Location of hotel, friendliness of staff. My room was small but it had a television, a microwave, a fridge & and a kettle. Water was always changed, and bins were always emptied. The shower was excellent. Wifi was not so great but had television as entertainment for news and channels I liked, but I was there mainly to go on the sea front and enjoy the weekend as I was seeing family. Would I use this hotel again? Yes, I would, especially considering it was a last-minute booking I had to get.

Noise from up above due to children running as I had a basement room poor WiFi no breakfast wish there was a full breakfast, but was happy to have coffee, tea & cereal. Parking was a problem late evening if I had been out driving, but it was free, so it was good. Loss of phone signal in basement room I had to go upper ground to make a phone call, but WhatsApp worked when WiFi worked well.

Loved the customer service and friendliness of the staff, comfy bed, I love the way the staff did all the could to change over the TV when it was not working well, Great Microwave, fridge was excellent the bath facilities were great and to be complimented with shower gel is a top mark and including the soap. Very quick responsive in messaging from the property. Good value of money for the price your paying. Wardrobe was good to use plenty of space and nice chest of draws. Nice fish tank. Had a fabulous time! We was kindly told that there was no fan in the room due to fire safety reasons the what I believe was the hotel manger at the time.

Unfortunately no fan in the room made it a bit stuffy in the room though we did have the window open. There seemed to be no 236 channel on the tv but not a major issue. There seemed to be noise on level 3 with people stamping their feet in the corridor after mid night which could be a problem for people trying to sleep and my partner was not overall impressed

We had a family room. Had a fridge,microwave, and kettle what was Very useful. Also clean and warm. Would definitely stop again. Thanks

After booking, we were told there were refugees staying in the hotel. Would have been nice to have been told before booking. It wasn't an issue for me. But my dad wasn't too pleased with me going, a young female, him being so far away. But they were all very nice people.

We liked the location and the free parking. The room was clean, bed was clean and shower spotless. That’s all we wanted.

It’s not the Ritz but it was very acceptable for the price. Clean room, hot water, tea and coffee and a really comfy bed. If I was to get really picky. Room 127 over looks the back garden, no problem with that. However, they have works going on, not that we saw them or heard them. There was scaffolding up and over our room and a ladder to access it. The window that over looks the scaffolding doesn’t lock. So, somewhat vulnerable. Didn’t stop us from having a good nights sleep.

Nice clean and tidy room ,not to compact.

Their was a kettle ,microwave and fridge in the room . Their was 2 cups 2 teabags ,2 coffee portions and 4 little milk pods. Went down for breakfast in the morning it was DIY . Their was a toaster some white bread and butter pods . Cornflakes and Milk. No marmalade for the toast. I asked a member of staff about a drink for breakfast tea or coffee and he said it was in your room last night.

The location is excellent with the beach just across the street, and there's also Wellington Pier nearby, offering arcades, bowling, and a diner. The room was both clean and comfortable, and the staff were kind and friendly.

Unfortunately, there was no option for a late check-out, which led us to pay for an extra night to facilitate our departure at 3-4 pm. The water in the shower takes time to heat up, but I anticipated this after noticing it the day before. Consequently, I switched it on earlier the next day to avoid wasting time, especially if I needed to leave at a specific time. Additionally, the TV controller was not functioning properly, making navigation difficult, and eventually, it stopped working—perhaps due to depleted batteries. Despite these minor inconveniences, we are overall very happy with our stay this weekend.

Booked before reading the reviews, so was a bit dubious, however, location was good, the room was clean and freshwater, towels and toiletries left every morning. Overall a good stay. Staff helpful.

Bed was a bit bumpy, could do with new mattress and you could hear others using stairs, fortunately didn't go on too late. TV didn't work properly but wasn't in room long enough to be too bothered by that.

After seeing some negative comments, such as hard pillows, noise, only one channel on TV, poor WiFi, I was prepared for the worst. However, beds, including pillows, were comfortable, it was quiet and there were hundreds of freeview TV channels. Staff were helpful and a DIY breakfast was available in the dining room (cereals, bread, butter, tea, coffee & sugar, toaster & microwave).

We booked for a double or twin room, but it was both,having two single and one double bed, which was a bit cramped. There were a couple of maintenance issues I noticed, which did not affect us but I include because management will read this: gutters in front overflow in heavy rain, floor board in bathroom entrance needs attention, extractor fan noisy, room 215.

Location and parking were good. The rooms were clean. There was no bad smell. The staff were friendly. There was kettle and stuff to make tea and coffee plus fridge and microwave.

There were a few buckets at the entrance of the hotel due to some water leakage, which felt a bit awkward. As we arrived at the hotel, there was no water supply in the bathrooms. But it was soon fixed. In my sons room, the electric was dodgy and didn't charge their phones. It blacked out at one time in the night.

The location was fab for us 5 min walk to front, bus stop 5 mins away. 10/15 mins to walk to town centre. Parking free. Microwave and fridge in room. Garden area lovely. A lift to all floors. Staff friendly and helpful. I loved it that much I'm going back that says its fab.

Showers a bit iffy, it goes hot then cold and slow, but your on holiday so you don't mind in fact every morning i laughed, put it as a didn't like to let you know, as said didn't bother us.