Friendly and helpful staff from the minute we arrived. Room was very clean, bright, warm feeling to it. Bathroom was spotlessly clean, shower water hot, hand pump soap and shampoo smells lovely, towels also spotlessly clean. All the cleaning staff were very friendly, helpful and excellent at their job. Breakfast was lovely, quite a large selection to choose from and the English breakfast selection was very hot and very tasty, so compliments to the chef too. The lounge area was spotlessly clean and I loved the small blue horseshoe style chairs so much, I nearly asked the staff if I could buy one haha. Overall honest opinion? I've stayed in more expensive places that were not to the standard of here.

Only two minor things. The flexi hose to the shower looked a bit grubby, but that was due to limescale, not dirt....but some people may complain about that. I didn't realise until the day I was leaving....at the side of the large mirror in the room, there were like pigeon hole boxes at the side, with an iron and ironing board. I actually travel with a small iron but I had to use the small table that was there. Maybe some labelling or an information card in the room of things provided?

The staff are outstanding. The level of service better than a 5 star hotel. Each guest is welcomed with generosity and kindness. The hotel is immaculately clean, nothing is too much effort. I had read previous reviews but couldn’t believe how good they were but they were no exaggeration. The manager is incredible he is out meeting guests with genuine pleasure. He used to run a hotel in Dubai, Holiday Inn are very lucky to have him. His whole staff share his ethos. I was given a quiet room and there was no motorway noise. It has good electric car charging points ,I needed to charge my electric car and they are only hotel in the area that have them. There is easy parking too.

Coming off the motorway from Dover direction is tricky in the dark for my old eyes as there are no street lights on the overpass.

Good breakfast, comfortable but small double bed. Very clean. Nice staff.

Parking is charged extra at £3 per car per night. That's really disappointing as the location is out of the way and there's no way anyone else is going to be parking there. Plus it's a massive car park and wasn't even half full. We stayed here a few years ago and weren't charged parking then. It's a good little hotel but due to this annoying charge I probably won't book again. Road works meant the road to the hotel was closed when we returned from supper. We were escorted through the road works by a road maintenance truck. It would have been helpful to have had a heads up on this from the staff.

We really enjoyed our stay in this hotel. We have been greeted by the hotel manager, and within minutes checked in, everything explained very clearly. The staff was very friendly and helpful. There is a small restaurant/bar where we were able to order a nice pizza and some chips. Good selection of food and drinks. The room was clean and decent size. Towels and essential toiletries available. Hairdryer, too! Breakfast in the morning - plenty to choose from, amazing coffee and toast! It was busy, but we didn't have a problem getting a table or getting food. The staff was checking all the time if everything was there, and if not, they were quickly topping it up. It's definitely a great place to stay for a night when you want to visit Canterbury or when you are driving to get a ferry or eurotunnel and you need to rest.

The location, it was difficult to get there from Canterbury city centre, the hotel is by the motorway behind BP petrol station. The other thing, we have been woken up by someone (most probably the cleaner?) opening our door around 8am (on a Sunday! 🥴), having 2 little children asleep and waking up to the noise, as you can imagine, we had to start the day from there...

The breakfast was first class in choice, quantity and presentation. The restaurant, although with a quite limited menu,was also top quality. The hotel was absolutely spotless throughout and the staff were very professional and very attentive to the needs of guests. I would not hesitate to recommend this hotel to anyone

Nothing, everything was great. A small thing was, I noticed, on the website, under a photo of the outside of the property, it stated that car parking was free, not true, it is actually a very cheap £3 a night. Worth every penny but a misleading statement that should be removed.

The purpose of our visit to Canterbury was to drop our son to university. We booked 2 nights are the hotel. The hotel is situated a few minutes drive from town, it is a quiet location set in from the main road. We had been advised that all the food prepared in the kitchen is cooked fresh. The breakfast bar offered great choice and the food is consistently replenished as needed. On the second night we decided to eat dinner at the hotel and it did not disappoint, the food was fresh and delicious. The most important thing for me when staying at any hotel is the cleanliness and staff and this hotel excelled in both. It is obvious that the Manager and his team take great pride in their work to ensure guests enjoy a comfortable stay. The team and their manager are a credit to The Holiday Inn Group.

Nothing

the helpfulness of the staff, both at reception, when my email address was not recognised by the wi-fi and especially at breakfast where everybody was particularly attentive and eager to provide assistance.

1. the fact that parking overnight cost extra even though it is inconceivable that anyone other than hotel guests would want to park there. 2. it was a very time-consuming process to gain internet access with the e-mail address with which I received information from the hotel. The system maintained that this address did not exist. The man at reception was flexible enough - after he too had failed to log me in - to give me access via the conference wi-fi network.

I have stayed in travel lodges and four star plus hotels and this place really did exceed my expectations . I think it should be ranked way higher. I had wanted to take my mum to a lovely place and I feel I achieved this. Wow ! I was blown away. The breakfast was lovely. All known brands. V clean. Tables cleared v quickly. The staff were very attentive and extremely friendly and polite . The staff went out of their way to be helpful and friendly. Every single member of staff no matter what their role. If I went to the reception desk I didn’t get ignored who ever was passing came to see me and made sure the correct member of staff was called for if they couldn’t help. They offered to make a coffee for me when I was waiting in the lounge for a taxi. The manager was visible and was more than willing to muck in which was lovely to see . An amazing place and I would definitely book again if I return to Canterbury.

Nothing to improve.

The staff at Express Canterbury were exceptionally good. They were very helpful, attentive and so polite & welcoming. Every single member of staff were concerned that all was well for us and asked if we needed anything. The breakfasts were good and substantial if a little chaotic on busy days.The chef was really good & the food was well cooked & presented We were in a ground floor room which was ideal for mobility reasons , The bathroom was very clean & the towels were a decent size and soft. Parking was easy and secure

As our room 115 was near the cold room motors there was a slight back ground hum which we noticed . The "wardrobe" was inadequate as we were staying 4 days but we managed. One bedside light was not working and another light bulb was flickering but these were dealt with swiftly.. The evening meal menu was quite limlted for anyone staying more than 2 nights, maybe " light bites" could also be offered?

The facilities in the room were in ver good conditions. Above all the staff were extremely friendly, helpful, warm, positively encouraging and willing to support all our needs and requests as it relates to our visitro Kent. This experience was consistent from when we checked-in to when we checked-out.

I cannot think of anything else order than keeping more of what you're currdoumg and showcase your hospitality, friendly and warm reception of your staff on IHG website. Thank you and looking forward to staying at the hotel again.