Everything except the beach. Excellent food and drinks. Room was clean, big and bed comfortable. I would recommend this property to my friends and family. Top notch in every way. I will try another royalton soon hopefully with better beach.

The beach is horrendous, we had stayed 5 minutes away at the riu republica and the beach was amazing there. Very little seaweed and no rocks vs the beach at hideaway that had horrible seaweed and tons of dangerous rocks.

The staff at the Hideaway was excellent. Rodvel was a wonderful butler, very helpful. Francisco Estrada helped us at the Hideaway beach every day and was so friendly and accommodating. He helped us find the best spots, brought us beach snacks throughout the day. He was amazing.

The buffet was hit or miss. We tried their breakfast and lunch buffets and it left us looking for other options. The staff was wonderful. The best restaurants we tried were Zen & Dorado. Dorado also had wonderful breakfast and lunch options.

All inclusive, exceptional staff, fantastic facilities great stay!

We have problem checking in only because of miscommunication from booking.com,,, we’re waiting for compensation because we thought 5 pax can stay in one room as agreed upon prior to checking in but we end up getting another room which incurred unexpected expenses on our part.

Not the cleanest neighborhood

The house was very nice. The location was perfect for our plans.

The ability to visit the other Royalton locations for use of the pool, waterpark, and restaurants.

The wait to receive food orders took over an hour with missing items.

Food was fantastic, the beach was beautiful, and the facilities were lovely. The actual room wasn’t very unique, but it was comfortable and clean. There was a good variety of food among the a la carte restaurants and at the buffet. Every drink I had was delicious and there were a lot of options for excursions/experiences (although we didn’t do any on this trip). I think this resort had a lower rating among the ones we looked at, but it’s definitely worth a stay. We had an excellent time!

We had one minor issue where our shower had a tendency to spill out into the floor a bit. It wasn’t a big deal and we didn’t want to worry about maintenance coming in while we needed our room so we didn’t report it until our way out. The staff was generally very lovely, but there were a handful of folks whose job it was to sell extra experiences, etc…that was a bit much at times when you just wanted to relax but they never pushed you if you just said “no thanks.” This was my first stay at a resort like this, and the first day was a bit confusing. Finding information about meal schedules took a bit of time at first, but once you settle in that’s not an issue.

I stayed at the hideaway it was very quite

The room Service never answer

The property was beautiful and clean. Staff was amazing. The check in process took forever but Ester and Rosicela came to the rescue and helped expedite the process. We paid for diamond club so we had a butler (Fleury) , didn’t really see him much but he was great about making our dinner reservations and decorating my friends rooms for her bday. The bartenders Juan , Greisy , and Ozuna were AMaZING ! Drinks were strong and they kept the party going . Now let’s get to the food ……. Food was terrible !!! 4 out of 10 of us was sick a day or two while there . All the restaurants where you made reservations at, the food was tasteless and bland. If you stay here don’t waste your time eating at the restaurants, the buffet was the “best” thing that was available. The breakfast was the best meal there so be sure to have breakfast each morning. And the room service was a joke … they never had anything available and the food we did receive was horrible !!! Asked for a Turkey club sandwich and was a brought a sandwich with cut up chicken breast and ham… a joke !!! It’s sad because the resort is beautiful but the food makes me never want to stay here again.

Food was disgusting !!!!

everything was perfect

need more activity at the only adult pool. stay till later open. the closed the pool too early for the only adult one

Diamond club butler service, Carolina was the best

the limit non-Diamond club members had. some in my group didn’t have Diamond club and were very limited to the buffet they could eat in for lunch