As soon as I arrived to the property I was welcomed by Graziella, the owner. She makes you feel at home immediately and was warm, polite, friendly and professional. The breakfast was served by its wonderful staff who are friendly and always welcoming, one morning Graziella´s mother was there and we had a friendly chat while I had breakfast. The restaurant, where they serve dinner, was amazing, the decor, delicious food (and plenty of it) and service was excellent. You really have to ask for their home made panacotta!

This hotel is a former multi-generation family home. I was greeted by two generations of this family and they made me feel so welcomed and so comfortable. A beautiful setting, with an on-site restaurant that is very good. There are beautiful hiking trails behind the hotel. It is a bit of a bus ride into Lugano but that was not an issue for me. A true gem and I hope to return!

Nicest and warmest welcome of any stay in my life. The staff made me feel at home every day. Rooms are clean, the BnB also has a popular restaurant. The breakfast is personnalized. They offer ingredients from their own garden in the breakfast and dinner formulas. The business is family owned and run. Transport (Ticino ticket) is included with the stay, so no need to bother bringing a car.

There was nothing i didn't like. Everything was perfect for a 4 days solo hiking trip. In terms of transport only: to arrive to the BnB with no car meant using the postal bus, which stops running at midnight. The Grotto Flora BnB is 15 min uphill from Lugano so late nights in town without a car is challenging (taxis are expensive in Switzerland).

dinner was very good, room and bed comfortable and cool despite the heat outside. Quirky decor in places and the most wonderful selection of glasses all of which seem to be in use.

breakfast was disappointing both in service and quality compared to the evening meal experience. Despite there being boiled eggs and yogurt available to order the overwhelming impression we were left with was one of skimpiness as the table was given only one small and very thin piece of dried meat per person and one small cube of cheese. It's a shame to do this as the breakfast is the final impression of a hotel. This could be fixed very easily.

Fantastic place! This is a family run B&B for 100 years. The owner with the team provide great service with kindness and smile on the face. The place has unique spirit and character, with the way it is decorated, designed...The Teddy bears at the reception! And if you want to take a few mins ride (or 25-30min walk like I did) you can enjoy the breathtaking panoramic view- Sasso delle Parole.

Nothing

This place is a very unique BnB. You will immediately feel that when you get there. All the rooms have a different character and the place is filled with little details. The breakfast was simple but enjoyable and is eaten in a very nice courtyard.

I do not have anything that I did not like - maybe the location but it is also part of the charm.

Such a lovely property, lots of interesting little nooks and crannies. No 2 rooms alike I am sure. You could feel the history but yet it was fully modern in terms of facilities, comfort, etc

Nothing comes to mind--it was exactly what I was looking for

I am convinced I could not find a better place to stay in Lugano with my budget. I enjoyed being there with Flora and Ziella's hospitality; they were nice to me like a family. The location was distant(25 min by bus) from the city, but it was worth it.

The room was small, and access to the city wasn't easy as it should be done via the 436-line bus passing the station every hour.

Nicely decorated room. Comfortable bed & pillows. Very clean! In an older building which had a lot of charm. The owner was friendly. Breakfast was not a lot, but was good. Dinner was amazing!

My room was right outside the courtyard where you eat breakfast. I had the window open, so I was woken up a little earlier than I would have liked...

Everything was great. We loved staying here and would go back anytime. Everyone very friendly and great accomodation! Thank you!