The hotel and staff are excellent, we booked on recommendation from friends who had stayed several times in the past. We had been told the food was excellent which unfortunately was not the case during our 2 night stay.

The evening meal we were served was of very poor quality. I had beef and my wife chefs chicken salad. My meal was at best warm and the vegetables' where in my opinion very undercooked and hard. The salad my wife ordered looked like it had been on the plate in a hot area as all leaves etc. where flat and discolored (yellow). The breakfast was of the same low quality with bacon as hard as the plate it was served on and sausage I could barely get my knife through. We were informed by the waiters that the chef had only recently been employed so thing may well improve (they have to).

The staff make this hotel they are a great assesst They are so welcoming from the moment you arrive The food is lovely and very fresh and good quality The swimming pool is a added bonus and it was lovely to have that The cleaners are great and the rooms were very clean the location is great with a tram stop right outside and a shop around the corner If you need anything night entertainment is good if you want to stay in and have that but overall a great stay we will be back.

The room of a night time was extremely hot even with the fan on Also the seating at dinner we found was abit close next to each other and you had to seat were you was seated the whole stay which we found abit uncomfortable

We just love this beautiful hotel staff are very welcoming rooms are just stunning food is beautiful can't fault anything location is excellent trams and buses right outside indoor pool is spotless jacuzzi is excellent entertainment is good nothing to fault even Liz Brown the lady owner makes her appearance and Ollie her son is a lovely chap very friendly rooms are furnished to a high standard We've had 4 beautiful stays here this yr and will be booking again as soon as hubby is over his hip operation in sept

Everything perfect

Everything! Updated room was spacious, clean and comfortable. Water pressure in the shower was really good. The food was varied and hot meals were hot. Staff were polite, friendly and helpful. The day trip mid-week was a pleasant surprise...even though it rained. Furnishings in the public areas were plush and very comfy, with a choice of sofas and chairs. Entertainment was varied every night.

Little niggles- chairs in the bedroom squeaked. It would have been good if there had been USB ports uncorperated in the sockets. There was an awful smell in the bathroom - possibly from the drain. Housekeeping dealt with it as soon as we reported it.

Nicely decorated hotel. Staff were friendly and efficient. There were some renovations taking place and unfortunately when we got to our room there was no shower head in the shower. I went to reception and was assured that this would be sorted for us and were given 2 £5 drinks vouchers whilst it was done. The evening meal and breakfast on both days were excellent. We also enjoyed the pool and jacuzzi. We enjoyed the entertainment on the Friday evening.

My husband didn’t like the bed he thought it was too hard. It was fine for me. We didn’t like the entertainment on the Saturday evening called Pass the Popcorn. It wasn’t just that it wasn’t to our taste we just thought that they weren’t very good.

Brilliant hotel, pool was great! Entertainment was great, and food could have been alot worse! Most of the staff were brilliant and couldn't do enough for you, however 1 member of staff in the restaurant I felt came across a little abrupt.

Jacuzzi wasn't working, big let down, the stairs were very steep to get to the games room for the kids and our room. I have a fear of the lift so that wasn't an option for myself. A bit far out from the pier ect, and trams aren't always regular going that way.

It was spotless. The room needs a makeover but it lacked nothing. It really was immaculate. The public areas were lovely. The pool area beautiful and clean. The dining and entertainment area was again clean and well decorated. There are plenty of lovely seating areas overlooking the sea. Toilets were kept fresh at all times. The staff were wonderful. From the moment we arrived we were welcomed. We couldn’t fault the food every meal was delicious. The staff simply couldn’t do enough. The owner is even in the kitchens helping. My husband met her too and like her staff he said she was so lovely.

Eventually maybe the room will get updated but it didn’t affect our stay. We will be back.

Great staff, very helpful, thoughtful and caring. Lovely to see them raising funds for Alzheimer's charity by a sponsored walk. Great team work. Our stay was as enjoyable as ever. Entertainment is great and fun. Looking forward to the next time.

The lockers for swimming. Our daughter says very difficult to use and set a code, especially if your glasses are inside it. A key with a wrist band would be more secure and give peace of mind when swimming in this beautiful pool.

Staff went out of their way to accommodate just could not fault them 11 out of10 💯

Nothing

Staff and food were excellent. The hotel is in a lovely location away from the town centre. The public areas are very comfortable.

Temperature of the bedroom was extremely hot (even though there was no heating on in the room). There was a fan provided in the room which we were grateful for and had on constantly. Access to the pool - this has to be booked (1 hour slots) and there is a limit to numbers which is understandable because of the size of the pool.