Location was great, Drymen is lovely. Loved the huge pool and so many facilities like sauna , steam, gym, squash court. Very friendly and helpful lady serving breakfast

Could’ve been more information re the spa as I couldn’t find anything online to pre-book. Also had to ask about access rather than being told when checking in. Some staff seemed a bit uninterested.. waiting at reception a while only to be asked “if there was something we wanted “ asked for an iron and was given a surly reply and no iron .. asked someone else the next morning and they were happy to help

Room was lovely good size. Wee pub cozy

When arrived receptionist didn't give alot of enthusiasm. Older gentleman staff member asked where our room was very abrupt and not very helpful Night staff amazing and wee jen barmaid absolutely lovely

Ignore the reviews. We hesitated about staying here for 4 nights instead staying just 1 night. How we regretted it and wished we had gone for the 4 nights. True, it isn't  a flash hotel BUT  the negative  reviews seem a little harsh. We found  this hotel traditional  and welcoming  in style. All the staff were helpful and friendly.  The hotel has a nice cosy comfortable  lounge to relax in . Breakfast was good and again staff helpful. The hotel is clean and comfortable.  We had 2 rooms . One of these rooms had to be accessible and after a very helpful  and friendly  phone call we were allocated  a room on the ground floor, which suited our needs. This room was comfortable, clean with a comfy bed however the room itself was quite small , this was less important  to us than the need for level access. The 2nd room upstairs was a lot larger and smarter and would have been our preference if there had be a lift but saying that the ground floor room was adequate and served our needs, we would have been happy to stay longer in this room Both rooms are  traditional in style and clean and comfy. The location  is a perfect base if walking the WHW being within easy reach of several of the main route points. I would recommend  this hotel as a good honest  hotel ,clean, traditional, no thrills necessarily but good service, helpful staff . It is  a traditional  hotel in Scotland, with individual character  and charm,we would stay again.

The hotel is currently undergoing a makeover and will look lovely once the work is completed. However the hotel was still lovely just in need of a little freshening up. It was worth upgrading to the executive room which was lovely and spacious and the bed was so comfortable and I had a fantastic night's sleep. The staff were all very helpful and friendly and the swimming pool and facilities were lovely too. I cannot speak highly enough of the food, we had a 3 course meal and then breakfast in the morning and the food both times was amazing. I love visiting this hotel and especially love the beautiful surroundings and the relaxing atmosphere of the hotel. I will be back again for another visit soon.

Staff was amazing helpful manager was very attentive helping with medical needs and food requirements very polite well mannered staff entertainment was great low down room great for mobility all in all a wonderful time hope to stay again thankyou x flowers nice too and drinks were great

As have mobility disability pool was down a hill had to climb back up with help though pool was amazing loved it easier access would be good for pool toilets for disability etc staff at pool amazing too very helpful

Everything, the room the location the facilities the friendly team . I really enjoyed my time at the hotel and made full use of the fabulous hospitality and facilities on offer . From checking in to leaving the service was exemplary. In speaking to the new manager he has a clear plan for the direction he wants the hotel to go with and I believe he’ll get there with ease. The only thing I would say is look at expanding the options in the evening meal menu as I felt it was limited although the food I had was really good. I all a good stay nothing negative to say all positive for me personally and I will be back soon 👍

Nothing

The leisure facilities were great. Rooms were spacious. Shower was good. Staff were very friendly and helpful. Bedding was clean. Nice towels. Plenty of wardrobe space. Location is great with restaurants, pubs, and cafes nearby. The bar area downstairs (which we didn't make use of) looked amazing, as did the entrance. We would stay again.

Rooms were a bit dated and tired looking. Chairs were stained. Room was too hot at times. Pillows were hard and uncomfortable. Breakfast wasn't included with price. However, none of this got in the way of a great time.

The rooms were clean. Standard exactly what you would expect. A bit dated but clean and everything we needed. The pool was great. The food was great. The staff were great. I was a bit worried after reading some reviews, but I was pleased with everything. You can hear people in the corridor when you are in your room but no-one was rowdy. We had a good sleep and a pleasant stay. Was good to see live entertainment also.

There wasn't anything we didn't like and we would certainly return. For me to improve the stay I would like it to be dog friendly.

The staff had a private dining room prepared for my sons birthday. This gave us the room for my 1 year old granddaughter room to wander about without annoying any guest. Marco the manager, Niamh and the hotel staff from reception to Leisure Centre could do enough to make your stay worthwhile, The hotel is centrally located and has some great places to eat or drink near byh

Unfortunately the food was not what we expected. I would definitely recommend the burger but was disappointed by the chips and the food did lack heat . This was a busy night for them and could be a one off

Spa facilities were good although a spin dryer would be beneficial. Staff were friendly and the sitting areas were welcoming. The rooms and corridors appeared a little tired.

The selection at breakfast was very limited, the addition of fruit would have been good and a choice of continental breakfast may be welcomed. Very disappointed with the very cold plates which were there for hot food to be placed on. We would also have preferred a teapot of tea served to the table as the flasks do not keep it warm enough.