We had a great stay at the hotel. The Staff was very nice, the room is comfortable and the view on the mount Meru was amazing.

The bathroom might have been the only little downside of our stay. They do have hot water but it was hard to shower due to the lack of fixture for the shower head and simple shower curtains would have helped not making a mess.

The rooms are spacious and clean, the staff is nice and we even got a room upgrade to executive suite, which was very nice. The facilities are outdated but thats ok for a night’s stay.

The breakfast is poor, we skipped on the food. The rooms including bath are not comfortable as the water leaks, there’s no curtain to stop the water. The sewage smells so you have to remember to close the door to the bathroom. Taxi drivers told us not to go for a stroll after dark in that area for safety reasons.

The people at the front desk were exceptionally kind and helpful. The location was perfect for going to JRO airport. The restaurant made a stunningly delicious dinner. The bed was warmed and cozy. The room was dark and quiet.

Wifi and electricity came and went. I was really hoping for (and paid for) a hot tub. It took a very long time to get hot water but it did come. I was able to get 3-inches of hot water for my long-awaited hot bath. It was enjoyable but did not quite meet my expectations. For a gluten-free person, the breakfast could have had a few more choices, including more fruit options.

I arrived around 1 am and the staff greeted me very warmly and made sure I had everything I needed. The breakfast was good, you got to choose from different local dishes aswell, which I really enjoyed. They also helped me arrange airport drop off for a very reasonable price. even though the facilities are a little bit run down, everything in the hotell was perfectly clean + they have a beautiful garden!

the facilities might need some remodelling but overall i had a very nice time!

Great breakfeast wizh tropical fruits and vegetables. Beautifill botanical park in front of building with asortiment of palms and even eith some monkeys.

Internet only eorked at the reception, not in our room. Terrible getho out the resort walls ehich seems dangerous to walk arount by night.

I had a good stay at The Charity hotel. The hotel itself is a bit dated but overall a good value for money. The staff is extremely helpful and accommodating. Beds are comfy, the area is calm. I like the fact that the room had a terrace Good breakfast.

Bathroom furniture requires update

The hotel is very nicely decorated in real hardwood. The room was spacious and clean with a big comfortable bed. The outside has a very nice garden that's good for enjoying the breeze and relaxing. The restaurant was very good for dinner and breakfast. The staff were all fantastic and friendly and made for a wonderful stay. I will be staying here any time I am in Arusha and recommend it as a great start or end stay for safari.

Everything at the facility was top notch.

I liked everything! The staff was absolutely amazing, friendly, kind, helpful and always attentive to any needs I could have. The food was very good, with many vegetarian options and with good room service.

There is nothing negative about my stay.

The staff is great and accommodating I like the bed that was super comfortable The terrace The free and secure luggage storage: the hotel agreed to keep my luggage for free while I was on a Safari

Bathroom needs to be freshen up

The breakfast was very good. The staff wonderful. Responsive and nice. I checked in at 03:35 am, and checked out at 03pm at no charge. The garden magnificent, exotic trees and vegetation.