ready. The views were superb - it’s worth paying for a lakeside balcony room, although a tad exie. The breakfast was generous with a wide selection, even for vegetarians - a bonus was the outdoor terrace. The steam room and sauna were very well appointed. The jacuzzis had a wonderful aspect with views over the lake, although I found them overly chlorinated - certainly not a negative, but personal preference. It was a short walk to the ferries. Make sure you ask for the Ticino visitors pass - free buses & trains within the Canton & some limited ferry services and good discounts on the the funicular to the Madonna del Sasso sanctuary (you can walk up and/or down - many steep stairs - I walked down) and the adjoining cable car/chair lift to Alpe Cardada/Cimetta, both of which I recommend. Fabulous view to Monte Rosa and some good hiking. Lake swimming is accessible almost right in front of the hotel - the water clarity is wonderful and many species of water birds. The old town around the Piazza Grande was a treat as well, although it was very hot and they were setting up for a music festival.

Nothing

The rooms are perfect. Every amenity is available, the beds are very comfortable. The location is perfect and quiet. The breakfast is perfect! There is nothing missing from the very broad buffet. Everything was renewed constantly with fresh products. Staff is very professional and helpful.

The check in was way too long due to the filling out of the Ticino-Ticket which at the end we did not get right away. I had to ask later to the reception for the ticket. This should be done later online on the evening or before the reservation. When I do a booking electronically I expect the check in to be expeditious.

We loved the location with the lake view, the continental breakfast was very good and the staff very welcoming and friendly. The restaurant was actually the nicest highlight: in two meals we tried saffron risotto, seafood tagliatelle, caprese salad, grilled octopus and a wonderful tiramisù, everything was really excellent.

In a word: smokers. Our rating would have been a 10 if we didn't breathe in the smoke during dinner AND from our room whenever we opened the window. We are so sad to find out such a beautiful country has not only a high smoking rate, but almost zero enforcement of smoking-free laws. As the review title says, our stay was "frustratingly close to perfection" due to this element.

Fantastic location with lake view. Breakfast was great, staff very friendly, rooms and bathrooms were good.

Coffee capsules not replaced daily you get 4 capsules once and thats it, even though paying for multiple night stays you dont get a daily allowance off coffee. Same with complimentary water and with bathroom flannels (face cloth)in bathroom, wasnt replaced. Apart from those niggles, everything was great.

Excellent location in the centre of the town and by lakeside. Very friendly, nice and polite staff. Good breakfast. Clean room with magnificent view to the lake and lakeside street. Definitely our choice if we come again to Locarno.

Car parking may be difficult and expensive if the small amount of hotel's own places are full. Water from the shower spreads easily all over the toilet. In the room there was a door to the next room, firmly locked of course, but its soundproofing was very poor.

We liked literally everything. Specially the staff went above and beyond to make our stay and "honey moon" a wonderful experience. We very much liked the location, unbeatable and the breakfast was very good. The views of our room wear spectacular. We will definetely come come back! Gracias a tod@s!!

There is nothing that we did not like. As an opporunity to continue improving perhaps the spa could be a bit bigger in terms of the options offered. There is just enough things and the view is great hence I think there is sufficient space to leverage it and make an even better spa.

one of the best hotels ever!! I like the way they deal with the guests. they also gave us a welcome card to take any juice. The beds are so comfy and the bathroom was wide. The staff in the restaurant are very friendly and they always smiled at me.. When I checked out they give me a goodbye and wished me a happy trip. different restaurants around the property the breakfast was amazing I would like to thank the receptionist Ms. Nina as well, she is so kind and helpful.. Highly recommended.

There is no microwave in the room.

Good choice of food for breakfast. Excellent quality and you cannot beat taking your breakfast on the terrace looking towards the waterfront park.

The bed for the third room occupant could have been a bit more comfortable, but let's not forget that this is an extensible couch. For that it was acceptable.

What a wonderful stay at this hotel. Great location very close to the train station with wonderful lake views. The terrace is very relaxing. The staff were super friendly. The beds were great. We had a double room for three and it was very spacious. Air conditioning is a major plus.